NOC Technician Duties & Responsibilities

The role and function of a NOC Technician includes the following duties and responsibilities:

Collaborating with the IT team on the development and maintenance of network infrastructure.
Providing technical end-user support, performing troubleshooting, and resolving network issues.
Maintaining internet domains and enhancing intranet performance.
Running diagnostic tests on the communication between computers, routers, modems, and servers.
Installing, configuring, and updating networking accessories for end-users.
Optimizing server capacity and performance to keep up with demand in network traffic.
Developing data security, backup, archiving, and retrieval procedures.
Training junior IT staff and providing on-site field technicians with remote technical support.
Enhancing network security, as well as documenting network processes, repairs, and cabling layouts.
Keeping informed of advancements in network infrastructure and technologies.

Note that this is not an exhaustive list of NOC Technician duties and responsibilities. Job functions for specific NOC Technician roles may vary, depending on the industry and type of employer.

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