Jobs

Retail Store Manager at Owens and Xley Consults

Owens and Xley is a Small Business Advisory and Consulting Company in Lagos, Nigeria. Our services include of Small Business Startup and Set up, Business Plan preparation, Business Process Design and Business Strategy Formulation.

We know the role good planning plays in any business and its associated costs; and the initial capital challenges faced by a small business which is why we have developed solutions which ensure that small business owners have access to technical skills but at a fraction of the cost.

We are recruiting to fill the position below:

Job Title: Retail Store Manager

Location: Ikoyi, Lagos
Employment Type: Full Time

Job Overview

The Store Manager is responsible for coordinating and overseeing the store’s operations
S/he will formulate strategies, improve performance, procure material and resources and ensure compliance
S/he should be ready to manage team members, find ways to increase quality of customer service and implement best practices across all levels.

Duties and Responsibilities

Administration:

Handle Human Resources functions (Birthdays, Leave, Induction, staff files etc.)
Manage correspondences via phones, WhatsApp and email.
Ensure strict compliance and monitoring of organizational rules, policies and standards
Supervise staff to ensure that they actively carry out their roles
Handle and resolve all clients’ orders and complaints
Monthly collate Taxes
Settle the store’s utility bills.
Attend events/Fairs and Industry Specific functions as scheduled.
Ensure the store is properly cleaned at all times and merchandising is in order.
Plan in - store events as scheduled.
Work with Creative Director for events as scheduled.
Prepare the staff salary schedule
Scheduling of tasks for tailors.
Handle and resolve all clients’ complaints
Daily prepare reports.
Supervise the pattern samples made
Plan all internal and external events with the Creative Director as scheduled.
Coordinates daily activities and supervises all employees.
Daily keep records of all operating expenditure
Daily supervise store operations

Social Media and Communications Content:

Prepare well-structured drafts using digital publishing platforms
Create and distribute marketing copy to advertise our company and products
Interview industry professionals and incorporate their views in blog posts
Promote content on social networks and monitor engagement (e.g. comments and shares)
Identify customers’ needs and recommend new topics
Coordinate with marketing and design teams to illustrate articles
Measure web traffic to content (e.g. conversion and bounce rates)
Update our websites as needed
Edit and proofread written pieces before publication
Create content for newsletters as needed
Update customers information and database
Conduct keyword research and use SEO (search engine optimization) guidelines to optimize content

Inventory:

Daily assist in stock counting
Perform quality control check on newly produced inventory
Daily carry out quality control checks on newly ordered stock
Daily supervise the production of low in stock inventory
Daily responsible for supply vendors
Reorder stock when low.
Daily check inventory and maintain the optimal reorder level.
Maintain inventory by implementing purchase plans with all stockists.
Manage inventory and procurement from vendors
Quarterly decide items to be marked down
Name dresses and set price of garments as scheduled.

Logistics:

Daily assign deliveries to the logistics team
Daily ensure that all orders are delivered on a timely basis
Track monthly payments with logistics company

Qualifications

Educational Qualifications:

Minimum of HND / B.Sc / B.A from a reputable and accredited institution.

Experience:

Minimum of 2 years work experience in a managerial role

A background in the fashion industry will be an addition

Skills and Requirements:

Proficiency in the use of Microsoft Office Tools especially Word and Excel
Proficiency in the use of social media ads for content including Canva, Lightroom, Mailchimp
Knowledge of principles and processes for providing outstanding customer service
Portfolio of published articles
Hands-on experience with Content Management Systems (e.g. WordPress)
Excellent writing and editing skills in English
An ability to fact-check long-form content pieces
Time-management skills.
Leadership and Supervisory skills and ability to manage situations within the company
Excellent interpersonal skills.
Relate and network with people
Proven work experience as a Content Creator, Copywriter or similar role