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Current Job Vacancies at ipNX Nigeria Limited

ipNX Nigeria Limited is one of Nigeria’s fastest growing Information and Communications Technology companies. In our business, we connect everything - people, information, and services. We are specialized in network connectivity, and delivery of internet, telephony, television as well as cloud-based software application services to corporate and residential customers.

We invite applications for:

Title: NYSC, Pre-service & I.T Internship Job ID: 18 Location: All Branches Department: Human Resource, Finance, Wifi and Voice, Network Infrastructure uni, Information Systems & Technology Reporting to: Supervisor Function: As applicable to requesting unit Travel Frequency: Occasional

Introduction of the Job

The ipNX internship program offers students in tertiary institutions in Nigeria the opportunity to gain work experience and providing students the opportunity to work directly with inspiring and experienced professionals
The insights and skills gained by the end of the programme would be invaluable for future careers to the following category of applicants:
- Corp members currently undergoing their National Youth Service Corps (NYSC).
- Students undergoing the mandatory SIWES (Student Industrial Work Experience Scheme) program (Industrial Trainee).
- Graduates who have completed their Higher National Diploma programs for Polytechnics, Colleges of Education & Bachelor Degree for university institutions .and are awaiting NYSC deployment (Pre-Service).

Purpose of the Job

To gain industry knowledge first hand from the organization and professionals.
To gain valuable experience and accomplishments to add to their resume.
To provide evidence that they have initiative, are reliable, and have a sense of responsibility.
To apply some of the ideas learned in school and provide a bridge between school and the professional world.
To learn new skills and add to their knowledge base while gaining confidence in their abilities.
To offer the opportunity to work with someone who can become a mentor for you - not only in the internship but throughout their career.
To learn about a career field from the inside and decide if this is the right career field for them.
To offer the opportunity to practice communication and teamwork skills.

Deliverables:

This section requires the top five accountabilities that role is to deliver own. Written in outcome language, this is not a listing of tasks but a grouping of tasks to determine outcomes required from the tasks.

Expected Key Results (Detailed KPIs):

Job Knowledge
Use of Technology
Overall Job Performance
Communications
Dependability
Initiative

Demonstrate (Key competencies):

This section requires an overview of the education, experience, and skills required to do the job at a satisfactory level. It is not a list of the jobholder's qualification.

Educational Qualifications & Functional Skills

CGPA ( 2.50 minimum) / B.Sc (2.2 minimum) / HND (Upper Credit minimum).
WAEC (Minimum 6 B’s & C’s)

Work Experience:

Little or no work experience

Other Requirements:

Drive results
Cultivate Innovation
Ability to optimize work processes
Resilience.
Customer Focus
Tech savvy
Action orientation

Job Title: Technical Support Engineer (i-TAC Engineer) Job ID: 22 Location: Lagos Department: Service Assurance Function: Technical Support Reporting to: Service Assurance Manager Work Schedule: Shift Travel Frequency: Seldom

Purpose of the Job

Provide first level off-site technical support for all ipNX services: Voice, Data connectivity, Internet services, WiMAX services etc. To consistently provide a high level of excellent customer service and support ensuring customers satisfaction.

Expected Key Results (Detailed KPIs)

Timely Escalation/feedback to relevant units.
Preparing Technical Reports
Incident Management (First Call Resolution)
Prompt Response to inbound calls and emails
Follow up on unresolved complaint/ open tickets to closure

Educational Qualifications & Functional Skills

Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
Excellent business communication skills both verbal and written.
B.Sc / B.Eng in Computer Science / Computer Engineering / Electrical-Electronics Engineering
CCNA, CCNP (Desired)

Work Experience:

Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.
A hands-on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
Knowledge and experience with network security (IPSec Firewalls) are desirable.

Other Requirements:

Ability to optimize work processes
Resilience
Self Development
Nimble Learning.
Customer Focus
Tech savvy
Action orientation
Drive results
Cultivate Innovation

Job Title: Account Manager (Entry Level) Job ID52 Location: Lekki/ Ikeja/ Victoria Island/ Apapa - Lagos Department: Business Division Function: Business Development Reporting to: Territory Manager Travel Frequency: Rarely

Purpose of the Job

The role ensures an excellent client experience/service delivery satisfaction at all times and works in collaboration with the account teams to ensure a smooth transition of accounts into the business.
The Account Manager is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio of as well as seeking/hunting out new clients & businesses within the assigned Strategic account sub-portfolio.

Expected Key Results:

Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.
Achieve set revenue growth.
Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.

Educational Qualifications & Functional Skills

Demonstrates a high level of organization and quality of Multitasks efficiency & priority setting.
Good Microsoft office suite competence, CRM competence, including Visio
Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.
B.SC Engineering / Computer Science / Marketing / Sales / related disciplines
Understanding communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets.

Work Experience

Must demonstrate interpersonal capabilities
0-2 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management

Other Requirements:

Cultivate Innovation
Ability to optimize work processes
Resilience
Self-Development
Customer Focused
Action-oriented
Result Driven

Job Title: Account Manager Job ID: 36 Location: Lekki/ Ikeja/ Victoria Island/ Apapa, Lagos Department: Network Services Division Function: Business Development Reporting to: Territory Manager Travel Frequency: Rarely

Purpose of the Job

The role ensures an excellent client experience/service delivery satisfaction at all times and works in collaboration with the account teams to ensure a smooth transition of accounts into the business.
The Account Manager is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio of as well as seeking/hunting out new clients & businesses within the assigned Strategic account sub-portfolio.

Expected Key Results:

Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.
Achieve set revenue growth.
Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.

Educational Qualifications & Functional Skills

Good Microsoft office suite competence, CRM competence, including Visio
Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.
B.Sc in Engineering / Computer Science / Marketing / Sales / related disciplines
Understanding communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality of Multitasks efficiency & priority setting.

Work Experience:

Must demonstrate interpersonal capabilities
At least 3 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management

Other Requirements:

Cultivate Innovation
Ability to optimize work processes
Resilience
Self-Development
Customer Focused
Action-oriented
Result Driven

Requirements:

Drives Engagement
Drives Vision & Purpose
Excellent Decision Quality
Ensures Accountability
Develops Talent

Job Title: Territory Manager Job ID: 33 Location: Lagos Island, Lagos Department: Network Services Division Function: Business Development Reporting to: Head, Corporate Sales Travel Frequency: Rarely

Purpose of the Job

The role ensures an excellent client experience / service delivery satisfaction at all times and works in collaboration with the account teams to ensure smooth transition of accounts into the business.
The territory manager manages and oversee account managers working within the given territory.
The Territory Manager is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio of as well as seeking / hunting out new clients & businesses within the assigned territory.

Expected Key Results:

Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.
Achieve set revenue growth.
Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.

Educational Qualifications & Functional Skills

Good Microsoft office suite competence, CRM competence, including Visio
Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.
B.Sc in Engineering / Computer Science / Marketing / Sales / related disciplines
Understanding communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality with Multitasks efficiency & priority setting.

Work Experience:

Must demonstrate interpersonal capabilities
At least 5 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management

Other Requirements:

Drives Vision & Purpose
Excellent Decision Quality
Customer Focused
Ability to optimize work processes
Resilience
Self-Development
Ensures Accountability
Develops Talent
Drives Engagement
Understanding of Strategic Accounts
Action oriented
Result Driven
Cultivate Innovation

Job Title: Employee Experience and Communications Officer Job ID: 58 Location: Lagos Department: Human Capital Management Function: Content Creation / Curation, Employee Experience, Internal & External Communications. Reporting to: Head, HR Operations Travel Frequency: Occasional

Purpose of the Job

Also, monitoring and improving the overall employee experience across company culture, physical space and technology to produce an engaged, motivated and high performing workforce.
Responsible for creating and executing a digital communication strategy for engaging with employees

Expected Key Results

Manage and update all ipNX internal employee digital presences such as career portal, Intranet, etc.
Report to Executive Director, Corporate Services on trends on all employee experience touch points.
Create SLAs for vendors as it pertains content and designs for corporate services.
Assist with general administrative / corporate duties as necessary.
Perform other duties as assigned by the Executive Director, Corporate Services.
Drive leadership awareness, commitment and accountability for the employee experience and diversity and inclusion.
Foster positive employer-employee relationships through effective communication.
Design & review copy for print and digital platforms.
Handle protocols for internal corporate announcements. Create alignment by taking concepts / ideas from various stakeholders to create deeply resonating & engaging content.
Wholesome employee experience.
Internal communication & content curation duties.
Develop strategies and initiatives that would enhance employee experience.
Monitoring employee experience KPIs (satisfaction, engagement, productivity) as it relates to company culture, physical space and technology tools.

Educational Qualifications & Functional Skills

Portfolio / case studies- Visual design: e.g fliers, magazines, advertising campaigns etc, User experience design assets: personas, journey maps, wireframes, usability tests etc, copy writing and Video editing and post-production.
Web design & development: HTML, CSS & JS (Experience of frontend frameworks like Angular, React or Vue.js is a bonus)
User experience design tools: usability testing, user research, wireframing, prototyping, A/B testing
Minimum of 2.2/ Upper Credit, Bachelor's Degree in Computer Science, HR, Communications, Public Relations or related discipline.
Training / certification in user experience design, user research, usability design or product design is an added advantage.

Work Experience:

Experience with CMS i.e. WordPress, Blogger, LinkedIn Publishing, Medium
Experience working in social media, online publishing or digital marketing and its tools e.g. Mailchimp.
Experience working with analytics tools e.g. Google Analytics
1-2 years of experience in similar capacity.
Experience with user experience design techniques e.g. user research, usability testing, wireframing, prototyping, journey mapping, personas etc.
Creative copywriting, for presentations, email copies, publicity and advertising assets.
Experience with Adobe Creative Cloud i.e. XD, Photoshop, Illustrator, InDesign, AfterEffects, Premiere Pro.

Other Requirements:

Tech savvy
Drive results
Self Development
Nimble Learning
Resilience.
Storytelling
Customer Focus
Ability to sell
Action orientation
Ability to optimize work processes

Job Title: Network Implementation & Support Engineer Job ID: 48 Location: Port Harcourt, Rivers Department: Business Division Function: Implementation & Support Reporting to: Team Lead, Operations & Maintenance (East) Travel Frequency: Occasionally

Purpose of the Job

To improve on the SLAs with customers by reducing the MTTR which also translates to improve service to customers.

Educational Qualifications & Functional Skills

Good interpersonal skills with customers, vendors and members of team.
Ability to use network monitoring/optimization devices (software/hardware) to proffer solutions to network related problem and optimize network performance where necessary.
Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable.
Minimum of 2.2 / Upper Credit Bachelor's Degree in Computer Engineering, Electrical Electronics or any IT related Degree
Customer centric and stakeholders’ management
Good LAN / WAN network design and implementation skills.
Ability to solve complex problems in the shortest available time using honed analytical skills.

Work Experience:

At least 2 years in the telecommunications industry.

Other Requirements:

Ability to optimize work processes
Resilience
Self Development
Nimble Learning.
Customer Focus
Tech-savvy
Action orientation
Drive results
Cultivate Innovation

Expected Key Results:

Report Management
Back Office Support
Project Implementation Management
Inventory Management.
Corporate / FOS Incident Management
Preventive Maintenance
Re-sale Engineering

Job Title: Campaign Lead Job ID: 71 Location: Lagos Department: Retail Division Function: Campaigns Management Reporting to: Head, Sales & Marketing Travel Frequency: Occasionally

Purpose of the Job

To build brand and audiences; integrating marketing, insight and engagement; and promoting products. Adopt innovative ways to develop the ipNXs audiences, target new visitors and drive revenue.
This role will shape the creative direction, media planning and buying strategies, and integrated digital activities across ipNX’s campaigns.
To be responsible for developing, planning and directing the promotional activities for ipNX’s products in order to create brand awareness, while communicating the benefits of ipNX’s products to customers and prospects.

Educational Qualifications & Functional Skills

Communication, analytical and partnership skills
Knowledge of building B2B demand generation strategies and campaigns
Ability to balance strategy and campaign execution
Project management and execution skills
Ability to be a Technological savvy which is necessary for today’s business to gain a wider consumer reach
ability to build good working relationships across diverse business areas and functions, you will be a team player with a positive and flexible attitude to work
Ability to lead a team towards growth to enhance sales volumes and enhance revenue generation
Have an entrepreneurial spirit
A Bachelor's degree in Sales, Business Administration, Marketing, Public Relations, International Relations, Information Technology, Business Administration or a related field (2.2/Upper Credit Minimum)
Professional qualification with the Chartered Institute of Marketing or its equivalent
Expert understanding of the ad tech landscape, including the different products and companies
Ability to navigate, influence, manage and lead cross-functional teams without direct line supervision
Ability to manage through ambiguity and balance multiple dynamic priorities
Influential storytelling skills, verbal and written
Analytic skills must be keen in conducting research and data-driven insights, having an in-depth knowledge of the business’s product, strategic, analytical and marketing concepts
Ability to possess interpersonal skills that will encourage openness and trust both internally and externally. Showing calmness under stressful situations and in uncertainty, inspiring the same in his team
Ability to use MS Word and PowerPoint, which are necessary for creating both visually and verbally engaging reports and presentations
A strong team player, who supports their colleagues and share their skills
Good interpersonal & work flow management skills

Work Experience:

Experience in budgeting, forecasting and planning experience in an operational environment
Experience in using data to illustrate business conclusions
Proven track record of achieving targets and driving sales growth in a business
Prior experience in product management
Extensive marketing experience across all marketing and communications channels and a broad knowledge of campaign planning, execution, agency management & post-event analysis
Strong experience of stakeholder management
Experience analyzing campaign results and measure performance against KPIs
Previous experience successfully managing Marketing team ideally from a similar industry
Strong experience as a line manager and a coach leading diverse teams
10 or more years of consumer marketing/media experience, with a focus on direct response strategy
6 or more years of experience on a client marketing team or a media agency
4 or more years of digital direct response campaign experience
Experience in developing data driven media strategies
Experience collaborating with creative teams for joint, idea led media plans
Experience with converting B2B leads to sales and the previous use of marketing automation tools
Experience developing national and local campaigns

Other Requirements:

Self-Development
Nimble Learning
Ensures Accountability
Develops Talent
Drives Engagement
Drives Vision & Purpose
Customer Focus
Action orientation
Drive results
Cultivate Innovation
Ability to optimize work processes
Resilience
Excellent Decision Quality

Expected Key Results:

Campaign Reporting and Analysis
Stakeholder Management
Successful Partnership for Revenue Growth and Sustainability
Execute Advertising and Campaign Strategy
Public Relations
Advertising and Campaign Budget Management, Activities and Communication

Job Title: Team Lead, Procurement Job ID: 59 Location: Lagos Department: Supply Chain Management Function: Procurement Reporting to: Head, Supply Chain Management Travel Frequency: N/A

Purpose of the Job

Provide and drive procurement (acquisition of goods and services) activities in order to provide effective support to user departments, getting the best value, quality and impacting the bottom line positively through cost reduction.

Expected Key Results:

Stakeholders Relationship management
Sourcing and tender evaluation
Team development
Procurement Management
Expediting

Educational Qualifications & Functional Skills

Knowledge of Contract management will be an added advantage
Strong negotiation skills.
Conduct staff training and identify development needs.
Excellent problem solving and analytical ability.
Minimum 2.2/Upper Credit, Bachelor's degree Social and Management Sciences or other related fields.
MBA/M.sc in related fields (added advantage)
Certified Professional in Supply Management (added advantage)
Chartered institute of purchasing and supply certification (added advantage)
Project and time management.
Sound judgment and initiative.
Ability to write policies and procedures
Knowledge of SUN system application or any other accounting software.

Work Experience:

4-5 year’s relevant experience.

Other Requirements:

Nimble Learner
Ensures Accountability
Develops Talent
Drives Engagement
Drives Vision & Purpose
Excellent Decision Quality
Customer Focus
Tech savvy
Action orientation
Drive results
Cultivate Innovation
Ability to optimize work processes
Resilience
Self Development

Job Title: Systems Administrator Job ID: 53 Location: Victoria Island, Lagos Department: Research and System Architecture Function: Systems Administrator Reporting to: Chief Technology Architect Travel Frequency: Occasional

Purpose of the Job

Responsible for effective provisioning, installation / configuration, operation, and maintenance of systems hardware and software and related infrastructure to enable continuing innovation within the infrastructure.

Educational Qualifications & Functional Skills

Systems Administrative role in Linux environment.
Previous years of experience working in ISP environment.
Minimum of 2.1/ Upper Credit Bachelor's Degree in Engineering / Information Technology / Computer Science.

Work Experience:

Working knowledge of cloud technologies like OpenStack, a plus.
Experience with Dev/Ops tooling to build, configure and deploy, a plus.
Experience with configuration management tools (Chef, Ansible, Salt Stack, Puppet)
Working knowledge of open source CPanel (website admin panel) and Relational Database Management System like MySQL, PostgreSQL, etc.
Experience supporting a high traffic customer facing website infrastructure.
Experience administering and troubleshooting load balancing appliances in a production environment.
Linux, Windows Server, Solaris administration experience necessary, in that order of preference.
Experience with scripting, installation and migration concepts - in Bash, Perl, Python.
Virtual Infrastructure administration experience with KVM or VMware highly desired. Storage Area Network administration experience a plus.
Experience administering centralized data backup and recovery infrastructure, including installation and configuration of open source data backup solutions like Bacula, amanda, BareOS, etc.
Experience deploying and administering web servers – Apache/Nginx/Tomcat.

Other Requirements:

Action orientation
Drive results
Cultivate Innovation
Ability to optimize work processes
Resilience
Self-Development
Nimble Learning.
Ability to document and implement processes to increase efficiency, productivity, reliability and scalability
Project management skills a definite asset
Strong understanding of the organization’s goals and objectives
Problem solver
Ability to work under pressure
Customer Focus
Tech savvy
Team Work

Expected Key Results:

Provide Tier II/other support.
Participate in disaster recovery planning and testing.
Identify approaches that leverage our resources and provide economies of scale.
Administer server's infrastructure in accordance with standards and project / operational requirements.
Identify and promote best systems administration practices and patterns.
Perform continuous system monitoring.

Job Title: Network Services Engineer Job ID: 69 Location: Lagos Department: Retail Division Function: Network Services Reporting to: Network Services Lead Travel Frequency: N/A

Purpose of the Job

Providing design and implementation according to best practices and standards and assist in deploying and supporting Network services and Security for clients.
The Network Services Engineer is responsible for pro-actively performing network fulfilment activities across all network products. Assists in troubleshooting customer impacting issues affected by the fulfilment process, diagnose problems and troubleshoot within Data Centre/LAN/WAN/Wireless, or Firewall/Load Balancing/Threat Protection.

Expected Key Results:

Customer Service
Perform Monitoring, Backup and Recovery Procedures
Stakeholder Management
Network Service Monitoring
Network Service Support Analysis
Network Service Management

Educational Qualifications & Functional Skills

Environmental / Industry analysis
Documentation and Strategic planning skills
Project management skills also desirable
Strong personal time management to coordinate several tasks simultaneously
Ability to confidently communicate with personnel at all levels of the organization.
Extensive technical knowledge deploying and managing network and infrastructure environment
Well organized, articulate and has numerate skills
Knowledge of network hardware configuration and management, including routers, firewalls, switches etc.
Ability to quickly learn, understand, and work with new emerging technologies, methodologies and solutions in the cloud/IT technology space
Bachelor's degree in Computer Science, Computer Engineering, MIS, Electrical Engineering or other technical disciplines (2.2/ Upper Credit Minimum)
Industry Certifications in AWS, CISSP, CCDP, CCNP, and CCIE
Requires strong knowledge of Cisco routers and switches and of firewalls and web filtering solutions
Keen interest in emerging technologies Cloud, SD-WAN
Good verbal and written communication skills required for interaction with business-users.
Strong problem-solving skills required for technical issue resolution.
Organized and structured work habits
Excellent analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases
Have an entrepreneurial spirit
Pre-Sales & Post-Sales Management
Demonstrable communication, interpersonal and relationship management skills

Work Experience:

Extensive experience interacting with clients in both pre- and post-sales capacities
Experience using data to illustrate business conclusions
Experience working in a Service Provider environment and providing technical support to end customer solutions
Knowledge and understanding of the Nigerian and global Information Technology Industry especially Telecommunications
5 years plus experience with Fiber to the Home (FTTH) infrastructure, and experience in construction on new outside and inside plant (OSP/ISP) fiber infrastructure.
Experience with basic configurations of enterprise or carrier grade networking equipment such as routers, switches, firewalls, encoders, optics, and Dense Wavelength Division Multiplexing (DWDM)
Working knowledge of health, safety, and environmental protection practices and procedures as they apply to common construction processes
Experience working within a Service Provider environment on the core network architecture
Experience working within a multi-vendor network environment – Cisco etc
Good experience of incident resolution, requests, changes and problem-solving activities delivered to agreed SLAs in an enterprise organisation

Other Requirements:

Self-Development
Nimble Learning
Ensures Accountability
Develops Talent
Drives Engagement
Drives Vision & Purpose
Excellent Decision Quality
Customer Focus
Tech savvy
Action orientation
Drive results
Cultivate Innovation
Ability to optimize work processes
Resilience

Job Title: System Analyst / Developer - OSS / BSS Job ID: 72 Location: Lagos Department: Information Systems and Technology Function: System Analysis and Software Development Reporting to: Head, Information Systems & Technology Travel Frequency: Occasionally

Purpose of the Job

Primary responsibility for the development and support of the OSS/BSS platform and its integration with other systems and applications.

Educational Qualifications & Functional Skills

Minimum of 2.1/ Upper Credit Bachelor's Degree in Computer Science, Computer Engineering, or Computer Information Systems or any related field or a combination of related experience and education.

Work Experience:

Knowledge of software development process, quality control, and impact assessment.
Demonstrated knowledge in mobile platforms, internet technologies and user interface.
Experience working in a multi-platform (LINUX, Mac-OS and Windows) environment.
Experience working with version control systems (Subversion, Git)
Hands-on experience with Perl programming, Linux, Postgres RDBMS, and Apache web server required.
Demonstrated experience developing databasedriven web applications using PHP, Python, Ruby on Rails, or Java, a plus.
Previous experience in Telco OSS/BSS software, such as Freeside and FreeRadius, a big advantage.
Experience with user experience software development using JavaScript including libraries such as JQuery, XML, CSS3.0 (with dynamic, responsive web design with mobile devices), and other related UI technologies (HTML5, Flash)
Strong integration skills.
Good understanding of web application development using HTTP REST, software standards, software development life cycle and methodologies.

Other Requirements:

Proven ability to organize, prioritize, and manage multiple projects effectively, deal with changing priorities, and to meet deadlines in a rapidly changing, fast-paced environment.
Effective communication and interpersonal skills to present information and ideas clearly and succinctly and to explain various application software and hardware to end users.
Strong team player.
Ability to mentor less experienced engineers.
Solid problem solver.
Ability to quickly learn and apply new tool sets, technology and concepts.

Expected Key Results:

Periodic project status reports
Develop and build software and applications.
Ensure feasibility and usefulness of projects.

Job Title: User Experience Officer Job ID: 68 Location: Lagos Department: Retail Division Function: User Experience Reporting to: Team Lead, Customer Retention Travel Frequency: N / A

Purpose of the Job

To deliver unparalleled customer experience to retail buying customers. The role will work collaboratively with product owners and managers to identify user issues, design solutions and develop working prototypes and build relationships across teams to promote collaboration and efficiency that will raise the bar for the user experience.
The User Experience Officer is responsible for providing feedback and participate in end user focus groups, readiness reviews, and other sessions as an advocate for customer requirements, customer features, troubleshooting support in collaboration with relevant teams

Expected Key Results

Customer Insight through Stakeholder Management
Service Delivery & Performance Measurement
Team Work and Performance
User Experience Management
Customer Satisfaction through Evaluation
User Experience

Educational Qualifications & Functional Skills

Problem solving skills, attention to detail and interpersonal skills
History of career growth, consistently meeting and exceeding goals and increasing responsibilities
Knowledge of business and management principles involved in strategic planning and resource allocation
Bachelor's Degree in Business Administration, Sales or related field (2.2/ Upper Credit Minimum)
Strong people management and engagement skills
Strong oral and written communication skills
Assertive and respectful personality who views any customer loss as an unacceptable occurrence
Process driven and organized, approaching problems in a systematic way
Stakeholder management: ability to interact seamlessly with C-suite employees
Demonstrate a clear understanding of the latest trends in customer experience
Understanding of the importance of good media communication for a large organization
A keen commercial awareness and the ability to rapidly identify issues and propose solution
Ability to build successful relationships at all levels
Ability to diagnose common customer needs and issues, and to translate those needs into actionable solutions
Ability to gather and interpret data in an unbiased fashion
Excellent analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases
Highest ethical standards, integrity, authenticity, credibility, and character
Proven track record of surpassing objectives and delivering exceptional results
Great time management skills and with a self-starter attitude
Have an eye for details and the ability to adapt your writing style accordingly
Excellent telephone manners and great written communication skills at all levels that demonstrates empathy and understanding during calls and when appropriate
Ability to speak the language of Analytics & non-technical stakeholders
Have an entrepreneurial spirit
Ability to demonstrate a mature understanding of key business needs
Excellent documentation and PowerPoint presentation skills.
Good project and time management skills - Ability to work independently and manage one’s time.

Work Experience:

Experience in Telecommunications industry will be an added advantage
Experience in similar roles within IT or Hospitality environment, preferably both
Extensive experience working strategically with a large customer base within the business intelligence and analytics space
Experience of managing effective customer consultation including using social media tools in business
Minimum of 3 years account management / customer success / sales experience required
Experience of working in a user experience capacity, ideally across both Business and Retail organisations
Experience using Customer-centric capabilities and delivery of programmes across multiple business
Experience working in a complex matrix environment is desirable
Good understanding of Customer Insight approaches and methods

Other Requirements:

Self-Development
Nimble Learning
Ensures Accountability
Develops Talent
Drives Engagement
Drives Vision & Purpose
Excellent Decision Quality
Customer Focus
Tech savvy
Action orientation
Drive results
Cultivate Innovation
Ability to optimize work processes
Resilience

Job Title: Material Requirement Analyst Job ID: 61 Location: Lagos Department: Supply Chain Management Function: Material Requirement Analysis Reporting to: Head, Supply Chain Management Travel Frequency: Occasional

Purpose of the Job

To plan and forecast material needs for various engineering projects in order to ensure availability and effective allocation of materials and implement departmental process optimization plans.

Expected Key Results:

Project Cost Management
Safety, Quality and Environment
Reporting
Other Tasks Assigned
Policies, Systems, Processes and Procedures Management
Continuous Improvement
Material Planning
Vendor Management

Educational Qualifications & Functional Skills

Post Graduate degree (MBA, M.Sc., etc.) an added advantage
Minimum 2.2/Upper Credit, Bachelor's degree in Management Sciences.

Work Experience:

Understanding of International Trade
Sound Knowledge of Contract management will be an added advantage
Minimum of 5 years of varied experience in Supply Chain Management
Sound understanding and experience in Procurement & Logistics/Supply

Other Requirements:

Ability to optimize work processes
Self Development
Ensures Accountability
Develops Talent
Drives Engagement
Drives Vision & Purpose
Excellent Decision Quality
Customer Focus
Planning
Analytical Skills
Forecasting
Action orientation
Drive results

Job Title: Head, Planning & Design Job ID: 67 Location: Lagos Department Infrastructure Function: Planning and Design Reporting to: Head, Infrastructure Planning and Quality Travel Frequency: N/A

Purpose of the Job

This role ensures high levels of customer satisfaction and operational excellence during all levels of engagements with customers and stakeholders, proactively providing support and input.
Responsible for planning FTTh clusters, nodes and reliable wireless network infrastructure designs. Contributes to vendor selection, proof of concept designs, network architecture reviews and any other initiatives of the division as directed by the Head, Infrastructure Planning and Quality.

Expected Key Results:

Co-ordinates across despaired parties to deliver value.
Asset Management
Direct development of team members.
Delivery of wireline network infrastructure plans and designs.
Delivery of wireless network infrastructure plans and designs.
Project Management

Educational Qualifications & Functional Skills

Knowledge or experience with GPON, FTTh, radio and transmission technologies.
Conversant with planning tools (GIS/radio planning tools/MapInfo and CAD tools etc)
Knowledge or experience of programming and database applications like Python and SQL would be an added advantage.
Excellent communication and presentation skills.
Degree in Electrical/Electronic Engineering/Communications Engineering/ Computer Engineering and other related disciplines (2.2/Upper Credit Minimum).
A master’s degree in Engineering/MBA would be an added advantage.
A CFOT with emphasis on FTTh Technologies certification is required. Other certifications in networking and project management would be an added advantage.

Work Experience:

Should be conversant with building and maintaining wireless networks.
Competent in the use of computer productivity tools.
Conversant with the use of GIS and CAD Tools to implement designs.
At least 10 years’ experience within the telecoms space.
Experience in turnkey microwave radio planning design and build.
Experience in fiber outside plant (OSP) planning and design lifecycle.

Other Requirements:

Ability to optimize work processes
Resilience
Self-Development
Nimble Learning
Customer Focus
Tech savvy
Action orientation
Drive results
Cultivate Innovation

Job Title: Network Administrator Job ID: 63 Location: Lagos Department: Information Systems and Technology Function: Network Administration and Security Reporting to: Head, System Operations Travel Frequency: N/A

Purpose of the Job

The purpose of the job is to primarily support highly complex systems including the overall administration, security, redundancy of our enterprise network infrastructure.

Expected Key Results:

Reporting
Other responsibilities as assigned
Overall uptime of network systems
Maintain secure and compliant network processes and procedures

Educational Qualifications & Functional Skills

Minimum 2.2/Upper Credit, Bachelor's degree in Computer Science, Computer Engineering, or Computer Information Systems or any related field.

Work Experience:

Relevant hands-on experience with the following technology or equivalent: Cisco switches, routers, VPN, VOIP, and wireless access.
Experience working in a multi-platform (LINUX, Mac-OS and Windows) environment.
Possession of CCNA certification; CCIE and/or CISSP an added advantage.
Knowledge of software development process, quality control, and impact assessment is a plus.
Minimum of 2 years of experience as an IT Network Engineer
An in-depth and up-to-date knowledge of System Network design and management.
Implementation and administration of data and VOIP networks (LAN, WAN, Wi-Fi).
Experience in an enterprise environment.
Previous experience working in a Cyber/Network Security role would be a plus.
Experience with advanced network concepts and technologies: QoS, CoS, VoIP, flow control.

Other Requirements:

Proven ability to organize, prioritize, and manage multiple projects effectively; deal with changing priorities, and to meet deadlines in a rapidly changing, fast-paced environment.
Effective communication and interpersonal skills to present information and ideas clearly and succinctly and to explain various application software and hardware to end users.
Excellent analytical, conceptual thinking, strategic planning, and execution skills to drive organizational chang
Strong team player
Ability to mentor less experienced engineers
Solid problem solver
Ability to quickly learn and apply new tool sets, technology and concepts

Job Title: Team Lead, Planning & Design, Wireline Job ID: 65 Location: Lagos Department: Infrastructure Function: Planning and Design Reporting to: Head, Planning & Design Travel Frequency: N / A

Purpose of the Job

To produce designed documentation that supports the OSP infrastructure deployment.

Expected Key Results

Deliver cost efficient outside plant designs.
Timely delivery of outside plant design
First level support to team members
Resource management
Vendor delivery supervision

Educational Qualifications & Functional Skills

Competent in the use of Computer Aided Design tools – AutoCAD, FreeCAD
Knowledge of design techniques, tools and principle involved in production or precision technical plans, blueprints, drawings, and models.
Programming knowledge and experience or should have a strong predisposition for programming - Python, Java, VisualBasic, etc
Conversant with regulations, rules and conventions as stipulated by National and local Regulatory Authorities – LASIMRA, FCDA, NCC, etc
Hands-on knowledge of GIS applications - QGIS.
Degree in Electrical / Electronic Engineering / Computer Engineering and other related disciplines (Minimum of Second Class Lower/Upper Credit)
Fibre Certifications: CFOT with emphasis on FTTh Technologies would be an added advantage
Competent in working with geospatial information system applications – QGIS, ArcGIS
Competent in the use of spreadsheet applications to perform wide ranging analysis – LibreCalc, Microsoft Excel

Work Experience:

Experienced in supervising third party contractor teams through the planning & design life cycle.
Experience in conducting Demographic Survey and analysis for outside plan coverage.
Experience in Technical Site Survey for fibre Outside Plant deployments.
Knowledge of planning for Central Office & Inside Plant deployment.
Experience in producing Outside Plant and Inside Plant expansion designs and all associated reports as may be required.
Hands-on experience in managing third party Outside Plant design contractor teams.
Spatial appreciation and dimensioning of built environment and use.
Proficiency in use of GIS applications – Google Earth, Open Street Map, Open Street View.
Thorough understanding of fibre cable technologies.
Data acquisition skills using field notes and mobile e-form applications.
Fibre plant maintenance & customer activation
A Team Lead with at least 2 years’ experience in managing sizeable and diverse teams.
Proficient use of fibre testing and handling tools – OTDRs, splicing machines, etc.
Experience in working through the planning and design life cycle with internal teams - conceptualization, plan, surveys, design, design documentation.
Ability to produce and report site survey outcomes.
Ability to translate results of Demographic and Technical Site surveys into planning scenarios.

Other Requirements:

Nimble Learning
Ensures Accountability
Develops Talent
Drives Engagement
Drives Vision & Purpose
Excellent Decision Quality.
Customer Focus
Tech savvy
Action orientation
Drive results
Cultivate Innovation
Ability to optimize work processes
Resilience
Self-Development

Job Title: Core IP Planning and Design Engineer Job ID: 64 Location: Lagos Department: Infrastructure Function: Core IP Planning and Design Reporting to: Head, Core Network and Transmission Travel Frequency: N/A

Purpose of the Job

To be responsible for the ongoing definition of IP/MPLS core network design, services, procedures, and policies and also for the implementation of those designs, services, procedures, and policies.

Expected Key Results:

Network Documentation
Network Monitoring and Capacity planning
POC Management
Network Design
Network Support
Project Implementation Management

Educational Qualifications & Functional Skills

Install, configure, maintain, and support network equipment and network operating systems
A hands on experience with the following is a must: IP Routing, MPLS, QOS, VPN, DMVPN.
Recommend and modify network configuration to improve efficiency and cost effectiveness.
Have functional and working knowledge in disruptive technologies especially in disaggregated solutions.
Knowledge and experience with network security (IPSec Firewalls) is desirable.
Minimum 2.2/Upper Credit, Bachelor's degree in Computer Science, Computer Engineering, or Computer Information Systems or any related field.
CCNA (Cisco Certified Network Associate); CCNP (Cisco Certified Network Professional)
Deep understanding of IP based technologies, protocols such as TCP/ IP, Routing Protocols like OSPF, BGP, RIP, EIGRP, IS- IS , IP-MPLS, Traffic Engineering, QoS.
Hands- on experience on Cisco based Routers, Cisco L2/ L3 Switches, and Network Security platform, etc
Distinctive analytical skills and ability to present and communicate and work with a highly technical team.
Excellent technical acumen and a strong sense of focus. Pay meticulous attention to detail and have proven ability to guide others to deliver outstanding results in a timely manner.
Research and evaluate network/systems, performance capacity, and compatibility with existing systems.

Work Experience:

At least 5 years in telecommunications industry

Other Requirements:

Hardworking and Tenacious.
Performance driven.
Work effectively with own initiative and with minimal supervision and also as a part of a team.
Good interpersonal skills with customers, vendors and members of team.
Must be able to follow through multiple projects to completion with minimal supervision.
Experience with leading inter-departmental negotiations, consensus building to reach common technical solutions.

Job Title: Data Centre Network Engineer Job ID: 66 Location: Lagos Department: Infrastructure Function: Operations Reporting to: Head, Facilities Travel Frequency: N/A

Purpose of the Job

To produce designed documentation that supports the OSP infrastructure deployment.Design, establish, optimize and monitor the Data Centre network infrastructure to achieve an efficient data network with maximum uptime that will allow continuous business operations for both internal and external stakeholders.

Expected Key Results:

Research and analysis of current and future networking technologies and its benefits to the organization in order to maintain competitive advantage.
Ensure operational efficiency of colocation services of the Data Centre
Design and implementation of LAN, WAN and SAN networks of the Data Center according to standards organization best practices and industry directions.
Ensure the Quality of Service of the Data Centre network by continuous monitoring of network services and performance & reporting of network KPI statistics on a weekly basis.
Regular optimization of the Data Centre network by tweaking configuration parameters to ensure optimal and stable infrastructure.

Educational Qualifications & Functional Skills

Adept at conducting tests to identify faults in network systems.
Ability to work with sales managers to ensure smooth work operations.
Knowledge of various forms of Open Source Software will be advantageous.
Demonstrated troubleshooting and problem-solving skills.
Candidate must be able to lift, push and pull up to 20kg.
Candidate must be able to tolerate temperature of below 20° C for extended periods of time.
Can handle multiple projects and tight deadlines.
Bachelor's degree / HND in any of the following: Electronics and Electrical Engineering, Computer Science, Computer Engineering and other related disciplines. (Second Class Lower/Upper Credit at minimum)
Possession of Cisco CCNP certification. Other vendor technology certification (e.g. Juniper, Huawei) will be desirable.
Knowledge of BGP, OSPF, EIGRP, STP, HSRP and other TCP/IP protocols will be beneficial.
Knowledge of Linux administration with experience in any scripting language is desirable.
Ability to meet the customers’ need in line with the business requirements.

Work Experience:

Experience configuring LAN switching infrastructure – VLANs, Trunking, etc.
Experience with configuring routing protocols and creating VPNs on cisco devices.
At least 3 years of working with Cisco, Juniper and Huawei network products.
Minimum of 3 - 5 years of practical experience working in Data Centre network operations and relevant field.
Experience in troubleshooting complex data centre environments.

Other Requirements:

Self Development
Nimble Learner
Interpersonal skills
Self-Starter
Communication and writing skills
Customer Focus
Tech savvy
Action orientation
Drive results
Ability to optimize work processes

How to Apply Interested and qualified candidates should: Click here to apply online Interested and qualified candidates should address their Cover Letters to: The Human Resource Manager, Human Capital Management, ipNX Nigeria. Note: All Pre-service & I.T Internship Cover Letters should state the duration of the internship.

Application Deadline 31st March, 2020.

Port Harcourt and 6 other locations

Port Harcourt, Lekki, Apapa, Victoria Island, Lagos State, Ikeja, Rivers State

Current Job Vacancies at ipNX Nigeria Limited

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