IT Support Engineer L2 at Conciliandos Solutions Limited

Conciliandos Solutions Limited is an Information Communication Technology company established to strategically leverage information systems that will manage and grow your business. At Conciliandos, we help clients solve IT-related challenges through the integration of the latest technology - as discrete services or comprehensive solutions. We deliver reliable technological solutions at a predictable cost decreasing the overall cost of your business technology.

We are recruiting to fill the position below:

Job Title: IT Support Engineer L2

Locations: Abuja (FCT), Lagos, and Sokoto
Employment Type: Contract

Job Description

• Handle escalated issues and provide technical support to end-users via phone, email, or in-person.
• Troubleshoot hardware, software, and network issues, including servers, desktops, laptops, printers, routers, switches, and other peripherals
• Perform system updates, installations and configurations.
• Document support activities and resolutions accurately.
• Conduct in-depth troubleshooting and root cause analysis of complex IT problems
• Collaborate with other IT teams and vendors to resolve technical issues promptly

Essential Criteria / Qualifications

• Minimum of 1 year of experience in IT support or helpdesk preferably in an IT services environment
• Must have good organizational, oral and written communication skills
• Must be a smart, articulate, goal-oriented team player with a cheerful disposition
• Must be willing to learn and apply technical knowledge.
• Must be willing to travel
• Strong knowledge of Windows operating systems, Microsoft Office Suite, and basic networking concepts
• Must have good analytical and troubleshooting skills, with a proactive approach to problem-solving.

Desirable Criteria / Qualifications:

• HND / B.Sc in Computer Science, Information Technology, or other related field.
• Experience in managing Windows server environments, Active Directory, and group policy.
• Hands-on experience with network infrastructure components such as routers, switches, etc.
• Relevant certifications such as CompTIA A+, Network or Security, CCNA, or ITIL.

Salary

• N70,000 - N150,000 per month depending on your experiences.

How to Apply
Interested and qualified candidates should send their CV and Cover Letter to: [email protected] using the Job Title as the subject of the mail.

Application Deadline  30th March, 2024.

Selection Process
We will check and shortlist candidates that meet the essential job criteria listed in this advert and your application will go through two stages of assessment:

• Online Assessment: We would test and evaluate your basic IT skills and the information you provided in your application.
• Online Interview: You will be assessed via a video interview against the required technical skills, competencies and behaviors. Please ensure you have a laptop with a working mic and webcam.

Note:

• Interested candidates who are passionate about technology and committed to delivering exceptional IT support services should apply
• To be successful, please personalize and describe how you meet the essential and desirable criteria on your CV and cover letter.
• Generic, AI, and duplicate applications will be disqualified.
• Only successful candidates will be contacted at every stage