Jobs at Etisalat for a Graduate Account Manager, April 2015

Emirates Telecommunications Corporation, branded trade name Etisalat is a multinational UAE based telecommunications services provider, currently operating in 15 countries across Asia, the Middle East and Africa.

As of February 2014, Etisalat is the 12th largest mobile network operator in the world, with a total customer base of more than 150 million. Etisalat was named the most powerful company in the UAE by Forbes Middle East in 2012.


Job Title: Account Manager - SME & Specialized Channels (HQ)*

• Assist in ensuring adherence to periodic sales plan for assigned sector.
• Manage/maintain assigned corporate accounts while ensuring acquisition of new customers and overall achievement of assigned sales targets.
• Maintain accurate and up to date sales records/documentation for assigned sector including prospect sheets, customer database and funnel analysis.
• Possess detailed technical knowledge of specifications and usage of Etisalat's product spectrum.
• Liaise with relevant unit/team/function in carrying out all relevant activities.
• Attend team/divisional/departmental meetings as required and assist in the preparation of relevant presentations and proposals.
• Provide guidance and manage the performance of subordinates.
• Prepare/compile agreed periodic activity and performance reports for the attention of the Manager, Corporate Sales
• Assist in the identification of new sales prospects (in assigned sector), develop periodic prospect list to facilitate customer sourcing and forward to the Manager,Corporate Sales
• Ensure sales administrators in assigned sector consistently adhere to standard customer service policies in their interactions with assigned customers.
• Process customer orders and follow-up with Distribution personnel to ensure prompt product delivery in line with organisational policies.
• Log and address customer complaints; escalate appropriate issues and follow-up with relevant personnel to ensure proper resolution.
• Perform any other duties as assigned by the Manager, Corporate Sales     

• First degree or equivalent in a relevant discipline.  

• Minimum of three (3) to five (5) years relevant work experience.