Technical Writer (Software Engineering Team) at Interswitch Group

Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organisations on a timely and consistent basis. We started operations in 2002 as a transaction switching and electronic payments processing, and have progressively evolved into an integrated payment services company, building and managing payment infrastructure as well as delivering innovative payment products and transactional services throughout the African continent. At Interswitch, we offer unique career opportunities for individuals capable of playing key roles and adding value in an innovative and fun environment.

We are recruiting to fill the position below:

Job Title: Technical Writer (Software Engineering Team)

Location: Lagos

About the job

• We are seeking a highly skilled Technical Writer to join our software engineering team.
• The ideal candidate will be responsible for creating, maintaining, and improving technical documentation that enables developers, engineers, and end-users to understand and effectively use our software products.
• You will collaborate closely with software engineers, product managers, and QA teams to ensure that all technical content is accurate, clear, and user-friendly.

Key Responsibilities
Documentation Development:

• Write, edit, and maintain technical documentation, including:
• API references
• User manuals and quick start guides
• Create internal documentation for engineering processes, workflows, and best practices.
• SDK and library documentation
• Developer guides
• System architecture documents

Collaboration:

• Work closely with software engineers to understand new features, system architecture, and technical details.
• Partner with product managers to align documentation with product requirements and release notes.
• Collaborate with QA to document known issues, troubleshooting steps, and testing workflows.

Tools & Processes:

• Use modern documentation tools (e.g., Markdown, Sphinx, Docusaurus, Git-based workflows, Confluence, Jira).
• Maintain documentation in sync with code using version control (e.g., GitHub/GitLab).
• Implement automation where possible (e.g., auto-generating API docs from code annotations).

Content Strategy & Standards:

• Establish and enforce documentation standards, templates, and style guides.
• Ensure consistency, clarity, and accuracy across all technical documentation.
• Advocate for documentation best practices within the engineering team.

Knowledge Sharing:

• Organize and maintain internal knowledge bases and wikis.
• Assist engineers in documenting design decisions and technical debt.
• Provide documentation support during onboarding of new engineers.

Qualifications
Education & Experience:

• Bachelor’s degree in Computer Science, Engineering, Technical Communication, or related field (or equivalent practical experience).
• 3+ years of experience as a Technical Writer in a software engineering environment or equivalent

Technical Skills:

• Strong understanding of software development concepts, SDLC, Agile, and CI/CD pipelines.
• Familiarity with APIs (REST, GraphQL) and cloud technologies.
• Experience with documentation frameworks (Sphinx, MkDocs, Docusaurus, Swagger/OpenAPI).
• Ability to read and understand at least one programming language (Java, c#, Go, or JavaScript).

Soft Skills:

• Excellent written and verbal communication skills.
• Strong attention to detail and ability to simplify complex concepts.
• Collaborative mindset and ability to work closely with engineers in an agile environment.

Preferred Qualifications:

• Experience documenting distributed systems, microservices, or developer tools.
• Familiarity with UX writing for developer portals or CLI tools.
• Prior experience contributing to open-source documentation.
• Knowledge of containerization and orchestration (Docker, Kubernetes).

How to Apply
Interested and qualified candidates should:
Click here to apply

Note: Due to the high volume of applications, only shortlisted candidates will be contacted