Manager, Service Integration at 9mobile

9mobile is a Nigerian private limited liability company. EMTS acquired a Unified Access Service License from the Nigerian Communications Commission in 2007. The License enables EMTS provide Fixed Telephony (wired or wireless), Digital Mobile Services, International Gateway Services and National/Regional Long Distance Services in addition to spectrum assignments in the 900 and 1800 MHz bands.

We are recruiting to fill the position below:


Job Title: Manager, Service Integration

Job ID: IRC4850
Location: Lagos

Job Summary 

  • Designs and integrates components and interfaces based on service design specifications.
  • Scope covers all Charging/non-charging related requirements, including platforms and solutions deployed to serve customers(all touchpoints) and the internal business units.  
  • Identifies, analyzes and evaluates alternative integration design solutions. Contributes to decisions about tools, methods and approaches to integration in large programs and projects.
  • Identifies, analyzes and evaluates alternative integration design solutions.
  • Develops measurement criteria to evaluate programs and projects and develops or reviews estimate on integration aspects of projects.
  • Proactively monitor and mitigate risk.
  • Stays up to date with current and future technology and technology/business process trends related to the mobile telecoms and associated industries.

Principal Functions

  • Oversee planning, designing, product & service integration, and delivery of IT solutions leveraging on standard IT frameworks. Provides integration strategy on complex Digital Transformation projects within Telecoms/IT domain.
  • Responsible for end-to-end applications and solution analysis & design/integration of new products and services and/or upgrading of existing IT solutions within the BSS/OSS domain such as IN/OCS, CRM, ESB, Provisioning, Billing platforms, ERP, Salesforce automation, Big-Data, Avaya Call Center solution, Mediation, SDP,VAS platforms such as SMS, USSD, CRBT and other components within the service delivery domain.
  • Oversee the integration and entire onboarding of 3rd party Digital services across the business by engaging and facilitating the design and implementation session.
  • Provide technicalexpertise and development support to the project managers and other projectstakeholders
  • Strong contributorto service innovation.  Supportinnovation that delivers business value and continuous improvement on platformand services;
  • Responsible for thedevelopment of product platform roadmaps;
  • Responsible for theidentification and management of risks related to the service delivery functionand related platforms;
  • Manage relationshipwith supporting vendors in ensuring business objectives are delivered.
  • Design, architectand create complex and multi-threaded integrations between BSS/OSS/CRM andother 3rd party applications
  • Participate in ITCapacity planning and management sessions to ensure proper governance, inarchitecture designs, Data Models, Product and service testing and deployment.
  • Provide technicalinput into design briefs, bid submissions and project alignments


  • Formulate policies/design processes for improvement and enforce compliance;
  • Assist in implementing the function's work programs and plan in line with agreed  procedures and guidelines;
  • Manage inter-functional relations to ensure synergy across the various departmental functions;
  • Prepared/Compile agreed periodic activity and performance report for attention of Head, Product & Enterprise Solution Development.
  • Perform any other duties as assigned by the Head, Product & Service

Educational Requirements 

  • First Degree or equivalent in Engineering, Computer Science / IT or a related or relevant discipline.  
  • Postgraduate and/or professional qualifications in related fields will be an added advantage.
  • Minimum of Six (6) years relevant work experience with three years in a supervisory role.
  • Strong awareness of new developments in the mobile telecom industry and integration patterns for the implementation of new business/revenue models;
  • Strong IP background, understanding the networking of systems on IP layer/OSI model
  • Ability to communicate excellently (verbal and written), particularly in communicating complex technical details in very simple and clear business terms;
  • Exceptional analytical, creative, quick-learning and critical thinking skills
  • Good team management and presentation skills.
  • Work experience in designing and implementing solutions across BSS/OSS and other IT/Telco product& services stack.  Strong solution design and development experience;
  • Strong technical knowledge of integration /middleware technologies and core network elements(e.g. MSC, SMSC etc.) including experience of the Intelligent Networks(IN)/Charging platforms, voucher management, CRM tools, Tibco/Primeton ESB, telephony/interactive systems etc.;
  • Good understanding of API integrations between systems and across a value chain.


How to Apply
Interested and qualified candidates should:
Click here to apply