Revenue Assurance Specialist Job at Etisalat

Etisalat's vision is a world where people's reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends;
a world where businesses of all sizes can reach new markets without the limitations of distance and travel.

We are recruiting to fill the position below:

Job Title: Specialist, Revenue Assurance
Location: Lagos
Job Summary

• To ensure the integrity of the revenue stream with primary focus on strengthening and/or building revenue assurance processes controls.

• Development of revenue assurance best practices for the company
• Creation of revenue assurance KPI on the revenue assurance/ fraud management tool (Subex).
• Perform root cause analysis of billing issues; follow through to resolution and communicate to appropriate parties.
• Monitoring of system owners to ensure proper set up of system in order to minimize leakages.

• Carry out analysis of all referrals received from different sources of intelligence. This includes internal staff and external subscribers via call and the internet respectively.
• Detecting and recovering leaked revenues, and providing assurance and confidence to key stakeholders regarding the integrity of the network and business operations.
• Product assurance review of Etisalat's products; risk and control evaluation and building controls to block areas of vulnerabilities.
• Review of prepaid product and services to identify incidences of wrong configuration and / or application of business rules.
• Assuring timely and correct transport of all event detail records (EDRs) from points of generation (switches) to points of mediation and billing/rating.
• Liaising with all the relevant teams to ensure that all root-cause documentation is accurately completed, reviewed and approved, in addition to maintaining and updating process documents and templates.
• Financial validation of pay out figures for incentives for various sales channels.
• Review of rating for prepaid products and services to ensure accuracy and completeness
• Carry out various analysis such as:
• Forensic analysis
• Post-paid usage analysis
• Subscriber balance movement analysis.
• Prepaid staff analysis.
• Analysis of data from different sources.
• Risk analysis
• Post-paid short code analysis.
• Short code analysis.
• E-Top up analysis.

• First Degree in Computer Science, Accounting, or any science / engineering discipline.

• Five (5) to nine (9) years work experience.
• Proficiency with use of data analysis tools (e.g. SQL, ACL, etc)
• Possession of professional qualifications (CISA, ACA, ACCA) will be an advantage