Job for a Waitress in a Hospitality Company in Ikoyi, Lagos

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Michael Stevens Consulting - Our client, a newly-established organization, in partnership with a long-standing known player in the hospitality industry is into Recreation/Wellness/Event-Center management with its outfit consisting of a Restaurant, Bar, Gym and Events Centre. We are recruiting to fill the vacant position below: Job Title: Waitress Location: Ikoyi, Lagos. Responsibilities

• Cheerfully greet, welcome and interact with arriving guests.
• Escort the guests to assigned seats, dining or bar areas.
• Manage/Book reservations and where applicable, take-out orders.
• Ensure the needs of guests are met while they are waiting.
• Cater to guests who require extra attention (e.g. children, elderly).
• Successfully organize parties, events, etc, and cater to attendees.
• Answer incoming calls and address customers’ queries.
• Maintain a clean reception area.
• Source for potential clients and market services to them.
• Greet customers upon departure.
• Wait on tables and provide guests with silverware, menu, etc.
• Take initial drink orders and ensure that guests are made comfortable and kept informed of the status of their orders or wait times.
• Monitor table rotation/move tables to accommodate large parties.
• Keep track of which tables are cleaned and available for new guests.
• Provide accurate wait times and monitor guest waiting list.

Qualifications

• Minimum qualification; B.Sc. or its equivalent.
• Hospitality certification is a plus.

Experience:

• 5-8 years experience working as a Waitress or Hostess in a fast-paced hospitality environment.
• Experience in managing reservations and attending to guests.
• Understanding of hotel/restaurant or other hospitality business etiquette.

Skills:

• Excellent demonstrable customer-service skills.
• Ability to read and write fluently, to take and follow instructions in both verbal and written forms.
• Basic assessment and math skills to estimate wait times for guests.
• Strong organizational and people skills.
• Customer-handling skills/Patience and temper management.
• Multitasking ability/Ability to monitor the entire dining and bar area.
• Sound physical condition to walk and stand during an entire shift.
• Excellent communication skills (via phone and in-person).
• Friendly and welcoming disposition.
• Flexibility/Availability to work in shifts or as required.

How to Apply Interested and qualified candidates should send their applications and CV's urgently, in Microsoft Word format to: [email protected] with the caption, "Waitress (Hospitality)".   Application Deadline  2nd November, 2017.

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