IT Technician (Service Desk) at Lekki Freeport Terminal

Lekki Freeport Terminal, part of the CMA-CGM Group, is the only Container Terminal Operator in Nigeria's only deep seaport, namely Lekki Port.

We are recruiting to fill the position below:

Job Title: IT Technician (Service Desk) - Local (within Nigeria)

Location: Lagos Island, Lagos
Employment Type: Full-time
Department: IT
Reports To: Team Lead, IT Operations
Indirect reports To: CIO

Position Summary

We are looking for a competent IT Technician (Service Desk) to provide fast and useful technical assistance on computer systems.
You will answer queries on basic technical issues and offer advice to solve them.
As an IT Technician (Service Desk) must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
He or She must also be customer-oriented and patient to deal with difficult customers.
Must have On-hand experience on basic IT Devices/ Equipment
The goal is to create value for clients that will help preserve the company’s reputation and business

Major Accountabilities

Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements in procedures
Determine the best solution based on the issue and details provided by internal customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel

Critical Success Factors

Articulate and resolve all IT-related issues raised in an efficient and timely manner within stipulated SLA and KPIs.
Have a high Emotional Intelligence to handle difficult internal user IT related Issues
User satisfaction must be maintained

Educational Qualification

B.Sc in Information Technology, Computer Science, Computer Engineering or any relevant field

Experience:

Skills and Abilities Required:

Relevant experience and knowledge of MS Office, Terminal Operating Systems, Gate Operating Systems, Vehicle Booking Systems, Database management, and ERP systems would be an advantage.
Basic knowledge of the shipping industry and Port Terminal business.
Ability to work under pressure with the constant change of priorities.
Ability to work with a team and make good decisions with minimal supervision.
Good communication skills with the ability to communicate across the organization.
Capable of handling multiple tasks.

How to Apply
Interested and qualified candidates should:
Click here to apply