Medical Receptionist at Kano Cancer Treatment Centre (KCTC)

Kano Cancer Treatment Center (KCTC) is a specialist oncology facility dedicated to transforming cancer care in Nigeria and Africa. With advanced technology such as Varian Halcyon and TrueBeam LINACs, a world-class team of oncologists, medical physicists, and therapists, KCTC delivers cutting-edge radiotherapy and oncology services. Beyond treatment, the center is committed to compassionate care, professional development, and setting international standards in healthcare delivery.

We are recruiting to fill the position below:

Job Title: Medical Receptionist

Location: Kano
Department: Patient Service / Administration
Reports to: Head of Administration
Working Hours: Full-time, 40 hours per week, with flexibility as required
Work type: Onsite 

Job Summary

• The Medical Receptionist will be the first point of contact for patients, families, and visitors at KICTC.
• This role is essential in creating a welcoming environment, providing accurate information, and supporting the smooth flow of patient care.
• The Medical Receptionist will manage front desk operations, handle patient registration, appointments, and inquiries while ensuring confidentiality and professionalism.
• By combining excellent communication with organizational skills, this role supports KICTC’s mission of delivering world-class, patient-centered cancer care.

Key Responsibilities
Front Desk & Administrative Support:

• Welcome patients, families, and visitors warmly, ensuring a professional and compassionate first impression.
• Maintain accurate and up-to-date patient records in compliance with confidentiality regulations.
• Process billing, receipts, and financial transactions in collaboration with the accounts team.
• Provide administrative support such as filing, correspondence, and record keeping.
• Manage patient registration, verifying personal and medical information accurately.
• Schedule, confirm, and manage appointments using clinic scheduling systems.
• Handle incoming calls, emails, and inquiries, directing them to the appropriate departments.

Office Organization & Support:

• Maintain a clean, organized, and welcoming reception area at all times.
• File and organize essential records and documents efficiently, maintaining regulatory compliance and patient confidentiality.
• Ensure office equipment (phones, printers, computers, POS machines) functions correctly, reporting issues promptly.

Patient Support:

• Provide empathy and understanding to patients, offering reassurance and compassion in sensitive situations.
• Assist patients in completing forms, payments, and documentation requirements.
• Direct patients to appropriate departments and ensure smooth flow of services.
• Offer accurate and concise information about services, procedures, and policies to patients and families.

Requirements

• Minimum of OND / NCE in Office Administration, Business Administration, Secretarial Studies, or related field.
• A diploma or certification in medical office administration or customer service is an advantage.
• Minimum of 2 years’ experience in a customer service, front desk, or administrative role.
• Prior experience in a healthcare or hospital setting is an advantage.
• Basic computer literacy, including proficiency in Microsoft Office (Word, Excel, PowerPoint).

Core Competencies & Skills:

• Excellent communication and interpersonal skills.
• Ability to multitask, prioritize, and manage time effectively.
• Commitment to maintaining confidentiality.
• Team player with a proactive and positive attitude.
• Strong customer service orientation with empathy and patience.
• High attention to detail and accuracy in handling sensitive information.

How to Apply
Interested and qualified candidate(s) should send their CV to [email protected] using "Medical Receptionist - Your Name" as the subject of the mail.

Application Deadline  30th September, 2025.

Required documents:

• A detailed CV/resume.
• Cover letter highlighting suitability for the role.
• Copies of academic and professional certificates.
• Contact details of at least two referees.

Note: Only shortlisted candidates will be contacted.