Jobs
Latest Job Vacancies in a Reputable ICT Company based in Lagos
A reputable ICT company is recruiting suitably qualified candidates to fill the positions below:
Job Title: Customer Service Representative
Location: Lagos
Job Type: Full Time | 6 month (Renewable) Contract
Job Summary
- To provide first level support to customers by responding to enquiries, resolving issues or complaints raised majorly via dispute resolution platform, e-mail, instant messages and providing resolution feedbacks within the specified Service Level Agreement SLA to ensure excellent Customer Service delivery.
Primary Duties and Responsibilities
- Swiftly acknowledge and appropriately respond to all enquiries, issues or complaints raised by customers via the support e-mail groups, instant messaging and ensure continuous delivery of excellent 1st level support.
- Ensure that all generated Ticket ID are assigned to self, select the suitable tracker, and duly assign sub-tasks to the business unit responsible for resolution.
- Provide weekly activity report to the Customer Care Supervisor on all Customer requests received, resolved, and pending within the team.
- Ensures the accuracy and completeness of call center activity data in the database
- Daily report of all activities to Customer Service Supervisor
- Identify and escalate pre-dominant and other issues to appropriate unit/persons for strategic decision
- Answer incoming calls and responding to emails and other social media (Chat tool)
- Research required information using available resources
- Document all call information according to standard operating procedures (SOP).
- Escalate all unresolved issues to the business units responsible for 2nd and 3rd level support immediately and follow up to ensure resolution within the agreed SLA.
- Ensure that comprehensive feedback is provided to Customers with the ticket ID generated for each mail after the resolution of all enquiries, issues or complaints previously escalated to business units within the agreed SLA.
- Ensure that the sub-tasks assigned to business units and the parent task ticket on the Data Platform for every issues logged are closed within the agreed SLA.
- Engage Customers via telephone to provide updates or feedbacks where the need arises and then conclude the process with a follow-up mail using the appropriate ticket ID.
- Analyze Customer feedback on complaints and provide recommendations to the Customer Care supervisor to improve service delivery.
- Negotiate suitable resolution of exceptional issues or complaints with Customers under the direction of the Customer Care Supervisor.
- Double-check before the close of business every day that all tickets opened have been closed within the agreed SLA.
- Perform any other tasks as assigned by the Customer Care Supervisor.
- Collaborates with various units: Core Operations, Settlement and Reconciliation unit, IT and Issuance & Distribution units to assist in providing effective and efficient service to the customers
Salary
NGN50,000 / Month
Job Title: UI / UX Designer
Location: Lagos
Job Type: Full Time | 6 Months (Renewable) Contract
Job Responsibilities
- Gather and evaluate user requirements in collaboration with product managers and engineers
- Illustrate design ideas using storyboards, process flows and sitemaps
- Design graphic user interface elements, like menus, tabs and widgets
- Build page navigation buttons and search fields
- Develop UI mockups and prototypes that clearly illustrate how sites function and look like
- Create original graphic designs (e.g. images, sketches and tables)
- Prepare and present rough drafts to internal teams and key stakeholders
- Identify and troubleshoot UX problems (e.g. responsiveness)
- Investigating user experience design requirements for our suite of digital assets.
- Developing and conceptualizing a comprehensive UI/UX design strategy for the brand.
- Producing high quality UX design solutions through wireframes, visual and graphic designs, flow diagrams, storyboards, site maps, and prototypes.
- Designing UI elements and tools such as navigation menus, search boxes, tabs, and widgets for our digital assets.
- Testing UI elements such as CTAs, banners, page layouts, page designs, page flows, and target links for landing pages.
- Collaborating with the marketing team, and internal and external designers to ensure the creation and delivery of tailored experiences for the digital user.
- Providing advice and guidance on the implementation of UX research methodologies and testing activities in order to analyze and predict user behavior.
- Adhering to style standards on typography and graphic design.
Key Requirements
- BSc in Design, Computer Science or relevant field
- Proven work experience as a UI/UX Designer or similar role
- Portfolio of design projects
- Knowledge of wireframe tools (e.g. Wireframe.cc and InVision)
- Up-to-date knowledge of design software like Adobe Illustrator and Photoshop
- Team spirit; strong communication skills to collaborate with various stakeholders
- Good time-management skills
Competencies and Skills:
- Adaptability, communication, collaboration and teamwork
- Problem-solving and Attention to detail
- Design thinking and user-centric mindset
- Creative and analytical approach
- Understanding of interaction design principles
- Knowledge of industry tools such as Sketch, InVision, Adobe InDesign, Illustrator, Zeplin and OmniGraffle
- Business know-how: Understanding of business metrics and the ability to translate company goals and objectives into digital experiences
- Excellent presentation skills
- Proficient in the use Microsoft project, Microsoft Excel and Microsoft PowerPoint
- Ability to work under pressure
Salary
NGN50,000 / Month
Job Title: Back-end, Software Engineer
Location: Lagos
Job Type: Full Time
Description of Job Duties
- Gather and define specifications and requirements based on business needs
- Work with the product owner and other technical leads to develop roadmap for new or ongoing product(s) development
- Apply best development practices to write well designed, maintainable, testable, scalable and secure code
- Design and implement application logic in Java
- Integrate data from back-end services and databases
- Help improve the team through code reviews, documentation, and technical guidance.
- Participate in knowledge sharing activities with colleagues
- Work closely with existing clients/customers to troubleshoot production issues and address performance concerns
- Responsible to develop and implement business requirement and new feature in mission critical payment systems using java technology or any programming language approved by team lead
- Responsible for the implementation of payment processing services in line with the agreed enterprise architecture and designs
- Responsible for committing unit tested code to code repository and verifying end-to-end results
- Responsible to develop business requirement and new features using Agile
Requirements to Join the Team
- Possess a minimum of a University degree or its equivalent.
- 1-3 years experience in software development.
- Ability to innovate in an environment where software reliability is non-negotiable.
- Be a team player with the confidence to take the lead and guide other employees when necessary
- Have the ability to work under pressure and meet deadlines.
Required Skills:
- Strong programming skills and a deep knowledge in Java
- Solid understanding and hands-on experience in Java, Spring frameworks, Spring Boot
- Experience in Java servlet containers such as: Tomcat, JBoss, WebLogic, Glassfish
- Solid understanding and experience integrating web services
- Deep understanding of 12-factor application development practices and working knowledge of good engineering practices: coding standards, best practices and principles, design patterns, modularity, use of abstractions and defensive coding
- Ability to write quality unit, end-to-end tests, debug and optimize existing/new code
- Ability to quickly learn and implement new technologies, framework and tools
- Ability to manage multiple priorities simultaneously
- Step-by-step Documentation and work progressions.
Salary
Below N150,000 / Month
Job Title: Frontend, Software Engineer
Location: Lagos
Job Type: Full Time
Description of Job Duties
- Develop new user-facing features.
- Build reusable code and libraries for future use.
- Ensure the technical feasibility of UI/UX designs.
- Optimize application for maximum speed and scalability.
- Assure that all user input is validated before submitting to back-end.
- Collaborate with other team members and stakeholders.
- Ensuring web design is optimized for smartphones.
- Maintaining brand consistency throughout design.
- You would work with the Scrum Master to prioritize the items from the product backlog in the sprint planning.
- You would participate in all the team meetings despite their nature and have to ensure that all the findings of the meetings are getting practically addressed in the project.
- Use a variety of programming languages in order to create user-friendly web applications.
- Work with product owners and other team members to develop roadmaps for new and ongoing product developments.
- Integrate data from backend services and applications
- Participate in knowledge sharing activities with colleagues
- Help improve the team through code reviews, documentation and technical guidance
- Work with existing customers/clients to troubleshoot production issues and address performance concerns
- Responsible for committing unit tested code to code repository and verifying end-to-end results
- Responsible to develop business requirement and new features using Agile
Requirements
- 1-3 years experience in software development.
- Ability to innovate in an environment where software reliability is non-negotiable.
- Be a team player with the confidence to take the lead and guide other employees when necessary
- Have the ability to work under pressure and meet deadlines.
- Possess a minimum of a University degree or its equivalence.
Experience Requirements and Skills (In Detail):
- Proficient understanding of web markup, including HTML5, CSS3
- Basic understanding of server-side CSS pre-processing platforms, such as LESS and SASS
- Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery
- Good understanding of ReactJS
- Good understanding of asynchronous request handling, partial page updates, and AJAX
- Basic knowledge of image authoring tools, to be able to crop, resize, or perform small adjustments on an image.
- Proficient understanding of cross-browser compatibility issues and ways to work around them.
- Proficient understanding of code versioning tools, such as Git.
Salary
Below N150,000 / month.
How to Apply
Interested and qualified candidates should send their CV to:
[email protected] using the "Job Title" as subject of the email
Application Deadline 8th August, 2020.
