Senior Technical Customer Service Representative at Vitel Wireless Limited

Vitel Wireless Limited has become a renowned company in the industry for our expertise and has contributed to several standards and innovations in data gathering and analysis in the African continent. Vitel has a Private Network Lines (Local Exchange Operator) service license and has had experience in the telecommunication business. Our vision is to leverage the dominance of large telecom operators in delivering cost-efficient services and establish interoperability with these operators for new, fast-growing services to the consumer.

We are recruiting to fill the position below:

Job Title: Senior Technical Customer Service Representative

Location: Lagos

Job Brief

• We are looking for an experienced Senior Technical Customer Service Representative to handle complex customer issues, provide advanced technical support, and supervise junior technical CSRs.
• The role requires strong technical skills, leadership ability, and a customer-first mindset.

Key Responsibilities

• Resolve escalated technical issues via phone, email, or chat.
• Collaborate with internal teams for issue resolution and feedback.
• Document recurring issues to support continuous improvement.
• Supervise and support junior Technical CSRs.
• Provide guidance and training to improve team performance.

Requirements

• 5 years in technical customer support.
• Knowledge of relevant systems/tools (e.g., CRM, telecom software).
• Strong troubleshooting and communication skills.
• Experience leading or mentoring a support team.

Preferred:

• Telecommunications/related experience.
• Relevant technical certifications (e.g., CompTIA, Cisco).

Salary
N200,000 - N300,000 / month.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using Job Title as the subject of the mail.