Operations Manager at Teal Harmony Limited

⏲ Apr 6, 2024, 7:29 AM
⋕ View all Administrative & Office Operations jobs

Teal Harmony Limited is an interior design and renovation firm with a principal focus of providing cutting-edge design solutions for private, business and commercial projects.

We have grown over the years, providing services in Interior design, Interior Architecture, Consultation, Project Management, Furniture Production and Retail experience earning our place as an innovative, forward-thinking interior design firm in Nigeria, our vision is to be globally recognized for creating aspirational spaces that honour client's desire through the experience and expressions of a diversified team.

We are recruiting to fill the position below:

Job Title: Operations Manager

Location: Victoria Island, Lagos
Employment Type: Full-time

Responsibilities

Oversee day-to-day operational activities for optimal performance
Coordinate with internal teams and external stakeholders and track progress
Ensure compliance with company policy for all departments
Feed future corporate policy trends back to management
Develop a strong positive customer relationship and help drive brand advocacy
Expedite the resolution of Clients complaints to maximize satisfaction and provide customer support for company products and services
Identifying areas for improvement and develop/ implement operational policies and procedures
Ensuring quality control and timely delivery of projects and other deliverables
Perform regular project audits to identify and correct design discrepancies with the Project and design team in order to ensure timely delivery of projects
Listen to Clients feedback or complaints and interact effectively to increase patronage/Client satisfaction

Qualification and Skills / Abilities

4-5 years of relevant experience working in an Interior Design, Architectural or Construction firm
Knowledge of interior design and construction industry would be a plus
Attention to detail and quality-oriented mindset
Ability to work effectively in a team environment
Strong organizational and leadership skills
Excellent problem-solving and decision-making abilities
HND/ Bachelor’s Degree in any field.
Ability to manage multiple projects and meet tight deadlines
Proficient in project management software and tools to track projects and deliverables
Excellent communication and interpersonal skills
Entrepreneurial and Commercial acumen with the ability to identify revenue opportunities