Jobs
Netcom Africa Limited Job Recruitment
Netcom has been Nigeria’s leading Internet Service Provider since 2004, staying ahead of the competition with cutting edge platforms in VSAT, WIMAX, Radio, and Fiber technology. Now, a pioneer in Business Transformation Solutions, we empower organizations to lead their market space by keeping pace with the rapid changes in IT innovations, ensuring relevance to specific business initiatives required to maximize revenue generation.
We are recruiting to fill the positions below:
Job Title: Network Engineer
Location: Victoria Island, Lagos
Short Summary of the Job
- Reporting to the Head of Engineering, this role will be responsible for participating in IP network operation, infrastructure connectivity and security planning as well as development.
Key Duties & Responsibilities
- Conduct network analyzing and troubleshooting
- Coordinate with Regional IP Registry
- Document all network changes
- Other task assigned by line manager.
- Participate in IP network operation, infrastructure connectivity, security planning as well as the development
- Support network design and implementation for core and client networks
- Ensure all IP devices are secured and within operational limits
- Support daily IP network operation, project management and services monitoring
Essential Skills / Knowledge
- Experience designing last mile access solutions for different environments (DSL, microwave radio, PTP and PTP radio, fibre etc.)
- Strong written and oral communications skills in English
- Willing to perform work or provide support outside office hours
- Highly motivated and resourceful
- Must be a team player and be able to prioritize different request and requirements.
- Hand-on design and operation of network like BGP and MPLS
- A minimum of 5 years of experience in IP Network and System Support
- LAN/WAN technology including: TCP/IP (routers, configuration and setup), Security (firewalls – Cisco, Juniper, Barracuda), Network management (switches, hubs, fiber-optic, cabling, packet sniffing)
- Advanced knowledge in Router, Catalyst, Load Balancer, Firewall, Security, Internet Connection, EIGRP, OSPF, BGP4, VPN, Frame Relay, TCP/IP, LAN/ WAN, VLAN, Spanning Tree, Ethereal
- Knowledge in Unix/ Linux, Shell script, IDS, QoS, Video/ Streaming Protocols,
Desirable Skills / Knowledge:
- Experience in liaising with Regional IP Registry (APNIC, RIPE, AfriNIC etc)
- Knowledge of structure cabling and VoIP
- Experience in ISP and managing a sizable IP network
Education and / or Professional Qualification:
- Bachelors degree in Electronics / Communications / Network / Computer Engineering (or equivalent)
- IP Certification, preferably from Cisco on CCNP level equivalent or above.
Job Title: Account Manager
Location: Victoria Island, Lagos
Department: Business Development
Reports to: Head Business Development
Objective & Summary
- Reporting to the Head, Business Development this role is responsible for generating leads, initiating and developing client relationships.
Key Duties & Responsibilities
Account Management:
- Meet and exceed monthly, quarterly and annual set target
- Liaise with business analyst, management team and account executives to collaborate and win deals
- Periodically conduct the Know Your Customer exercise to keep up to date with changes and activities with your clients.
- Service existing accounts obtains orders and establishes new accounts by planning and organizing a daily work schedule to call on existing or potential clients.
- Manage relationship with all clients and maintain Zero churn at all time
Research and Reports:
- Monitor competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
- Recommend changes in products, service, and policy by evaluating results and competitive developments.
- Keep management informed by submitting activity results and reports, such as daily call reports, weekly work plans, monthly and annual activity reports.
Internal Relationship Management - liaise & collaborate with:
- Day to day operational business solutions interface between departments
- Legal - To ensure the aspects of contract, signing, service contracts, revisions are done.
- Ensure SLA’s are all adhered to and all documentations are up to date.
- Finance - On the work flow of Service Activation Requests – new deals, upgrades, demos, downgrades, modifications, change management, etc.
- Billing - To negotiate pricing within the approved margin
Essential Skills / Knowledge
- Good presentation skills for business reports
- Ability to organize and conduct purposeful Departmental/ Unit meetings
- Ability to develop and maintain business relationships with internal and external stakeholders.
- Experience with both Microsoft operating system and the Apple operating system
- Strong verbal and written communication.
Desirable Skills / Knowledge:
- Strong administrative skills
- Good understanding of Microsoft operating systems.
- Able to use properly MS Word, Excel and Power-point
- General knowledge of ICT solutions
- Knowledge of Nigerian Telecoms Market
Education and/or Professional Qualifications:
- Graduate degree qualification essential.
- Accreditation to professional bodies
Experience:
- The ideal candidate should have not less than 5 years’ experience preferably selling technology solutions.
Job Title: IT Support Technician
Location: Victoria Island, Lagos
Job Description
- To support and maintain internal IT architecture. This position is also responsible for administering desktops support as well as all company servers, printers, phones, and other peripherals.
Responsibilities
- Set-up of computer for staff.
- Troubleshoot application and hardware issues on both user and server levels.
- Aid in maintaining that all servers/computers/peripherals are in good working condition
- Perform servers and other computer asset maintenance (regular and ad-hocs)
- Maintain hardware and software updated inventory
- Resolve all application (emails, applications, etc.) related issues
- Participate in designing and implementation of various systems/application projects as requested by the client.
- Configure, test, and maintain LAN/WAN equipment and related services.
- Troubleshoot and resolves network problems.
- Create and maintain comprehensive documentation for all implemented networks.
- Provide support to network–related issues as escalated.
- Assist in network project design and implementations.
- Maintain and support company’s LAN/WAN environment.
- Daily maintenance and problem resolution.
- Maintain and troubleshoot Apple servers (Open Directory) for a middle-sized environment (less than 200 computers).
General Requirements
To get this role you must possess the following:
- Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.
- Ability to prioritize workload.
- Excellent troubleshooting and problem-solving skills.
- Ability to work well in a team.
- Detail-oriented.
- Degree or Higher Diploma in Computer science/engineering or related fields.
- 2 - 5 years of experience in providing IT support.
- In-depth knowledge of Microsoft, Linux and Cisco technologies.
- Professional certifications in IT.
Technical Skills:
- Intermediate understanding of DNS, DHCP, File sharing (with or without SAMBA)
- Ability to support basic applications like MS Office and others
- Advance knowledge in routing (EIGRP/OSPF) and switching (VLAN’s, STP, etc.)
- Advanced knowledge in SNMP and other network management protocols/systems
- Advanced knowledge in QoS principles and use of different QoS appliances
- Able to identify network issues, propose and implement actions to resolve the problem.
- Experienced and knowledgeable on different wireless technologies (802.11 a/b/g/n/ac) design, implementation, optimization and troubleshooting.
- Understanding of wires and wireless basic networking
- Ability to use an Apple Macintosh system
- Ability to manage and support 1st and 2nd level issues on an Apple Macintosh system & Microsoft Windows System
- Basic understanding of Directory Services on both Windows (Active Directory) and Macintosh (Open Directory)
- Understanding of hardware configuration of both Apple and Windows devices is highly desirable.
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