Technical Customer Support Intern at Astract9 Designs Limited

At Astract9, we enjoy finding creative ways to carve a niche for our clients in the digital space, through a combination of tested digital and content marketing techniques, building great products and cultivating a dynamic and forward-thinking design culture.

We are recruiting to fill the position below:

Job Title: Technical Customer Support Intern
Location: Lagos Mainland, Lagos
Employment Type: Full Time

Description

• Technical Customer Support is the first line of contact for customers looking to design and develop websites. You will be solely responsible for the onboarding of our customers and will follow up with leads till the point of conversion.
• This role will need to be filled by an individual who is committed to achieving customer success and has excellent analytical and troubleshooting skills.

Essential Responsibilities

• Provide exceptional customer service while responding to phone, e-mail requests for technical support
• Track and monitor all support cases to ensure timely resolution and follow-up
• Clearly identify, document, and find solutions for customer issues
• Escalate critical customer situations to the appropriate level of management
• The Technical Support intern will update tickets with the client’s communication

Job Qualifications

• Bachelor's Degree
• Experience: 1 - 2 years.

Requirements:

• Excellent Customer Service skills
• Excellent Problem-Solving skills
• Ability to function as an individual contributor and/or a member of a team.
• Excellent understanding of the technical fundamentals involved in website development
• Experience in supporting multiple, simultaneous engagements/customers

Salary

• N40,000 - N 60,000 monthly.

How to Apply
Interested and qualified candidates should:
Click here to apply

Application Deadline  15th March, 2021.