Team Lead - Customer Service at JTech Global Resources Limited

JTECH Global Resources Limited is a fast-growing digital service company dedicated to simplifying financial transactions for individuals and businesses. Our core offerings include buying and selling digital assets, gift card trading, utility and digital bill payment services (e.g., airtime, data, electricity), flight booking, e-commerce, and other fintech solutions. Since our inception in 2018, we have established a strong presence in the digital financial space, providing secure and reliable services to our users.

We are recruiting to fill the position below:

Job Title: Team Lead - Customer Service

Location: Festac Town, Lagos
Employment Type: Full-time

Key Responsibilities

• Oversee and manage the customer service team to ensure exceptional service delivery and customer satisfaction.
• Develop and implement customer service policies and procedures to enhance efficiency and effectiveness.
• Monitor team performance through KPIs and provide regular feedback and coaching.
• Collaborate with other departments to improve overall customer experience and streamline processes.
• Prepare reports on customer service metrics and present findings to management.
• Handle escalated customer inquiries and complaints, providing timely resolutions.
• Train, mentor, and motivate team members to achieve performance targets and enhance their skills.

Qualifications

• Bachelor’s Degree in Business Administration, Management, or a related field.
• Excellent communication and problem-solving abilities.
• Proficiency in customer relationship management (CRM) software and Microsoft Office Suite.
• A minimum of 2 years of experience in a customer service leadership role.
• Strong leadership and team management skills.

What We Offer

• Salary: N100,000 - N120,000 monthly.
• A dynamic and innovative work environment.
• Opportunities for professional growth and career advancement.
• The chance to lead a team that is instrumental in driving a financial revolution.

How to Apply
Interested and qualified candidates should send their CV and a cover letter to: [email protected] using "Team Lead - Customer Service Application - [Your Name]" as the subject of the email.

Note: If you are an experienced leader with a passion for customer service, we would love to hear from you!

Application Deadline  9th July, 2025.