Information Technology Officer at AACE Food Processing & Distribution Limited

AACE Foods is into food processing, packaging, marketing and distribution of nutritious and tasty products made from the best of West Africa’s fruits, herbs, vegetables and cereals. The main product lines consist of spices, spreads, sauces and complimentary food that excite and satisfy institutional, commercial and retail customers across Nigeria.

We are recruiting to fill the position below:

Job Title: Information Technology Officer

Location: Lagos
Job type: Full-time

Job Summary

• The IT Executive will oversee the company’s ICT infrastructure, ensuring smooth operations, security, and efficiency of all IT systems. 
• This individual will ensure that the company’s technology infrastructure is secure, efficient, and aligned with operational needs.
• The ideal candidate is hands-on, solution-oriented, and capable of supporting both strategic and day-to-day IT functions, including hardware, software, networking, systems administration, user support, and vendor engagement.

Responsibilities
I.T. Operations and Infrastructure:

• Plan, implement, and maintain a reliable I.T. infrastructure (hardware, software, network, internet, backup systems, and power protection).
• Manage daily operations of I.T. services and support (e.g., email, ERP, shared drives, printers, cybersecurity). 
• Troubleshoot and resolve hardware and software issues across departments promptly.

I.T. Strategy and Digital Improvement:

• Identify and recommend technology-based improvements to enhance business efficiency.
• Support the digitalization of key workflows and the integration of software tools.
• Work closely with department heads to align I.T. services with business needs.

Vendor and Stakeholder Management:

• Source, evaluate, and manage I.T. vendors (e.g., ISPs, hardware providers, software partners).
• Work with Procurement to negotiate service level agreements (SLAs) and ensure compliance with performance expectations.
• Communicate with internal stakeholders to manage I.T.-related projects and transitions effectively.

Department Leadership and Supervision:

• Supervise and support junior I.T. staff, providing training and oversight as needed.
• Maintain documentation of systems architecture, licenses, access controls, and change logs.

Systems Administration and Data Management:

• Oversee user access management and data security protocols across platforms.
• Ensure scheduled data backups, proper data storage, and disaster recovery readiness.
• Monitor system uptime and coordinate necessary maintenance or upgrades.

Qualifications

• Bachelor’s Degree in Information Technology, Computer Science, or a related field.
• Minimum of 5 years relevant experience in a technical support or I.T. systems role, with at least 2 years in a supervisory or lead capacity.
• Experience in establishing or managing an internal IT helpdesk or function is an advantage.
• Excellent communication, documentation, and stakeholder engagement skills.
• High level of integrity, accountability, and problem-solving ability.
• Strong understanding of network systems, cybersecurity, ERP platforms, and Microsoft 365.
• Proven ability to troubleshoot hardware/software issues and manage I.T. projects end-to-end.

Key Competencies:

• Technical proficiency and practical troubleshooting ability
• Team supervision and cross-functional collaboration
• Initiative and ownership
• Clear communication and user-focused service.
• Attention to detail and risk awareness
• Planning and execution

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.