Tech Support Officer at 3Line Card Management Limited

3Line commenced business in 2007 with the primary aim of using technology to make financial services easily available to the financially excluded. We believe this is a basic human right, and 3Line is our platform for achieving this purpose. We focus on four key areas: Electronic Banking, Issuer Processing, Agency Banking and Identity Management, all driven by our Card Scheme.

We are recruiting to fill the position below:

Job Title: Tech Support Officer

Location: Lagos
Employment Type: Full-time

Job Description

• Engage Switches/ 3rd Party Service Providers on service
• Real-time transaction monitoring.
• Analyze Transaction Trends Per Week.
• Engaging Switches on Issues as the need arises.
• Responding to Call-Out in a timely manner.
• Resolve and escalate transaction failure issues.
• Monitor wallet balance with service providers.
• Monitor institution Wallet Balances.

Job Requirement and Skill

• Minimum of the first-degree certification from a reputable institution.
• Minimum 2-3 years of working experience.
• Experience with handling Spreadsheet Data (Excel).
• Understanding of Terminal Management System.
• Ability to review and interpret logs.
• Advance knowledge in using and setting up real-time monitoring tools.
• Advance knowledge of Financial Transaction flows end to end.
• Hand-on experience dealing with switches/3rd party service providers.
• Ability to write basic and complex SQL scripts.

Salary

• Very Competitive

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the "Job Title" as the subject of the email