Human Resources Assistant at Palmpay Limited

PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.

We are recruiting to fill the position below:

Job Title: Human Resources Assistant

Location: Ikeja, Lagos
Job Type: Full-Time
Reports to: Human Resources Manager

Position Overview

We are looking for a dynamic and detail-oriented Human Resources Assistant to join our team.
This role provides foundational support across the HR function and is an excellent opportunity for someone looking to build a career in Human Resources.
You will gain hands-on experience in HR data management, reporting, process improvement, and stakeholder communication.
The ideal candidate is highly efficient, possesses a strong affinity for data, and is proficient with Excel. For a high-performing individual, this role offers a clear path for specialization into areas such as HR Business Partnering (HRBP), Talent Acquisition (TA), Compensation & Benefits (C&B), or HR Information Systems (HRIS).

Key Responsibilities
HR Data Management & Reporting:

Maintain and update employee records in the HR database / HRIS, ensuring the highest levels of accuracy and confidentiality.
Support the preparation of regular HR metrics and reports (e.g., monthly dashboards, quarterly analytics) to aid management decision-making.
Assist in collecting, analyzing, and interpreting HR data (e.g., headcount, turnover, attendance)

Process Improvement & Documentation:

Assist the HR Manager in developing, implementing, and improving HR policies, procedures, and administrative systems.
Help document and standardize HR processes by creating and updating clear Standard Operating Procedures (SOPs).

Administrative Support & Communication:

Provide first-line support for general HR inquiries from employees and other departments, demonstrating strong customer service.
Facilitate smooth communication between the HR department and the rest of the organization
Assist in coordinating HR activities such as meetings, training sessions, and employee engagement events.

HR Projects Support:

Provide logistical and administrative support for key HR projects and cycles, including performance management, compensation reviews, and employee surveys.

Requirements
Experience:

1 - 2 years of proven experience in a Human Resources or a related administrative role.

Technical Skills:

Advanced proficiency in Microsoft Office Suite, especially Microsoft Excel. Must be highly skilled in using functions like VLOOKUP, PivotTables, and Charts for data analysis and reporting.
Strong analytical and problem-solving skills with a keen eye for detail and a natural affinity for working with data.

Core Competencies:

High Level of Execution: Demonstrates exceptional efficiency, reliability, and the ability to complete tasks accurately and on time.
Strong sense of discretion and ability to handle confidential information appropriately.
A fast learner with a strong desire to learn and grow within the HR profession.
Excellent verbal and written communication skills.

What We Offer