Technical Support Engineer at Tek Experts

Tek Experts is a leading global provider of technical support and professional services on behalf of the world’s largest IT companies.

With 7,000 employees across seven global offices, we’ve built a reputation for deep technical expertise and providing exceptional customer experiences. We operate a 24/7/365 service across borders, languages, and time zones.

We are recruiting to fill the position below:

Job Title: Technical Support Engineer

Location: Lagos

Description

• Are you a natural problem solver looking for a company where you can fast-track your career?
• We’re growing rapidly and looking for Technical Support Engineers to join one of our support teams.

About the Role

• As a customer-facing support engineer, your role will be to provide phone and email-based technical support to corporate customers while ensuring ticket resolution and customer satisfaction.
• We are looking for people with all levels of experience so if you are just starting in your career or have been a support engineer or manager, this is the role for you.
• Working with one of our key customers, you will be supporting everything related to the technology team you are in which could include:
  • Azure
  • Dynamics
  • Office 365
  • Networking
  • Active Directory
  • Virtual Machines
• You will also be supported by our Quality Assurance team, Domain Experts, and the Training and Development department, to ensure you have a comprehensive induction and training program and deliver extraordinary customer service.

What You'll Be Doing

• Act as the advanced technical contact for troubleshooting customer issues
• Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate measures to all parties involved
• Seek supplemental training to improve performance and develop a specialisation.
• Deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including issues escalated to the highest level of management
• Collaborate with domain experts (SMEs) and escalation managers when additional support is needed

What You'll Need

• At least 1 year’s experience in a technical or customer support role
• Strong research, problem-solving and troubleshooting skills
• Ability to work well independently and as part of a team
• Excellent customer service skills
• Passion for technology and learning
• Good knowledge of at least one relevant technology.

What We Offer

• A Career, not a job
• Be part of something great
• Global resources
• Unleash your potential
• Work-wide family.
• Opportunity to realise your full potential
• Continuous personal and professional learning
• Fast-track career

How to Apply
Interested and qualified candidates should:
Click here to apply

Application Deadline  11th March, 2021.