Telesales Representative at Bookminders Nigeria

Bookminders Nigeria is currently recruiting suitably qualified candidates to fill the position below:

Job Title: Tele Sales Representative

Location: Lagos
Employment Type: Full Time

Job Overview

• You will be responsible for closing sales deals over the phone and maintaining good customer relationships.
• An effective tele sales representative must be an excellent communicator and have superior people skills. You must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.
• The goal is to help the company grow by bringing in customers and developing business.

Responsibilities

• Contact potential or existing customers to inform them about a product or service using scripts
• Answer questions about products or the company
• Ask questions to understand customer requirements and close sales
• Direct prospects to the field sales team when needed
• Managing customer accounts by ensuring that existing customers remain satisfied with company products and services.
• Using sales scripts proffered by the company to drive sales and respond to customer rejections.
• Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences.
• Handle grievances to preserve the company’s reputation.
• Enter and update customer information in the database
• Take and process orders in an accurate manner
• Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information

Requirements

• B.Sc Degree in Marketing or related field.
• Proven experience as telesales representative or other sales/customer service role.
• Ability to learn about products and services and describe/explain them to prospects.
• Excellent communication and interpersonal skills.
• Cool-tempered and able to handle rejection.
• Outstanding negotiation skills with the ability to resolve issues and address complaints.
• Proven track record of successfully meeting sales quota preferably over the phone.
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems.

How to Apply
Interested and qualified candidates should send their CV and Cover Letter to: [email protected] using the Job Title as the subject of the email