Latest Vacancies at Inguest Global Partners Limited

Inguest Global Partners Limited - We lead a Business Solutions and Service Advisory Group, assisting clients in designing and deploying appropriate Organizational Growth and Innovation Solutions.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Yaba, Lagos
Employment Type: Full-time

Job Functions

• Deliver prompt and professional solutions for customer inquiries via phone, email, online chat, etc.
• Maintain documentation of customer inquiries and responses for future reference.
• Direct or route customer calls to appropriate personnel for assistance.
• Handle dissatisfied customers politely and professionally.
• Track and follow up on all customer request promptly.
• Maintain broad knowledge of all company products, services, and promotions.
• Identify and implement new process plans to improve customer support service.
• Manage a large volume of customer calls in a friendly and courteous manner.
• Provide exceptional customer service.
• Greet and address customers in a friendly and respectful way.

Experience, Qualification, and Required Skills:

• OND / HND qualification from a reputable institution.
• 0 - 2 years work experience.
• Excellent communication skills (both written & oral).
• Good interpersonal skills.
• Must have a working knowledge of Microsoft Office, Excel and Word and the ability to use the internet.

Salary
N50,000 Monthly.

Job Title: Risk Officer

Location: Yaba, Lagos
Employment Type: Full-time

Job Functions

• Analyze and identify risk in portfolios.
• Analyze credit data to determine the degree of risk involved in extending credit or lending money on every transaction.
• Conduct research to monitor market trends.
• Make adequate forecasts for product and policy development.
• Communicate with management team on the execution of a risk management framework.

Experience, Qualification, and Required Skills

• HND / B.Sc degree from a reputable institution.
• 3 - 5 years work experience.
• Excellent communication skills (both written & oral).
• Research Capability, Numeracy and Work Philosophy.
• Good interpersonal skills.
• Must have a working knowledge of Microsoft Office, Excel and Word and the ability to use the internet.

Salary
N65,000 Monthly.

Job Title: Operations Officer

Location: Yaba, Lagos
Employment Type: Full-time

Job Functions

• Maintain 100% collections rate.
• Manage repayment instruments (direct debit and cheque).
• Manage disbursement on Gemini and Bank.
• Manage posting on the banking application (Gemini).
• Performs loan management functions such as loan creation, loan disbursement, liquidation etc.
• Customer and loan document management.
• To maintain designated accounting records for all receipts and payment within the company and ensure that vouchers are properly coded and keyed into the computer system on daily basis.
• To assist in credit control which shall among others involve contacting client with due balance and providing reconciliation if need be.

Experience, Qualification, and Required Skills

• HND / B.Sc Degree from a reputable institution.
• 3 - 5 years work experience.
• Excellent communication skills (both written & oral).
• Research Capability, Numeracy and Work Philosophy.
• Good interpersonal skills.
• Must have a working knowledge of Microsoft Office, Excel and Word and the ability to use the internet.

Salary
N100,000 Monthly.

Interested and qualified applicants should send their updated CV to: [email protected] using “Job Title” as the subject of the mail.

Job Title: Customer Service Representative (Hausa Speaking)

Location: Oshodi, Lagos
Employment Type: Full-time

Job Functions

• Deliver prompt and professional solutions for customer inquiries via phone, email, online chat, etc.
• Maintain documentation of customer inquiries and responses for future reference.
• Direct or route customer calls to appropriate personnel for assistance.
• Handle dissatisfied customers politely and professionally.
• Provide exceptional customer service.

Experience, Qualification, and Required Skills

• SSCE / OND, a degree from a reputable institution.
• 1 year experience.
• Excellent communication skills (both written & oral).
• Good interpersonal skills.
• Must have a working knowledge of Microsoft Office, Excel and Word and the ability to use the internet.

Salary

• N25,000 - N37,000 monthly.

Interested and qualified candidates should send their updated Curriculum Vitae (CV) to: [email protected] with “Customer Service Representative (Hausa Speaking)” as the subject of the email.

Application Deadline 30th June, 2021.