Jobs

Latest Recruitment at IpNX Nigeria Limited, 10th June, 2019

ipNX is an integrated info-communications company focused on providing every person, every home and every business in Nigeria with world-class information, communication and entertainment services. We are recruiting to fill the vacant position below: Job Title: Business Analyst Job ID: 24 Location: Lagos Department: Network Services Division Function: Business Development Reporting to: Head, NSD Travel Frequency: Rarely Purpose of the Job

The Business Analyst is responsible for analyzing business processes within the company and recommending projects to improve the effectiveness of those processes.
Understand the structure, policies, and operations of the division’s service delivery operations. Interface with the customers to understand their requirements.
Bridge the gap between the business problems and the technology solutions. Business performance analysis.

Expected Key Results (Detailed KPIs):

Business Scope and Specification Management
Conduct feasibility studies, from a technological and organizational perspective, and document findings
Complete cost-benefit analysis on implementing changes to business processes, products or business unit structure
Document ‘as is’ and ‘to be’ processes and describe the changes required to migrate to the ‘to be’ capability.
Contribute to developing business cases to quantify current costs to serve; investment in project; and return on investment
Market Assessment and Competitive Analysis
Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.

Educational Qualifications & Functional Skills

B.Sc in Engineering / Computer Science / Marketing / Sales / related disciplines
Understanding Communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality with Multitasks efficiency & priority setting.
Good Microsoft office suite competence, CRM competence, including Visio
Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.

Work Experience:

At least 3 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
Must demonstrate interpersonal capabilities
Must demonstrate ability to model data and processes, experience in implementing process change and producing supporting documentation, documenting and executing test scripts experience, experience in writing business functional and non-functional requirements documents and business cases. Understanding of user needs and a business outcome approach. Experience in use case documentation.

Other Requirements:

Customer Focused
Action oriented
Result Driven
Cultivate Innovation
Ability to optimize work processes
Resilience
Self-Development
Ensures Accountability
Develops Talent
Drives Engagement
Drives Vision & Purpose
Excellent Decision Quality

Interested and qualified candidates should: Click here to apply Job Title: NMS Engineer - Software Development Job ID: 29 Location: Lagos Travel Frequency: Occasional Department: Group Infrastructure Unit Job Function: Software Development Sub Division: Monitoring and Command Centre Reporting to: Manager, Monitoring and Command Centre Purpose of Job

To provide creative and intuitive software applications as well as administer and optimize servers and managed resources to support the ever growing need for monitoring critical indices within the company network.

Expected Key Results (Detailed KPIs)

Application development
Server/Application Administration
Project Management
Dashboard development

Educational Qualifications & Functional Skills

University Degree in Engineering
Professional Qualification (CCNA, ITIL, LPIC/CompTIA, etc.) an added advantage.
Ability to leverage technology to develop and enhance functional competencies
Database Management – Mysql, MSSQL, PostgreSQL, Oracle.
Abilty to develop software in Java, Ruby on Rails, PHP or other programming languages.
Knowledge of networking and network monitoring/management.
Knowledge and experience with various web technologies.
Open Source software customization.
Knowledge of current IT trends and technologies in software development.
Ability to learn new things quickly.

Work Experience:

Experience in Linux and monitoring system environment
Sound understanding and extensive experience in SNMP. TR-069 and network management
Experience in Perl, PHP, and Python

Other Requirements:

Customer Focus
Tech savvy
Action orientation
Drive results
Cultivate Innovation
Ability to optimize work processes
Resilience
Self Development
Nimble Learning

Interested and qualified candidates should: Click here to apply Job Title: Account Manager Job ID: 36 Location: Lekki/ Ikeja/ Victoria Island/ Apapa Travel Frequency: Rarely Department: Network Services Division Reporting to: Territory Manager Function: Business Development Purpose of Job

The Account Manager is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio of as well as seeking/hunting out new clients & businesses within the assigned Strategic account sub-portfolio.
The role ensures an excellent client experience/service delivery satisfaction at all times and works in collaboration with the account teams to ensure a smooth transition of accounts into the business.

Expected Key Results

Achieve set revenue growth.
Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.

Educational Qualifications & Functional Skills

B.Sc Engineering / Computer Science / Marketing / Sales / related disciplines
Understanding communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality of Multitasks efficiency & priority setting.
Good Microsoft office suite competence, CRM competence, including Visio
Exemplary communication skills - both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.

Work Experience:

At least 3 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
Must demonstrate interpersonal capabilities

Other Requirements:

Customer Focused
Action-oriented
Result Driven
Cultivate Innovation
Ability to optimize work processes
Resilience
Self-Development

Requirements:

Ensures Accountability
Develops Talent
Drives Engagement
Drives Vision & Purpose
Excellent Decision Quality

Interested and qualified candidates should: Click here to apply Job Title: Account Manager Job ID: 35 Location: Trans Amadi Estate, Port Harcourt Department: Network Services Division Function: Business Development Reporting to: Territory Manager Location: Port Harcourt Travel Frequency: Rarely Purpose of the Job

The Account Manager is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio of as well as seeking/hunting out new clients & businesses within the assigned Strategic account sub-portfolio.
The role ensures an excellent client experience/service delivery satisfaction at all times and works in collaboration with the account teams to ensure a smooth transition of accounts into the business.

Expected Key Results:

Achieve set revenue growth.
Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.

Educational Qualifications & Functional Skills

B.Sc in Engineering / Computer Science / Marketing / Sales / related disciplines
Understanding communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality of Multitasks efficiency & priority setting.
Good Microsoft office suite competence, CRM competence, including Visio
Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.

Work Experience:

At least 3 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
Must demonstrate interpersonal capabilities

Other Requirements:

Customer Focused
Action-oriented
Result Driven
Cultivate Innovation
Ability to optimize work processes
Resilience
Self-Development

Requirements:

Ensures Accountability
Develops Talent
Drives Engagement
Drives Vision & Purpose
Excellent Decision Quality

Interested and qualified candidates should: Click here to apply Job Title: System Administrator Job ID: 38 Location: Lagos Department: Information Systems and Technology Sub Division: Information Systems & Technology Job Function: System Administration Reporting to:Head, Information Systems & Technology Travel Frequency: Occasional Purpose of the Job

Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure to enable continuing innovation within the infrastructure

Expected Key Results:

Administer server’s infrastructure in accordance with standards and project/operational requirements
Identify and promote best systems administration practices and patterns
Perform continuous system monitoring
Provide Tier II/other support
Participate in disaster recovery planning and testing
Identify approaches that leverage our resources and provide economies of scale

Educational Qualifications & Functional Skills

Minimum 2.1/Upper Credit Bachelor's degree or equivalent Engineering or Information Technology or Computer Science
Systems Administrative role in Linux environment
Previous years of experience working in ISP environment

Work Experience:

Linux, Windows Server, Solaris administration experience necessary, in that order of preference
Experience with scripting, installation and migration concepts – in Bash, Perl, Python
Virtual Infrastructure administration experience with KVM or VMware highly desired. Storage Area Network administration experience a plus
Experience administering centralized data backup and recovery infrastructure, including installation and configuration of open source data backup solutions like Bacula, amanda, BareOS, etc.
Experience deploying and administering web servers – Apache/Nginx/Tomcat
Working knowledge of cloud technologies like OpenStack, a plus
Experience with Dev/Ops tooling to build, configure and deploy, a plus
Experience with configuration management tools (Chef, Ansible, Salt Stack, Puppet)
Working knowledge of open source CPanel (website admin panel) and Relational Database Management System like MySQL, PostgreSQL, etc.
Experience supporting a high traffic customer facing website infrastructure
Experience administering and troubleshooting load balancing appliances in a production environment.

Other Requirements:

Ability to document and implement processes to increase efficiency, productivity, reliability and scalability
Project management skills a definite asset
Strong understanding of the organization’s goals and objectives
Problem solver
Ability to work under pressure
Customer Focus
Tech savvy
Team work
Action orientation
Drive results
Cultivate Innovation
Ability to optimize work processes
Resilience
Self Development
Nimble Learning

Interested and qualified candidates should:Click here to apply Job Title: ipNX Technical Support Engineer (i-TAC Engineer) Job ID: 22 Location: Lagos Department: Service Assurance Function: Technical Support Reporting to: Service Assurance Manager Work Schedule: Shift Travel Frequency: Seldom Purpose of the Job

Provide first level off-site technical support for all ipNX services: Voice, Data connectivity, Internet services, WiMAX services etc.
To consistently provide a high level of excellent customer service and support ensuring customers satisfaction.

Expected Key Results (Detailed KPIs):

Incident Management (First Call Resolution)â€‹â€‹â€‹
Prompt Response to inbound calls and emails
Follow up on unresolved complaint/ open tickets to closure
Timely Escalation/feedback to relevant units.
Preparing Technical Reports

Educational Qualifications & Functional Skills

(B.Sc/B.Eng) Computer Science/Computer Engineering /Electrical-Electronics engineEngineering
CCNA, CCNP (Desired)
Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
Excellent business communication skills both verbal and written.
Work Experience:
A hands-on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
Knowledge and experience with network security (IPSec Firewalls) are desirable.
Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations

Other Requirements:

Customer Focus
Tech savvy
Action orientation
Drive results
Cultivate Innovation
Ability to optimize work processes
Resilience
Self Development
Nimble Learning

Interested and qualified candidates should: Click here to apply Job Title: Senior ipNX Technical Support Engineer Job ID: 28 Location: Lagos Department: Service Assurance Function: Technical Support Reporting to: Service Assurance Manager Travel Frequency: Seldom Purpose of the Job (Brief)

Provide advanced (2nd) level off-site technical support for all ipNX services: Data connectivity, Internet services, and Voice services etc.
To consistently provide a high level of excellent customer service and support ensuring customers satisfaction.

Expected Key Results

Incident Management (Complex/advance Call Resolution)
Prompt Response to inbound calls and emails
Timely Escalation/feedback to relevant units.
Preparing Technical Reports

Educational Qualifications & Functional Skills

(B.Sc/B.Eng) Computer Science/Computer Engineering /Electrical-Electronics Engineering CCNP
Advanced level knowledge of telecommunications, IP design, and implementation skills, & in-depth knowledge of IP Network.
Ability to find the solution to complex network problems through creative thinking, analytical reasoning and past experiences along with available resources and information.
Resourceful team player who excels at building trusting relationships with customers and colleagues
Innovative problem-solver who can generate workable solutions and resolve complaints.
Excellent business communication skills both verbal and written.

Work Experience:

Internetworking Voice and Data Advanced VoIP Protocol Analysis andTroubleshooting, TCP/IP Protocol Analysis and Troubleshooting, Linux and Windows operative systems
A hands-on experience with the following is a must: IP Routing, MPLS, BGP, QOS, VPN technologies both layer 2 and 3.
At least 4 years work experience in similar role.
Knowledge and experience with network security (IPSec Firewalls) is desirable.
Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organisations

Other Requirements:

Customer Focus
Tech savvy
Action orientation
Drive results
Cultivate Innovation
Ability to optimize work processes
Resilience
Self Development
Nimble Learning

Interested and qualified candidates should: Click here to apply Job Title: Territory Manager Job ID: 33 Location: Lagos Island, Lagos Department: Network Services Division Function: Business Development Reporting to: Head, Corporate Sales Location: Island Travel Frequency: Rarely Purpose of the Job

The Territory Manager is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio of as well as seeking / hunting out new clients & businesses within the assigned territory.
The role ensures an excellent client experience / service delivery satisfaction at all times and works in collaboration with the account teams to ensure smooth transition of accounts into the business.
The territory manager manages and oversee account managers working within the given territory.

Expected Key Results:

Achieve set revenue growth.
Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.

Educational Qualifications & Functional Skills

B.Sc in Engineering / Computer Science / Marketing / Sales / related disciplines
Understanding communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality with Multitasks efficiency & priority setting.
Good Microsoft office suite competence, CRM competence, including Visio
Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.

Work Experience:

At least 5 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
Must demonstrate interpersonal capabilities

Other Requirements: