Customer Service Supervisor at JTech Global Resources Limited

JTech Global Resources Limited, a fast-growing digital service company committed to simplifying financial transactions for individuals and businesses. Our core offerings include: Buying and selling of digital assets, gift card trading, utility and digital bill payment services (e.g. airtime, data, electricity, etc.), flight booking, E-commerce, and other fintech-based solutions.

The dream was birthed in 2018, but Jtechtrade became a reality in 2019. Since then, we have provided digital financial assets to both merchants and users of our platform, gaining vast knowledge and experience on how the digital space has paved the way for a financial revolution. Our platform is designed with our users in mind; it features advanced cybersecurity technology, making it safe and secure, which also ensures that our payment system is fast and reliable.

We are recruiting to fill the position below:

Job Title: Customer Service Supervisor

Location: Amuwo Odofin, Lagos
Employment Type: Full-time

Job Description

• We are seeking an experienced Customer Service Supervisor to oversee our trading floor and lead our team of Customer Service Agents.
• The ideal candidate will have at least two years of experience in customer service, preferably in the digital assets or gift card industry.
• You will play a key role in ensuring exceptional service delivery and managing daily operations.

Key Responsibilities

• Supervise and support the Customer Service Agents on the trading floor, ensuring high standards of customer service.
• Collaborate with management to develop strategies for enhancing customer satisfaction and service quality.
• Ensure compliance with company policies and industry regulations.
• Stay updated on industry trends, digital assets, and gift card offerings to assist customers effectively.
• Monitor daily operations and workflow to optimize efficiency and productivity.
• Handle escalated customer inquiries and resolve complex issues in a timely manner.
• Train and mentor new team members, providing ongoing feedback and support.
• Analyze customer service metrics and prepare reports to identify areas for improvement.

Qualifications

• Candidates should possess an HND / Bachelor's Degree / Master's Degree.
• Proven ability to lead and motivate a team.
• Strong problem-solving skills and the ability to handle challenging situations.
• Proficient in using customer service software and tools.
• Minimum of 2 years of experience in a customer service supervisory role.
• Strong knowledge of digital assets and gift card markets is preferred.
• Excellent communication and interpersonal skills.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email

Application Deadline 30th June, 2025.