Payroll Customer Service Assistant at Flour Mills of Nigeria Plc

Flour Mills of Nigeria Plc has been a part of the lives of Nigerians at home and abroad. Our global vision is to be a leading foods company in Africa providing high quality and affordable products in the most convenient ways to consumers through world class brands like Golden Penny Flour, Golden Penny Semovita, Goldenvita, Golden Pasta and Golden Noodles. The Company's flagship brand, Golden Penny, remains one of the best known and the preferred brands amongst bakers, confectioneries and consumers in Nigeria.

We are recruiting to fill the position below:

Job Title: Payroll Customer Service Assistant

Location: Nigeria

Job Summary

• To provide customer service support for employees and the payroll team, focusing on addressing payroll complaints, resolutions and feedback to employees and reporting on related inquiries.

Responsibilities

• Answering employee inquiries related to payroll, explaining proceses, resolving issues, and ensuring a positive employee experience. 
• Maintaining accurate employee records, updating information like salary changes, benefits, and tax withholdings
• Ensuring adherence to relevant labor laws, tax regulations, and company policies.
• Collecting and verifying employee timesheets, entering data into the payroll system, calculating wages and deductions.

Requirements

• Minimum of OND in Accounting, Business Administration, Human Resources, or a related field preferred.
• Minimum of 1–2 years of relevant experience in payroll processing, HR administration, or customer service, preferably in a corporate environment.

The Person Must:

• Have a good verbal and written communication skills.
• Have good interpersonal skills and stakeholder management understanding
• Be able to work collaboratively with HR, Finance, and other departments to ensure smooth off boarding.
• Show good problem-solving and process improvement skills for identifying inefficiencies and suggesting better approaches.
• Possess excellent numerical and analytical skills to ensure accurate calculations of final settlements.
• Have proficiency in payroll systems, HRIS, and Microsoft Excel (or other data management tools).

How to Apply
Interested and qualified candidates should:
Click here to apply