Call Center Agents recruitment In A Reputable Insurance Company

Workforce Group - Our client, a reputable Insurance Company, is looking for the services of a qualified candidate to fill the position below:     Job Title: Call Center Agent (Igbo Speaking) Location: Lagos Job Description

• H/She will be the liaising between the organization and its current and potential customers.
• H/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

• Meet personal/team qualitative and quantitative targets.
• Seize opportunities to up-sell products when they arise.
• Managing large amounts of inbound and outbound calls in a timely manner.
• Following call center “scripts” when handling different topics.
• Identifying customers’ needs clarify information; research every issue and providing solutions.

• OND/HND in any discipline.
• Must not be more than 27 years old.
• Excellent spoken English with impressive interpersonal skills.
• Fluent in Igbo.
• Must reside in Lagos.

• Salary: Attractive Basic pay.
• Other Benefits: Pension plus HMO