Recruitment at 9mobile Nigeria

9mobile is a Nigerian private limited liability company. EMTS acquired a Unified Access Service License from the Nigerian Communications Commission in 2007. The License enables EMTS provide Fixed Telephony (wired or wireless), Digital Mobile Services, International Gateway Services and National/Regional Long Distance Services in addition to spectrum assignments in the 900 and 1800 MHz bands.

We are recruiting to fill the positions below:

Job Title: Senior Engineer, Transmission Planning & Optimisation

Location: Abuja, NG

Job Summary

• Plans, designs and optimizes all access transmission links for sites, enterprise rollout and lastmile deployments for the entire 9 Mobile Network

Principal Functions

• Responsible for the planning and design of microwave links to support 9 Mobile site, enterprise rollout and lastmile deployments in the northern region of Nigeria.
• Responsible for all transmission link budgets and transmission designs for site rollout activities.
• Responsible for network resilience plans and designs in the northern region of Nigeria.
• Responsible for the design of transmission links for site connectivity and ensure limited sites dependencies on hub and major hub sites.
• Responsible for the design and planning of microwave last-mile links to support POI and MGW Connections.
• Responsible for the design and planning of all upgrades with reference to Iub cases and BTS sites optimization.
• Responsible and supervises all desktop surveys for all enterprise clients and validates backhaul connectivities.
• Responsible for planning and designing transmission links to support UMTS, LTE and 5G.
• Responsible for frequency planning for microwave transmission networks.
• Responsible for the development and maintenance of a structured growth plan for future traffic

Planning:

• Responsible for the development and planning of effective microwave transmission network protection methods.
• Coordinate and compile agreed periodic activity and performance reports for the attention of the Head, Transmission.
• Supervises the approval of all network drawings, TSS reports and review of all low-level design documents in R3.
• Supervises the conducting line of sight(LOS) survey for transmission links in region 3.
• Supervises the generation of work order to technical project delivery (TPD), Network Rollout and Transmission Operation(TXOP).
• Keeps abreast of global and local best practice as it relates to transmission planning and design.
• Maintains in-depth knowledge and databases of existing access transmission infrastructures in EMTS.
• Perform any other duties assigned by the Manager.

Educational Requirements

• First degree or equivalent in Electrical and Electronics Engineering  
• Three (3) years relevant work experience.

Experience, Skills & Competencies
Knowledge:

• Telecommunications & Mobile Network Standards & Specifications
• Access Microwave Transmission Technologies

Skills:

• Analytical Problem Solving
• Microwave transport network expertise.

Behavior:

• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Teamwork
• Customer Focus

Interested and qualified candidates should:
Click here to apply

Job Title: Senior Engineer, VAS

Location: Abuja, NG

Job Summary

• Operate and maintain VAS platforms/ systems to ensure constant (24 hours) availability and stability.
• Technical support operations and projects for the deployment and delivery of VAS products and services.

Principal Functions

• Put in place strategies to ensure 99.99% network and service availability of VAS nodes
• Work closely with vendors in the testing, implementation and maintenance of services as required by the business (Commercial and Marketing requirements)
• Perform a comprehensive analysis of faults/failures on VAS nodes to determine the root cause and conduct corrective action for permanent resolution in a timely manner
• Analyse daily generated alarms and error logs, report, trends and implement a proactive measure
• Work closely with other stakeholders (products development, customer care and Network Planning)to deliver quality value-added services.
• Develop and apply high level of skills, knowledge and standards to stay current with business and industry trends.
• Apply proactive approach towards performance management, and suggest corrective measures to arrest any shortfalls
• Perform acceptance tests on newly implemented VAS platforms to validate features, capacity and functions
• Have a full understanding of VAS protocols including SMPP, USSDI&II, SIP, XML, Diameter, HTTP(S), SS7, SIGTRAN, Web services, IP and others (SNMP, ICMP, etc)
• Perform other assigned duties as delegated by Manager PS & CS VAS    

Educational Requirements

• First degree or equivalent in Engineering or Science
• Four (4) to Six (6) years post NYSC work experience

Experience, Skills & Competencies:

• Expert knowledge of Network Availability and Capacity Management
• Good understanding of technology evolution (Cloud Computing, Software-Defined Networking (SDN), network functions virtualization (NFV), IoT, M2M, AI etc.)
• Good understanding of Online and Offline billing
• Good understanding of Software life cycle
• Basic  knowledge of IP Technologies
• Expert knowledge of Database Management System (RDBMS and NoSQL)
• Good knowledge of data visualization
• Expert knowledge of Linux/UNIX operating system
• Good knowledge of VAS service flow
• Basic Programming knowledge (PHP, PL/SQL, Python, Shell Scripting etc.)

Skills:

• Great teamwork and collaborative spirit
• A self-starter with high attention to detail
• Ability to engage and drive others to deliver targets
• Proven ability to make an impact both internally and externally
• Delegation/Supervisory
• Problem Solving and analytical mind

Behaviour:

• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Teamwork
• Customer Focus

Interested and qualified candidates should:
Click here to apply

Job Title: Specialist, Security Operations

Location: Abuja, NG

Job Summary

• Assist to coordinate the provision of efficient and effective security services support to safeguard EMTS's assets and personnel.

Principal Functions
Operational:

• Update security policies and procedures on a regular basis in line with environmental realities and innovation.
• Assist to facilitate training of security guards on security policies and procedures.
• Participate in periodic site visits to assess/verify adequate security officers/guards at various office locations.
• Monitor Service level Agreement (SLA)with security service providers.
• Act as a key interface between EMTS and security service provider officers.
• Monitor activities of security officers at office location and sites ensuring optimal service delivery and compliance with stated policies and procedures.
• Assist to ensure that incidents and crisis are proactively and promptly identified, managed and mitigated effectively.
• Monitor the resolution of security-related issues and matters across the organisation and follow up with relevant personnel to ensure timely resolution.
• Assist with the development of a security-conscious culture among the workforce by organising relevant security programs.
• Attend team/divisional/departmental meetings as required.
• Prepare/compile agreed intelligence/incidence reports for the attention of the Manager, Central Operations/Intelligence.
• Perform any other duties as assigned by the Manager, Central Operations/Intelligence.

Educational Requirements

• First degree or it's equivalent in a relevant discipline.

Experience, Skills & Competencies:

• Three (3) to five (5) years relevant work experience.

Interested and qualified candidates should:
Click here to apply

Job Title: Manager, Electronic and Alternate Channels

Location: Lagos, NG

Job Summary

• This role will have overall responsibility for the Strategy Conceptualization, Development &Implementation for aggressive growth of new & non-traditional sales channels as well as ensure achievement of Electronic [Virtual] Airtime Sales Goals.
• The Manager Electronic& Alternate Channels  will work closely with Commercial Leadership as well as Functional Teams from Marketing, Digital Media, VAS Development and Product Development & Quality Assurance teams to develop and execute an aligned Go-To-Market (GTM) strategy aimed at growing Sales Revenues through partnerships/channel transactions.

Principal Functions

• Development of new and non-traditional Sales Channels and driving the DAC Initiative for 9mobile
• Manage existing Electronic & Alternate Channels [TKAs, VADs & LCC] for optimum output to achieve sales goals and objectives
• Drive aggressive growth of Virtual Airtime Sales to ensure achievement of set goals and objectives
• Develop and Implement Incentive/Commission Schemes for Electronic & Alternate Channel Partners aimed at Channel & Revenue growth
• Continually assess marketplace and define target reseller partners; recruit and sign Strategic Resellers
• Development of solutions [products and services] that meets business goals based on Customer/Partner requirements
• Build team that provides day-to-day support for Channel Partners to help them sell and support 9mobile services
• Oversee the planning, prioritization and assignment of targets and tasks to the entire Electronic & Alternate Channels unit
• Ensure there is adequate Systems Support from EVC for e-Top Up to enable all Electronic Partners round-the-clock availability and quick to innovate
• Oversee prompt and efficient resolution of requests, complaints and other issues relating to sales operations escalated from the Regional Sales offices and other sales channels.
• Provide leadership and guidance to team members and manage subordinates' performance towards the achievement of overall team objectives
• Carry out other activities as assigned by the Head, Channel Strategy & Performance

Educational Requirements

• Bachelor's degree in related field is required

Experience, Skills & Competencies:

• 6 to 10 years combined Sales, Channel Management and Support experience [preferably in the Telecoms Industry]
• High level of knowledge and experience within the telecom industry
• Experience with relevant systems/tools[CRM, Inventory Mgt., SFA]
• Ability to successfully navigate and influence strong personalities within a complex business landscape
• Excellent executive level presentation skills
• Excellent communication skills (verbal and written).
• A strong track record of building and maintaining executive channel relationships
• Ability to create and execute successful channel & support strategies that will support/sustain growth
• Analytical Skills: Able to analyse complex data and translate findings in to executable strategy to achieve desired results
• Interpersonal Skills: Able to form bonds with people and communicate effectively with all levels[Entry to C-Level] and get required buy-in for initiatives and plans.
• Leadership Skills: Able lead a team of diverse backgrounds/skills [commercial, financial and technical] with necessary drive required to achieve set goals and objectives. Perceived as a mentor

Interested and qualified candidates should:
Click here to apply

Job Title: Engineer, Fixed Transmission

Job: IRC3881
Location: Abuja

Job Summary

• Provide necessary support towards the proper integration of new backbone, access and leased transmission links including copper, microwave and OFC media.

Principal Functions

• Liaise with the regional field support engineers to resolve prolonged and repetitive transmission faults.
• Assist in the implementation of preventive, corrective and configuration orders/change request work order inline with the work order/change request process
• Escalate inter-MSC, MSC-BSC, BSC-BSC and interconnect transmission links faults; follow up with vendors and third party service providers to ensure these faults are resolved within defined SLA
• Ensure transmission operation work undertaken by vendors/service providers meet EMTS specifications and ensure adherence to SLAs with vendors (Interconnect Partners, Transmission link providers)
• Assist in managing the performance and availability of backbone and access transmission service systems/service deployed -radio/microwave/OFC as well as interconnect links
• Keep and maintain comprehensive sets of records for all transmission links
• Ensure all security and network integrity documentation is completed and adhered to
• Prepare and compile report on the transmission of leased, backbone and access transmission links in light of the SLAs
• Assist in conducting routine performance checks on the transmission links via the NMS systems to ensure the desired QoS and customer experience
• Perform any other duties as assigned by the Manager, Fixed Transmission HLS.

Educational Requirements

• First degree or equivalent in Electrical Engineering  
• Two (2) years post NYSC work experience

Experience, Skills & Competencies
Knowledge:

• Service Continuity Management, Monitoring and Control
• Telecommunications & Mobile Network Standards & Specifications

Skills:

• Problem Solving
• Personal Effectiveness

Behavior:

• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Teamwork
• Customer Focus

Interested and qualified candidates should:
Click here to apply

Job Title: Engineer, BSS

Job: IRC3867
Location: Jos, Plateau

Job Summary

• Coordinate all assigned BSS site construction activities in the region end to end from start up to commissioning and handover.
• Coordinate TX and enterprise link work order implementation.
• Supervision of Optic Fiber installations and related activities.

Principal Functions

• Carry out technical site survey of new and existing BSS sites in line with Network deployment processes.
• Conduct all step by step acceptance testing of BSS site activities.
• Ensure all Health and Safety requirements are adhered to by contractors/vendors on all BSS sites.
• Supervise installation teams in conducting feeder and antenna line verification test (VSWR, DTF).
• Supervise the hand over of RAN sites built to EMTS specifications to Network Operations Team
• Ensure end-to-end deployment process of target BSS sites.
• Deliver continuous progress report activities of all assigned network site rollout tasks to the line manager.
• Ensure all construction Hold points are approved before casting and tower acceptance.
• Supervise site relocation and consolidation projects with assigned vendors and Colo providers
• Supervise fibre verification exercise with maintenance vendors, and new deployment were required.
• Prepare CURF for new Colo site or upgrade.
• Confirm passive infrastructure up grade and installation readiness.
• Supervise transmission links decommissioning and relocation as stipulated in the work order.
• Quality inspection of field installations on BTS, MW, Routers, OSN, Optical Fiber, Civil and M&E works in line with established quality control procedures; and reporting same to the office.
• Reporting of site activities at specified intervals- daily, weekly, monthly or ad-hoc.
• Ensure the implementation of environmental impact assessment in the project.
• In-house site deployment activities.
• Deployment of Enterprise Network infrastructure and services.
• Perform other duties as assigned by the line Manager.
• Extensive travels.

Educational Requirements

• First degree or equivalent in Electrical, Civil, Mechanical or relevant Engineering discipline.

Experience, Skills & Competencies:

• Two (2) years post NYSC experience.

Knowledge:

• Business Application Knowledge
• Engineering Installation.

Skills:

• Personal Effectiveness
• Teaming
• Problem Solving.

Behavior:

• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Teamwork
• Customer Focus.

Interested and qualified candidates should:
Click here to apply

Job Title: Engineer, BSS

Job: IRC3866
Location: Benin, Edo

Job Summary

• Coordinate all assigned BSS site construction activities in the region end to end from start up to commissioning and handover.
• Coordinate TX and enterprise link work order implementation.
• Supervision of Optic Fiber installations and related activities.

Principal Functions

• Carry out technical site survey of new and existing BSS sites in line with Network deployment processes.
• Conduct all step by step acceptance testing of BSS site activities.
• Ensure all Health and Safety requirements are adhered to by contractors/vendors on all BSS sites.
• Supervise installation teams in conducting feeder and antenna line verification test (VSWR, DTF).
• Supervise the hand over of RAN sites built to EMTS specifications to Network Operations Team
• Ensure end-to-end deployment process of target BSS sites.
• Deliver continuous progress report activities of all assigned network site rollout tasks to the line manager.
• Ensure all construction Hold points are approved before casting and tower acceptance.
• Supervise site relocation and consolidation projects with assigned vendors and Colo providers
• Supervise fibre verification exercise with maintenance vendors, and new deployment were required.
• Prepare CURF for new Colo site or upgrade.
• Confirm passive infrastructure up gradeand installation readiness.
• Supervise transmission links decommissioning and relocation as stipulated in the work order.
• Quality inspection of field installations on BTS, MW, Routers, OSN, Optical Fiber, Civil and M&E works in line with established quality control procedures; and reporting same to the office.
• Reporting of site activities at specified intervals- daily, weekly, monthly or ad-hoc.
• Ensure the implementation of environmental impact assessment in the project.
• In-house site deployment activities.
• Deployment of Enterprise Network infrastructure and services.
• Perform other duties as assigned by the line Manager.
• Extensive travels.

Educational Requirements

• First degree or equivalent in Electrical, Civil, Mechanical or relevant Engineering discipline.

Experience, Skills & Competencies:

• Two (2) years post NYSC experience.

Knowledge:

• Business Application Knowledge
• Engineering Installation.

Skills:

• Personal Effectiveness
• Teaming
• Problem Solving.

Behavior:

• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Teamwork
• Customer Focus.

Interested and qualified candidates should:
Click here to apply

Job Title: Engineer, BSS

Job: IRC3864
Location: Abuja

Job Summary

• Coordinate all assigned BSS site construction activities in the region end to end from start up to commissioning and handover.
• Coordinate TX and enterprise link work order implementation.
• Supervision of Optic Fiber installations and related activities.

Principal Functions

• Carry out technical site survey of new and existing BSS sites in line with Network deployment processes.
• Conduct all step by step acceptance testing of BSS site activities.
• Ensure all Health and Safety requirements are adhered to by contractors/vendors on all BSS sites.
• Supervise installation teams in conducting feeder and antenna line verification test (VSWR, DTF).
• Supervise the hand over of RAN sites built to EMTS specifications to Network Operations Team
• Ensure end-to-end deployment process of target BSS sites.
• Deliver continuous progress report activities of all assigned network site rollout tasks to the line manager.
• Ensure all construction Hold points are approved before casting and tower acceptance.
• Supervise site relocation and consolidation projects with assigned vendors and Colo providers
• Supervise fibre verification exercise with maintenance vendors, and new deployment were required.
• Prepare CURF for new Colo site or upgrade.
• Confirm passive infrastructure up grade and installation readiness.
• Supervise transmission links decommissioning and relocation as stipulated in the work order.
• Quality inspection of field installations on BTS, MW, Routers, OSN, Optical Fiber, Civil and M&E works in line with established quality control procedures; and reporting same to the office.
• Reporting of site activities at specified intervals- daily, weekly, monthly or ad-hoc.
• Ensure the implementation of environmental impact assessment in the project.
• In-house site deployment activities.
• Deployment of Enterprise Network infrastructure and services.
• Perform other duties as assigned by the line Manager.
• Extensive travels.

Educational Requirements

•  First degree or equivalent in Electrical, Civil, Mechanical or relevant Engineering discipline.

Experience, Skills & Competencies        

• Two (2) years post NYSC experience.

Knowledge:

• Business Application Knowledge
• Engineering Installation.

Skills:

• Personal Effectiveness
• Teaming
• Problem Solving.

Behavior:

• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Teamwork
• Customer Focus.

Interested and qualified candidates should:
Click here to apply

Job Title: Manager, Regional Sales

Job: IRC3852
Location: Lagos

Job Summary

• Implement the regional sales strategy and ensure achievement of targets and service levels.

Principal Functions
Tactical:

• Monitor and analyse key trends in the Sales segment and identify potential market opportunities.
• Assist in continuously reviewing the unit's activities, make recommendations for improvement and implement approved initiatives to ensure enhanced performance of the unit.
• Assist in identifying required resources,personnel and funding to achieve the unit's strategy.
• Establish and maintain relationships with key internal and external stakeholders.
• Leverage relationship within the industry to generate and expand business opportunities for EMTS.

Operational:

• Oversee all daily sales and service activities.
• Develop commission and bonus models and present suggestions to the Head, Channel Strategy & performance.
• Maintain up to date knowledge of EMTS products and solutions and interpret customer needs to facilitate new value propositions tailored to meet the specific needs.
• Document and discuss sector specific value propositions to the Head, Regional Sales for review
• Identify and manage key accounts within the sale segment
• Propose/initiate specific sales campaigns  aligned with business standards and guidelines
• Identify and implement specific action plans to enable timely realization of sales plans.
• Assist in implementing the unit's work programs and plans in line with agreed upon procedures and guidelines.
• Assist in planning and managing the human and material resources of the unit to optimize performance, morale and enhance productivity.
• Provide leadership and guidance to team members and manage subordinates' performance towards the achievement of overall team objectives.
• Prepare/compile agreed periodic activity and performance reports for the attention of the Head, Regional Sales
• Perform any other duties as assigned by the Head, Regional Sales

Educational Requirements

• First degree or equivalent in a relevant discipline.
• Postgraduate/ professional qualification in a related field will be an added advantage

Experience, Skills & Competencies:

• Six (6) to eight (8) years work experience, with at least three (3) years in a supervisory role as an advantage.

Interested and qualified candidates should:
Click here to apply

Job Title: Manager, Solution Architecture (IT)
Location: Lagos, Nigeria

Job Summary        

• Lead and coordinate the planning, analysis and design of multi-domain Information Technology solutions to engender a world class and extensible architecture providing platforms for sustainable business capabilities in a fast-paced telecommunications environment.
• Responsible for identifying the strategic imperatives for IT and the translation of business requirements into set of technical specifications for the selection, design and implementation of fit for purpose IT Solutions.

Principal Functions        
Strategic & Tactical:

• Coordinate the process for translating business requirement into technical specifications and ensuring alignment.
• Coordinate the development and maintenance of the roadmap of IT initiatives to deliver the target architecture for the realization of extant business visions and strategies.

Operational:

• Guide technology decisions, ensuring alignment with business objectives and established architecture principles & standards.
• Support the establishment and enforcement of architecture principles and standards through the platform of the Architecture Review Board and other architecture governance processes.   Coordinate the activities of the Architecture Review Board.
• Review and recommend approval for IT solution design proposals as prerequisite for solution build and implementation.  Validate compliance to architecture principles at key development checkpoints for solutions in development on the one hand and changes to those in production on the other
• Responsible for business process optimization and integration, covering enterprise application integration and enterprise data integration (EAI & EDI) within both internal and external contexts
• Enable enterprise agility i.e. facilitate quick response to market dynamics and adoption of new Develop and maintain a roadmap of IT initiatives to deliver the target architecture for the realization of extant business visions and strategies.
• Ensure all technical documents related to a project is compiled in accordance with IT Architectural Policy and best practices.
• Support the technology planning team is the definition of processes and frameworks for managing capacity-infrastructure and application licenses.
• Support the technology planning team in the production of capacity plans to proactively meet the demand on the IT organization to ensure that the business is adequately positioned to respond to internal / external demand in a consistently efficient and effective manner.
• Provide technical leadership for the implementation and integration of assigned IT projects
• Responsible for the design of fit-for-purpose solutions to solve business problems by facilitating design workshops with key stakeholders with strong emphasis on business value, risk and on time to value
• Own assigned project technical deliverable and ensure delivery to acceptable quality standard
• Facilitate and oversee the definition and testing of interfaces for systems integration within assigned project

Educational Requirements        

• First degree or equivalent in Electrical / Electronic Engineering, Computer Science / Engineering or other numerate science.
• Minimum 6 years post National Service work experience, with at least 4 years' experience as a Solution Integrator or Architect.
• Postgraduate / professional qualifications in related fields will be an added advantage.
• Knowledge of Architecture methodologies, standards, frameworks and tools (TOGAF, ZACHMAN, UML, etc)
• Experienced in working with diverse teams of 5 or more people in dynamic and rapidly changing environments.
• Experience in multiple, diverse technology environments and domains including technical infrastructure, application development/management, middleware, database management, and operations.
• Understanding of telecommunication business and technology model / architecture.
• Understanding and experience across the solution implementation lifecycle.
• Experience in planning, building and running telecom BSS / OSS and related platforms are an added advantage.
• Very good conceptual and analytical thinking
• Excellent Verbal, Interpersonal, presentation and communication skills

Interested and qualified candidates should:
Click here to apply

Job Title: Specialist, Demand & Business Relationship Management

Job Ref.:: IRC3885
Location: Abuja

Job Summary

• Provide support on all operational core network equipment and facilitate PAT of newly integrated network elements.
• Perform core network maintenance activities on the network, node integration, network audit and network performance improvement.

Principal Functions        

• Perform operation and maintenance on core network elements to achieve network availability
• Facilitate the integrate of new core network nodes
• Provide support for the implementation of an effective operational and maintenance framework for core network
• Supervise change request implementations, fault escalations/resolution and ensure TTs are accurately closed within MTTR by core EOT team
• Participate in acceptance of new core network nodes
• Ensure effective supervision of vendor performance and other related activities (telecommunications equipment monitoring)
• Ensure effective implementation and maintenance of all SIP/E1-PRI connections
• Ensure routine and corrective maintenance on MSC / HSS / MGW / STP / SPS / SBC / U2000 / other CS core nodes.
• Generate incidence reports for core network occurrences weekly and monthly
• Implement software upgrades and hardware replacements on core networks
• Perform network impact analyses of change requests and software upgrades on core nodes
• Perform daily network traffic and KPI trend analysis reports
• Ensure core network spares availability
• Carry out periodic audits on core network nodes and B number analyses
• Participate in BSC and RNC integration into core network
• Definition, integration and migration of Cell sites
• Perform periodic service tests on the network.

Educational Requirements

• First Degree or equivalent in Electrical / Electronic Engineering, Computer Engineering and / or any other relevant discipline.
• At least two (2) years directly relevant post-NYSC work experience in core network operations and maintenance as an advantage

Experience, Skills & Competencies
Knowledge:

• Excellent problem-solving and interpersonal skills
• Good time management skills
• Good computer literacy (Good hands on with MS Office applications)
• Good reporting and communication skills.

Skills:

• Communication
• Problem Solving
• Behavior
• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Teamwork
• Customer Focus.

Interested and qualified candidates should:
Click here to apply

Job Title: Specialist, Demand & Business Relationship Management

Job Ref.: IRC3886
Location: Lagos
Job Type: Full Time

Job Summary

• Provide support in ensuring that IT solutions and related services are effectively applied.
• Assume full ownership of IT demand matters from the business filter, prioritize and plan fulfillment whilst providing visibility to the IT Management team.

Principal Functions
Strategic / Tactical:

• Assist in coordinating Customer liaison/advocacy - Understand the customers' expectations based on their strategic objectives while delineating expectations that are driven out of individual behaviour and institutionalizing customer/centric improvement mechanism for business benefits.
• Assist in managing the demand pipeline and supporting the business functions to capture, structure, prioritize, align and plan fulfillment of accepted business demand whilst matching this demand with the IT delivery capacity.
• Assist in documenting the desired outcome of a service and determine if the customer's need can be fulfilled using an existing or new service offering based on agreed principles and procedures.
• Assist in coordinating intradepartmental communication and improvement activities to ensure maximum alignment of the IT with business priorities and facilitate demand capturing.
• Provide inputs to build an overall demand pipeline on an annual basis as well as on an ongoing basis (mapped against annual plan).
• Participate in capturing new demand and ensure structured and high quality of demand's scope and specification in order to have a consistent basis for estimation and scheduling of the implementation.
• Liaise with the business units to shape and implement the demand management processes as well as the regular liaison/relationship management interactions.
• Assist in developing KPIs for Demand Management as well as dashboards and regular reports to create transparency and tracking of change requests and projects.
• Provide inputs for timely and accurate reporting of all IT demand related issues to senior management and key stakeholders.
• Assist in developing, defining and implementing the overall IT demand management structure & processes especially with upcoming business initiatives, and the current demand in terms of Change execution performance and capacity requirement challenges.
• Understand pattern of business activities and the underlying drivers & take appropriate actions in order to keep IT budget & costs within approved limits while meeting Business requirements on time, minimizing delivery risks and quality.
• Support continuous service improvement by championing the prioritization and resolution of all customer demand requirement.
• Ensure SLAs are agreed with internal customers and see to it that these are aligned with the SLAs agreed with delivery partners for transparency.
• Assist in managing the risks related to delivery capacity and capability of current and forecasted demand.  Produce solid forecasts that guarantees the continuance of business activities.

Operational:

• Attend relevant business and decision making forums which deal with future IT demand and new requirements.
• Provide support in planning, carrying out and evaluating regular customer satisfaction surveys.
• Record customer complaints and compliments, to assess the complaints and to instigate corrective action if required.
• Continuously monitor the processing status of outstanding customer complaints and to take corrective action or escalate if required.
• Assist in organizing periodic Internal Customer Forum (ICF) with Business Units/Areas to review performance, understand expectations and negotiate priorities.
• Perform other duties as assigned by Manager, IT Demand & Business Relationship Management.

Educational Requirements

• First Degree from a recognised University

Experience, Skills & Competencies:

• Relevant IT Certifications (ISEB BA, CBAP, ITIL, PMI etc) is an added advantage
• Four (4) to Six (6) years experience in a similar role.
• Effective business relationship management skills
• Understanding of IT Governance and Demand and Supply management Knowledge of ITIL Service Strategy, Design and Operation.
• Effective communication and change management skills.

Interested and qualified candidates should:
Click here to apply

Job Title: Specialist, Security Operations & Risk

Location: Lagos, Nigeria

Job Summary        

• Analyse EMTS information security environment and recommend security measures to safeguard valuable enterprise information assets.
• The role will work in close partnership with the security teams within supplier organisations, Infrastructure Operations, Network Operations and Applications teams to provide a view into the security posture of 9mobile through comprehensive security reports.
• This individual will also ensure compliance to EMTS security policies, processes and procedures.

Principal Functions        
Operational:

• Work with IT partners to ensure that 9mobile is protected from security threats and vulnerabilities by ensuring that all security management and monitoring platforms are performing optimally.
• Drive the remediation effort to closeout all audit exceptions raised by Internal Audit during any IT security audit exercises.
• Collaborate with EMTS business units and other risk management/assurance functions to identify security requirements/security risks associated with ongoing/new projects. Implement these strategies and plans to meet these requirements and plans to mitigate identified risks throughout the project life cycles.
• Perform vulnerability assessments to identify control weaknesses, assess the effectiveness of existing controls and recommend remedial action to curtail identified weaknesses
• Assess and validate information security provisions in new application developments or projects, ensuring controls are in line with corporate guidelines
• Participate in the development of information security processes and ensure that security controls and procedures in agreed service-level agreements (SLAs) are managed and maintained.
• Assist in defining security configuration baselines, drafting IT security policies and security operations standards for security systems and applications, including policy assessment and compliance tools, network security appliances, and host-based security systems.
• Coordinate security investigations, forensic investigations and compliance reviews as requested by internal or external auditors.
• Provide support in implementing new or updated information security technologies.
• Research and assess new threats and security alerts and recommends remedial action.
• Responsible for the implementation of Information Security Education/Awareness strategy and the propagation of the same among all staff of 9mobile using existing communication channels or proposing new ones
• Manage technical assessments of the major information security subsystems in accordance with established policy and best practice guidelines, checking for compliance with the systems, policies, and procedures and driving remediation where non-compliance exists.
• Investigate computer security incidents, and recommend corrective actions.
• Carry out other duties as instructed by the Head, Information Risk Management.

Educational Requirements        

• First degree or equivalent in Electrical / Electronic or Telecommunication Engineering, Computer Science or Engineering or Numerate discipline.
• Four (4) to six (6) years work experience with at least 2 years experience in at least two IT disciplines, including technical infrastructure, application development, middleware, database management, and operations (as an advantage).
• Relevant Enterprise Information Security and Architecture Certifications are required e.g. CISA, CISSP, CCNA, CCSP, ITIL, CoBIT etc.
• Experience in computer forensics, information warfare, cybercrime, etc. is desirable.
• Good understanding of Information Security standards e.g. ISO27000:2005.
• Experience in Project Management and Business Process management is an added advantage.

Interested and qualified candidates should:
Click here to apply