Vacancy for Translate/Transcribe Volunteer at Save the Children Nigeria

Save the Children is the world leading independent organization for children. We strive to give children and environment in which their human rights and needs are respected and protected so that they can realize their full potential. We are committed to ensuring that children realize the right to survival, protection, development and participation which they are entitled to under the United Nations Convention on the Rights of the Child. We seek to employ qualified candidate for the position below: Job Title: Translate/Transcribe Volunteer (National Position) Ref No: 1900045E Location: Maiduguri, Borno Employee Status: Fixed Term Child Safeguarding

• Level 3- The responsibilities of the post may require the post holder to have regular contact with children or young people and, in the overseas context all posts are considered to be level 3 posts in view of potential situations which may allow staff unsupervised access to vulnerable children and young people.

• To listen to recorded dictations to accurately interpret, translate, transcribe and document on a database.

• Ensure a proper filing system for all the complaints and feedback received through the voice recorder
• Support in following up on complaints and feedback internal referrals with appropriate offices and sectors and respond to raised pending issues
• Translating and transcribing voice complaints and feedbacks
• Proficient in excel and word
• Support in aggregating CRM data from the field to a summary CRM database
• Support in identifying complaint and other feedback trends that indicate where the Programs can improve.
• Receive and respond to beneficiary complaints under the direction and supervision of MEAL Manager/Accountability

• Support field teams to collect information on potential case studies and success stories
• Other duties as directed.

• Accuracy and timeliness in all areas of responsibility
• High level of accuracy in work, and ability to analyse complex sets of relationships and situations
• Holds self and others accountable

• Creating best-in-class EA function
• Future-orientated, thinks pro-actively

• Working effectively with stakeholders to achieve common goals
• Excellent communication and interpersonal skills
• Builds and maintains effective relationships, with their team, colleagues, members and external partners
• Approachable, good listener, easy to talk to

• Designing more effective admin and data management systems
• Willing to take disciplined risks

• Honest, encourages openness and transparency, demonstrates highest levels of integrity

• Minimum of National Diploma (health sciences, social sciences, development studies or other)
• Candidates must have at least progressive experience working in a related position in particular Humanitarian experience.
• Formal training in Accountability, Monitoring and Evaluation, Data Management, Core Humanitarian Standard, Data Quality Assurance (DQA) is an asset

• Excellent Listening skills
• Good in time management
• Must be detail oriented
• Good writing and editing skills
• Fluency in Hausa, Kanuri, Shuwa and English language is a MUST
• Excellent skills in oral and written communications
• Good interpersonal skills, ability to work in a multi-cultural team environment
• Experience in implementing CRM is an advantage
• Good IT skills is an advantage