Jobs

Service Advisor at a foremost and top Automobile Company in Nigeria

Hasky Consulting Limited - Our client, a foremost and top automobile Company in Nigeria urgently requires exceptional individuals to fill the vacant position below:

Job Title: Service Advisor Location: Lagos

Main Purpose

The Service Advisor communicates with customers to determine their vehicular problems and the repair timeline and provides the technicians with accurate repair descriptions about the customers' concerns.
The Service Advisor acts as the liaison between customers and the service technicians.
The successful candidate should be a highly motivated, high energy individual with a strong desire to succeed.

Job Description

Greets customers in a timely, friendly manner
Asks customers to explain specific vehicle issues.
Receive client’s complaints, recommend possible solutions (in synergy with technicians) as well as convince clients to carry out the recommendations with Auto Spa.
Profile clients and prepare repair quotes for the recommended activities, thereby achieving client satisfaction and profitability.
Advises customer on necessary repairs and maintenance.
Works with customer to formulate the best service plan for their budget and needs.
Takes detailed notes about symptoms based on customer complaints or testimony.
Enters customer information into system database.
Inspects vehicle to further analyze the problem.
Inspects work completed by mechanics.
Test-drives vehicle before returning it to the customer.
Draws up work order.
Assigns service to specific mechanic.
Assists mechanics in completing repairs.
Maintains electronic and/or paper records of completed service work.
Explains the work completed by mechanics and makes suggestion for future maintenance.
Provides cost estimates to customers.
Answers questions posed by customers.
Provides billing statements and explains billing details.
Processes payments.

Who are you?

Exhibits strong customer service skills.
Demonstrates solid organizational abilities.
Demonstrates detailed knowledge of the automotive industry.
Possesses working knowledge of the makeups, frequent problems, and necessary maintenance for a variety of vehicles.
Works well with a team of technicians.
Pays close attention to detail.
Possesses basic computer skills.
Possesses physical strength and stamina to remain standing or moving for an entire shift.
Possesses knowledge of proper safety precautions in the service area.
Demonstrates strong leadership skills.
Is able to read and interpret work orders and billing statements.
Maintains calm and patient demeanor with frustrated or confused customers.

The Person

Excellent oral and written communication skills
Demonstrate business and financial acumen in your daily work
B.Sc degree in Mechanical / Automotive/ Electrical Engineering or other relevant degree
3-5 years’ experience working in service center, sales, marketing or customer service.
Professional personal appearance

Remuneration Very attractive and a record-breaking industry remuneration package.

How to Apply Interested and qualified candidates should send their Applications and CV to: [email protected] using the Job Title as the subject of the email. Note