International Payment and Remittance Manager at Providus Bank
Providus Bank Plc is a Personal and Private commercial bank in Nigeria with strength in IT infrastructure and digital channels to support fin-techs and businesses.
We are recruiting to fill the position below:
Job Title: International Payment and Remittance Manager
Employment Type: Full-time
- We are looking to hire experienced and talented International Payment and Remittance Manager who will be responsible for developing and managing innovative payment and remittance solutions that facilitate seamless cross-border transactions.
- The role involves overseeing the entire product lifecycle, from ideation and development to launch and ongoing optimization.
- Also, the team will collaborate with various internal teams, external partners, and stakeholders to ensure the successful execution and growth of our international payment and remittance products in the Nigerian market.
- Develop a clear and compelling product vision for international remittance services tailored to the Nigerian market.
- Identify opportunities for growth, differentiation, and competitive advantage within the remittance space.
- Align product strategy with the company's overall business goals and objectives.
- Conduct market research to gain deep insights into customer behaviors, preferences, and pain points related to remittance services in Nigeria.
- Analyze competitor offerings, market trends, and regulatory developments to stay ahead in the industry.
- Benchmarking competition and improving on service standards
- Collaborate with cross-functional teams, including engineering, design, compliance, and marketing, to define product requirements and specifications.
- Drive the end-to-end product development process, from ideation to product launch and beyond.
- Oversee the product lifecycle, regularly updating and enhancing offerings based on customer feedback and market insights.
- Growing and managing remittance products to achieve set goals.
- Supervises the Remittance Group and Money transfer helpdesk to ensure branch issues are promptly attended to.
- Ensure that all remittance products and services adhere to local and international regulatory requirements, including KYC/AML regulations.
- Stay updated on changes in financial regulations that may impact remittance services in Nigeria.
- Collaborate with the marketing team to develop effective go-to-market strategies for new product launches and feature updates.
- Provide product expertise and support to the marketing team to create compelling product messaging and materials.
- Foster a culture of innovation, collaboration, and continuous learning within the product team.
- Relationship management of Money transfer operators.
- Liaising with all the IMTO’s on all support and business development issues.
- Work closely with legal and compliance teams to implement necessary measures and obtain necessary licenses and approvals.
- Ensures the Bank sticks to regulatory provisions of CBN in liaison with Compliance and the IMTOs Compliance departments.
- Continuously monitor customer feedback and behavior to identify pain points and areas for improvement in the remittance process.
- Work with user experience (UX) and user interface (UI) teams to optimize the customer journey and deliver an exceptional user experience.
- Facilitate training and hands on support for regions/branches to enhance efficiency.
- Establish key performance indicators (KPIs) to measure the success of remittance products and track their performance over time.
- Use data analytics to make data-driven decisions and optimize product features and marketing efforts.
- Improving existing process to enhance efficiency in service delivery.
- Minimum of Bachelor’s Degree in Business, Marketing, Management, or related field
- A Master’s Degree is an added advantage.
- Minimum of 5 years of experience as an International Payment and Remittance Manager in the financial sector.
- Should currently be within the Banking Officer (BO) - Assistant Manager (AM) grade level.
- Desired Location - Lagos
How to Apply
Interested and qualified candidates should:
Click here to apply