Ongoing Recruitment at Jones Lang LaSalle Incorporated (JLL)

Jones Lang LaSalle Incorporated (JLL) is a leading professional services firm that specializes in real estate and investment management. JLL shapes the future of real estate for a better world by using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world.

We are recruiting to fill the position below:

Job Title: Guest Relations Host

Job ID: REQ174416
Location: Lagos, Nigeria
Job type: Full time

Job Description

• Responsible for external Client / Hospitality services including visitor management, reception, client suite management and hospitality si.e. (FB, dining, etc.)
• Responsible for and manage the Customer Experience services within reception and workplace and how it impacts  all client employees and visitors 
• Proactive communicator with all key influencers within JLL and client 
• Liaising with the team and other key stakeholders. 
• Support the operational Workplace Experience Survey NPS 
• Own your operational space to ensure a fantastic Service Journey for customers within your location 
• Support the look and feel of the welcome area from a housekeeping, cleaning perspective both internally and externally  
• To ensure that customers are given a prompt and efficient service and expectations are consistently exceeded. 
• To regularly monitor customer feedback and produce an appropriate action plan based on the results. 
• To maintain an effective business relationship with the client by understanding their needs and transferring these into the location. 

Requirements / Skills
Sound like you? To apply you need to be / have: 

• Team player, 3 years’ experiencein working within a Front of House or Reception environment ideally gained within a corporate or hotel environment
• You are passionate about people, providing them with great experiences. A natural "people person" with exceptional Customer Service skills
• Has strong relationship building skills to be able to get to know, understand and respond to the needs of our staff and customers
• High attention to detail
• Flexible and proactive
• Ability to react quickly and decisively when faced with a problem or issue
• Able to work off their own initiative and with minimal direction
• Strong team player with a commitment to support their colleagues
• Exceptionally organised and skilled in multi-tasking
• Computer Literate - good understanding and working knowledge of office software.
• Communication - good level written, oral communications skills. An influential communicator, with the ability to deliver clear and concise messages and identify mutually agreeable solutions.
• Proven track record of achievement
• An ability to understand problems, its impact and provide resolutions in a timely manner
• Feel empowered totake actionand resolve issues quickly and thoughtfully
• Excellent time management and organisational skills
• Ability to work under pressure and to tight deadlines.

Interested and qualified candidates should:
Click here to apply

Job Title: Project Manager

Reference Number: REQ174432
Location: Lagos
Employment Type: Full time

Job Description

• We are looking for a Fit-Out Project Manager for our P&DS team.
• This role will be working for blue-chip corporates on commercial offices, luxury retail and leisure / entertainment schemes.

Responsibilities
What this job involves:

• Accountable for day to day delivery of all project management tasks.
• Develop the client brief and Project Execution Plans to suit the specific requirements of the project.
• Undertake full design management and manage design teams in the development of design solutions to meet the client’s expectations and budget.
• Fully manage and handle local government approvals process.
• Administer complex contracts, proactively managing and confirming the compliance of contractors/consultants to the contract terms and conditions.
• Assist with the compilation of tender documents and critically reviewing tender returns, contract negotiations, award of contracts and client reporting.
• Develop project documentation, programs, master budget etc.
• Produce reports to suit relevant stages of the projects.
• Deliver projects within the framework of risk, sustainability and environmental considerations agreed at the business case/client brief stage, while maintaining focus on time, cost and quality.
• Monitor and report on the contractor’s progress against the contract program.
• Manage consultant teams to ensure that the contractor’s design is done in compliance with the contract.
• Manage consultant teams to ensure that the built product is compliant with the contract

Requirements
Sound like you? To apply you need to be / have:

• Degree Qualification is preferred but not essential.
• Extensive experience in managing delivery of fit-out projects in the region.
• Excellent written and verbal skills with a fluent proficiency in English.
• International safety qualification / recognition an advantage but not essential.
• Professional Memberships are an advantage but not essential.

Interested and qualified candidates should:
Click here to apply

Job Title: Community Host

Job Requisition ID: REQ174408
Locations: Lagos, Nigeria
Time type: Full time

Job Description

• Proactive inspection and floor walks
• Raising works orders
• Main point of contact for escalations and feedback
• Raise cleanliness issues such as replenishment of items
• Manage meeting room booking system
• Manage the desk booking system (where applicable)
• Ensure all signage and messages are current and relevant
• Ensure neighborhood/zoning maps are up to date
• Timely reporting on workplace issues
• Assist with Av/VA and other tech enquiries
• Work with new joiners on orientation tours
• Support collection of data
• Communicating with hospitality teams for any external meetings
• Ensure vending areas, social hubs and pantry areas are appropriately stocked with required items
• Ensure centralized supplies are stocked i.e. stationery
• Locker Management and support
• Ensuring all desks are readily available for colleagues each morning
• Support change management activates
• Support health & safety function when required
• Assist and cascade any home working enquiries.

Requirements
Sound like you? To apply you need to be / have:

• You are passionate about people, providing them with great experiences. A natural "people person" with exceptional Customer Service skills
• Has strong relationship building skills to be able to get to know, understand and respond to the needs of our staff and customers
• High attention to detail
• Flexible and proactive
• Ability to react quickly and decisively when faced with a problem or issue
• Team player, 3 years’ experience in working within a Front of House or Reception environment ideally gained within a corporate or hotel environment
• Able to work off their own initiative and with minimal direction
• Strong team player with a commitment to support their colleagues
• Exceptionally organised and skilled in multi-tasking
• Computer Literate – good understanding and working knowledge of office software.
• Communication – good level written, oral communications skills. An influential communicator, with the ability to deliver clear and concise messages and identify mutually agreeable solutions.
• Proven track record of achievement
• An ability to understand problems, its impact and provide resolutions in a timely manner
• Feel empowered to take action and resolve issues quickly and thoughtfully
• Excellent time management and organisational skills
• Ability to work under pressure and to tight deadlines.

Interested and qualified candidates should:
Click here to apply

Job Title: Operational Risk Manager

Job ID: REQ174431
Location: Lagos, Nigeria

Job Description

• As a member of the Risk Management Team, the Risk and Compliance Lead is responsible for deploying, supporting and managing the implementation of the JLL : Client Risk Management strategy, as well as managing overall risk to JLL and the client across the client’s global portfolio for all service lines Goals (but not limited to): Implementation of the account compliance program, including all JLL and Client policies and procedures.
• Development & Implementation of specific compliance programs to align with the global account program · Education and understanding of the program by the regional JLL teams · Develop, document and support a comprehensive understanding of MSA, Local Agreements and establish a clear view of gaps, over-delivery and non-compliance to enable analysis and reporting · Develop, document and support the account Enterprise Risk Assessment programme, manage and maintain risk registers and oversee implementation of risk mitigation initiatives as required.
• Develop, document and support account Incident Escalation Programme to support client BCPs for region and oversee implementation of regular testing and reporting of compliance.
• Implement sampling program and conduct regular sampling activities in region as required · Support account in team liaising with client auditors (external / internal) and JLL auditors (internal / external).
• Resolution of delivery issues or improvements resulting from any findings / investigations with the affected managers/sites.
• Implementation of Risk management program with JLL and Client teams, including JLL IFM, Legal and Risk,.
• Oversight for implementation of Clients Minimum Service Requirements, contract governance, Information and Data Security Risk programs in conjunction with Operations / Sourcing teams · Measure and report status and progress of the program, including regular updates and auditing compliance.
• Promote a positive, proactive and business focused risk and compliance culture within the account, and with the client. Continual monitoring, assessment and reporting of account compliance/risk health with trending positive results, minimization of costly errors .

Essential Duties and Responsibilities
Essential duties and responsibilities include the following but are not limited to as other duties may be assigned below:

• Incident Escalation development and implementation.
• Ensure routine testing and documentation is in place
• Understand Client MSA requirements, acting as the Single Point Of Contact within the region
• Lead development and implementation of monitoring and delivering the compliance process to the MSA, Statutory Requirements and Client Policies and Procedures (technology for this to be defined)within assigned area of responsibility .
• Ensure sampling / auditing at country and site level is completed per the agreed plans
• Monitor account risk and compliance performance utilizing the established account reporting, meetings and discussions, and other applicable information sources (may include development of routine and ad hoc reports on risk related matters)
• Implement and ensure compliance to the Anti-bribery and Anti-Corruption program within area of responsibility
• Meet regularly with the Client and Regional JLL key players assigned to your area of responsibility
• Participate in the resolution of high level risk events, including legal and insurance claims, investigations and reporting
• Report as necessary on changes in standards (internally and externally initiated) and on performance against standards.
• Manage and support special projects across the account as required.
• Liaise with clients/sub-contractors where impacting/affected by risk and compliance issues.
• Ensure Risk and Compliance training is delivered within area of responsibility.

Experience

• At least 5 years management experience within Risk Management, working with corporate clients
• Understanding of facilities management, projects, transactions processes and their systems.
• Practical working knowledge of up-to-date risk management processes. Experience advising senior management at policy level.
• Significant practical experience of problem solving issues in a dynamic/diverse environment.
• Experience investigating incidents, identification of root cause, and reporting objectively.
• Demonstration of effective problem solving
• Change management experience
• Ability to develop effective and easy to use processes.

Interested and qualified candidates should:
Click here to apply

Job Title: Cluster Lead, West Africa

Job ID: REQ172784
Location: Lagos, Nigeria

Job Description

• Having an operational awareness and understanding of the JLL delivery and customer needs in each of the client facilities supported by JLL Integrated Facilities Management.
• Providing a resilient organization across all facilities to ensure that the overall JLL delivery is maintained on site.
• Supporting the JLL Account Director to drive EMEA wide initiatives in terms of Engineering Service Delivery, Compliance Management, Asset Management, Energy and Sustainability, Client First Interface and delivery of the Annual Account Plan.
• Supporting the delivery of FM operations across the portfolio in terms of contract delivery, health and safety, engineering services, legislative compliance, contractor management, promoting sustainability, adding value and driving innovation.
• Promoting high level of satisfaction among client users and reinforcing prompt response and customer service focused delivery.
• Demonstrating leadership, giving direction and mentoring the JLL teams across the portfolio to promote engagement, customer service excellence and aligned delivery across all service lines.
• Providing support to JLL FM’s with Building Management Systems, PPM Schedules, Task System, EHS and Quality Compliance.
• Ensuring statutory and local regulatory compliance relating to all aspects of service delivery at all facilities.
• Acting as go-to person in relation to coordination of all facilities, project and crisis management activities ensuring timely solutions and identification and removal of potential roadblocks
• Ensure all contractual deliverables are actioned within agreed timeframes/KPI/SLA’s.
• The ability to understand and offer guidance to FM’s in terms of managing local vendors.
• Supporting JLL and client Health & Safety goals across all facilities working closely with HSW Managers to keep all documents up to date and relevant.
• Communicating in an open, honest, transparent manner at all times with the ability to tailor the message to specific audience and their needs.

You Need To Be / Have

• Strong FM Background with a proven ability to understand and interrogate hard service / soft service delivery.
• Proven track record of supporting and leading site based teams across multiple service lines.
• Ability to work without supervision with the ability to drive positive impacts.
• Must be prepared to travel  in order to support region wide delivery.
• Demonstrate successful contract management and team management.
• Proven ability to build and maintain strong vendor relationships.
• Experience in financial management and identifying cost savings/avoidance ​
• Advanced Microsoft Office experience required. ​
• Excellent written and oral communication skills, including presentation and negotiation skills.
• Ability to manage multiple projects and priorities.
• Ability to network at all levels within the organization.
• Flexibility and adaptability to changing business requirements is a perquisite for this role.
• Ability to display initiative, confidence and professionalism in all dealings.
• Graduate level qualification or equivalent, preferably in Property, Facilities, Operations or Engineering.
• Experience within a customer facing environment within technical FM services ​
• Health & Safety qualification equivalent to IOSH/NEBOSH.
• Experience working in a financial or professional services industry would be beneficial.
• Must be able to demonstrate flexibility in relation to type of works carried out and availability.
• Must be able to speak local language and English.

Interested and qualified candidates should:
Click here to apply

Job Title: Finance Administrator

Job ID: REQ174436
Location: Lagos, Nigeria

Role Purpose

• The person in this role will be responsible for the execution of purchase to pay and invoicing processes to ensure the accurate tracking and control over the Facilities and Real Estate (F&RE) expenditures.

What this Job Involves

• Managing the invoicing process and ensuring all revenues are correctly reported on a monthly basis.
• Preparation of invoices and supporting documentation to Clients.
• Responsible for the smooth running of the Procurement to Pay Process.
• Regular review of the GL and AP ledgers, and alerting the corporate accountant to issues as they arise.
• Supporting the client side teams with any queries/information requests.
• Working with the Operations & Corporate teams to ensure monthly results are reported accurately and to timetable.
• Ensure that the bank accounts are sufficiently funded and reconciled.
• Ensure that all payroll and expense payments are made on time.
• All other tasks/ duties as required.

You Need To Be / Have
Sound like you? To apply you need to be / have:

• Bachelor's / M.A. Degree in Real Estate or Finance or Economics.
• 2+ years of work experience.
• Intermediate / Advanced Microsoft Office Skills including Excel Pivot Tables
• Strong interpersonal skills.
• Strong organisational skills.
• Experience of using a variety of accounting packages and reporting tools (JDE - E1, AGRESSO, Hyperion and Orbit experience would be an advantage but not essential).
• Analytical ability.
• Clear communications (written and oral).
• Experience of working with International entities.

Interested and qualified candidates should:
Click here to apply

Job Title: Workplace Lead

Job ID: REQ174437
Location: Lagos, Nigeria
Job Type: Full-time

Job Description

• Working closely and taking direction from relevant Client FM Leads take ownership and be responsible for delivering operational facilities related client KPIs as identified in the PMA (Property Management Agreement) and/or any other client agreed initiatives.
• To assist in the delivery of ‘Instinct’ (customer experience) operational initiatives across your portfolio in close liaison with our service partners.
• To regularly liaise with occupiers and be the principal point of contact for advice and guidance in connection with the day-to-day physical operation of the building.
• Report to Surveyors in accordance with an agreed procedure, ensuring the Regional Facilities Manager (RFM) is kept informed on matters relating to standards of facilities management.
• To deliver the financial management of the property through the preparation of service charge budgets, the monitoring of agreed budgets to pre-defined cash limits, quarterly variance reporting and service charge reconciliation to agreed accounting practices. Also, to administer non-recoverable budgets.
• To understand the principal terms of occupier’s leases as they affect the facilities management of the property and the Client’s obligations to provide services including clarity on the extent of the common areas.
• In conjunction with the RFM, ensure that the procurement of all supplies and services at the property is undertaken in accordance with the JLLs PAM procurement program to ensure the highest standards for the best price. This will include the use of accredited Contractors only, usually on the basis of framework agreements, and JLLs purchase ordering systems.
• Monitor contractor performance against agreed standards. Review service contracts as appropriate.
• Establish and maintain high-quality health and safety arrangements, in accordance with best practice guidelines from central support under the JLLs risk management programme and the RFM.
• To ensure all risks identified in the independent Risk Assessment are properly addressed and to review risks as part of JLLs audit process and Site Compliance inspections.
• To work with other aspects of JLLs ‘Socially Responsible Management’ programme in relation to environmental & sustainability policies; to include water hygiene and asbestos monitoring etc.
• To ensure reactive maintenance and day-to-day service requirements are undertaken in a timely and cost-effective manner.
• Assist and liaise with building surveyors/architects/consultants on major works.
• With the Surveyors, identify and arrange minor planned works.
• Prepare site regulations and issue permits to work for all contractor activities on site.
• Establish a regular inspection programme for each site in accordance with site insurance 
• Sound like you? To apply you need to be/have: 

Qualifications 

• Bachelor's Degree in Facility Management or equivalent.

Experience:

• Minimum of 5 years of experience in a (Facilities related) Management position in a high demanding and international customer environment. 
• Proven track record of Human Experience improvement and engagement. 

Skills:

• Command Skills – for coordinating all additional efforts; 
• Customer Focus – for best Workplace Experience for users; 
• Negotiating skills – for negotiating with business and suppliers for the best solution; 
• Priority Setting – Set right priority also in cooperation with your manager; 
• Problem Solving; 
• Drive for Results; 
• Human Experience – Ability to proactively manage the day to day business with great Human experience as an outcome of the understanding of the client needs. 

Competencies:

• Patience 
• Up to date on the latest developments in the FM industry 
• Helpful 
• Empathic 
• A desire to learn 
• Strong team player.

Interested and qualified candidates should:
Click here to apply

Job Title: HSW Lead

Job ID: REQ174418
Location: Lagos, Nigeria

Job Description
Performance:

• Implement JLL CS HSSE strategic objectives and bring them to life for the account, ensuring effective operational relevance.
• Manage and reduce operational risks across the account by providing guidance and advice on health and safety risk management at all levels.
• Provide technical advice on relevant HSSE issues and communicate notifications of changes in legislation that will impact service delivery and/or client occupancy.
• Ensure a continued working knowledge of relevant current legislation
• Identify improvement opportunities and support the account team in identifying practical cost-effective solutions and controls for HSSE risks.
• Ensure building related risk assessments are in place in line with legal requirements and Client Risk Control Standards
• Manage account for incident and accident investigations
• Organize, implement, and maintain an effective account HSSE communication plan.

 Standards:

• Oversee the implementation and maintenance of JLL Global HSSE operational controls, (i.e., process, standards, procedures, and guidelines) ensuring compliance with HSSE obligations and JLL’s HSE aspirations
• Identify and align JLL HSSE practices to SCB HSSE standards and requirements
• Drive the development of best practice HSE training programs and resources.
• Implement HSE strategy and operating protocols for the safety performance of JLL’s contractors and supply chain vendors.
• Oversee the successful delivery of HSSE regulatory responsibilities and best practices globally to secure regulatory compliance, including management of change related to new and revised legislation.
• Oversee the successful management of assurance for the HSSE program, while supporting growth strategies related to Client, JLL and/or national and industry standards.

Experience

• A minimum 10 years HSSE management experience within Operational Management systems and working with corporate clients.
• Managing HSSE for multiple sites across multiple countries with a strong understanding of the HSE regulatory environment in major markets;
• Appropriate recognized Professional HSSE qualifications and memberships
• Management system development, implementation and auditing experience;
• Experience of implementing HSE technology platforms and data management tools across multiple countries & regions.
• Experience of managing a, multi-cultural team of HSSE professionals.
• Practical working knowledge of up-to-date tools and techniques within a real estate environment and management of risk across a complex multi-site property portfolio.
• Significant practical experience of problem solving HSSE issues in a dynamic/diverse environment and implementation of risk control systems and processes.
• An agile approach to leadership and stakeholder management – able to operate effectively in a matrix structure.
• A strong orientation to goals and measurable results.
• Excellent communication skills to appropriately coach and educate at all levels of the account.

Other Personal Characteristics:

• Positive, proactive, energetic approach to safety management.
• Evidence of strong interpersonal skills in order to establish credibility with colleagues and senior management and to foster effective working relations with a wide range of senior internal, client and external contacts.
• Influencing / negotiation skills with the ability to adopt different styles depending on the circumstances.
• Knowledge and understanding of Internationally recognized HSSE Management systems.
• Identify measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
• Strong cultural awareness: unwavering ethical standards; drives excellence and innately collaborative. Understands how to be effective operating across geographies and cultures.

Interested and qualified candidates should:
Click here to apply

Remunerations
What You Can Expect from us:

• We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
• Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.