Rovedana Limited is a business process outsourcing company delivering bespoke service to her clients based on identified needs. Our offerings include HR Outsourcing, Bookkeeping and Accounting Services and Health Insurance, IT Outsourcing.
We continuously innovate and deploy workable solutions to solve our clients’ challenges, leveraging on our core staff competencies and efficient service delivery. At rovedana, every client engagement is unique as we analyze clients’ needs and develop cost-effective solutions to support their businesses in order to achieve their corporate objective whether as an MSME or a multinational.
We are recruiting to fill the position below:
Job Title: Hotel Manager
- The manager is responsible for all aspects of operations at the hotel, to day-to-day staff management and guests.
- He / She should be an ambassador for the brand and hotel.
- Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction.
- Work Very closely with the hotel owners and other stake holders.
- Responsible for managing the Hotels management team (HOD’s) and overall hotel targets to deliver an excellent Guest experience.
- Would also be required to manage between profitability and guest satisfaction measures.
- Oversee the operations functions of the hotel, as per the Organizational chart.
- Hold regular briefings and meetings with all heads of departments.
- Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
- Lead all key property issues including capital projects, customer service and refurbishment.
- Handling complaints, and oversee the service recovery procedures.
- Responsible for the preparation, presentation and subsequent achievement of the hotel’s annual Operating Budget, Marketing & Sales Plan and Capital Budget.
- Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
- Ensure all decisions are made in the best interest of the hotels and management.
- Deliver hotel budget goals and set other short and long term strategic goals for the property.
- Developing improvement actions, carry out costs savings.
- A strong understanding of P&L statements and the ability to react with impactful strategies
- Closely monitor the hotels business reports on a daily basis and take decisions accordingly.
- Ensure that monthly financial outlooks for Rooms,Food & Beverage, Admin & General, on target and accurate.
Job Title: Cashier
- Manage transactions with customers using cash registers
- Scan goods and ensure pricing is accurate
- Collect payments whether in cash or credit
- Issue receipts, refunds, change or tickets
- Redeem stamps and coupons
- Cross-sell products and introduce new ones
- Resolve customer complaints, guide them and provide relevant information
- Greet customers when entering or leaving the store
- Maintain clean and tidy checkout areas
- Track transactions on balance sheets and report any discrepancies
- Handle merchandise returns and exchanges
- Work experience as a retail cashier or in a similar role in sales
- Basic PC knowledge
- Familiarity with electronic equipment, like cash register and POS
- Good math skills
- Strong communication and time management skills
- Customer satisfaction-oriented
- High school degree
Job Title: Hostess
- Greeting guests as they enter, and putting them on a waiting list as necessary.
- Providing guests with menus and answering any initial questions.
- Seating guests at tables or in waiting areas
- Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
- Engaging with guests to ensure they’re happy with food and service.
- Responding to complaints and helping to resolve them.
- Answering phone calls, taking reservations and answering questions.
- A knowledge of the menu.
- Helping out with other positions in the restaurant as needed.
- Providing great customer service.
- High School Diploma or equivalent preferred.
- Ability to provide top notch customer service in a fast-paced environment.
- A positive attitude and ability work
- well under pressure with all restaurant staff.
- Does high-quality work while unsupervised.
- Able to work in a standing position for long periods of time
- Able to safely lift and easily maneuver trays of food when necessary.
- Willing to follow instructions and ask questions for clarification if needed.
- Able to handle money accurately and operate a point-of-sale system.
- Able to work in a busy restaurant environment.
- Restaurant experience a plus.
Job Title: Business Development Manager
- Developing growth strategies and plans
- Managing and retaining relationships with existing clients
- Increasing client base
- Having an in-depth knowledge of business products and value proposition
- Writing business proposals
- Negotiating with stakeholders
- Identifying and mapping business strengths and customer needs
- Researching business opportunities and viable income streams
- Following industry trends locally and internationally
- Drafting and reviewing contracts
- Reporting on successes and areas needing improvements
- As a manager at an organisation, this is a role that demands a qualification, or significant experience in the field.
- High-level communication skills
- Stakeholder management skills
- Proven ability to negotiate
- Experience with design and implementation of business development strategy
- Conflict resolution
- The ability to self-motivate and motivate a team
- Experience working to and exceeding targets
- Be graduates with a Master’s Degree plus a respected professional marketing qualification.
- Have a working exposure in different sectors
- Have experience in strategic marketing plan development and execution
- Possess excellent oral and written communication as well as ICT skills
- Be pleasant and result-oriented.
Job Title: Food Beverage Supervisor
- We are looking for a professional food and beverage manager to be responsible for managing all F&B operations and for delivering an excellent guest experience.
- The successful candidate will be able to forecast, plan and manage all F&B orders, staff and finance.
- The goal is to maximize sales and revenue through customer satisfaction and employee engagement.
- Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards
- Preserve excellent levels of internal and external customer service
- Design exceptional menus, purchase goods and continuously make necessary improvements
- Identify customers needs and respond proactively to all of their concerns
- Lead F&B team by attracting, recruiting, training and appraising talented personnel
- Establish targets, KPI’s, schedules, policies and procedures
- Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork
- Comply with all health and safety regulations
- Report on management regarding sales results and productivity
- Proven food and beverage management experience
- Working knowledge of various computer software programs (MS Office, restaurant management software, POS)
- Ability to spot and resolve problems efficiently
- Mastery in delegating multiple tasks
- Communication and leadership skills
- Up to date with food and beverages trends and best practices
- Ability to manage personnel and meet financial targets
- Guest-oriented and service-minded
- Culinary School Diploma or Degree in Food Service Management or related.
Job Title: Finance Manager
- Ensure that the guests have the best possible experience by trouble-shooting and resolving all billing-related disputes.
- Represents the finance department on the daily department heads meeting with the general manager.
- Manage all phases of Accounts Payable, Receivable and department budget.
- Calculate and distribute wages and salaries.
- Prepare regular reports and summaries of accounting activities.
- Prepare financial statements and debtors’ listings.
- Verify recorded transactions and report irregularities to management.
- Providing direction to the night audit team so as to ensure proper revenue reporting.
- Reviewing all ledger details guest ledger, city ledger and deposit ledgers to validate proper payment and revenue posting.
- If any imbalance or difference found on the ledger then co-ordinate with the PMS team to resolving the same.
- Review the postings, payments, revenue and guest balance reports on a daily basis.
- Ensure correct taxation are applied on all billing software like Property Management systems (PMS), Point of Sale (POS) and SPA software’s.
- Ensure that all statutory details (PAN, TAX NO, Company Registration no. Etc.) are displayed on the guest invoices and bills.
- Bills A/R accounts daily and send the same to guest along with the supporting bills and statements.
- Follows up on any accounts within 3 days to ensure customer has received the invoice and does not have any questions.
- Review the Accounts Receivable (A/R) Ageing reports on a daily basis.
- Follow up 30 days after the initial billing if payment has not been received.
- Check customers credit ratings and Flag accounts as ‘Black listed’ for long outstanding or defaulter accounts.
- Enters invoices into accounts payable system weekly after verifying a purchase order was received from ordering department head and obtaining General Manager’s approval.
- Forecasting cash payments and anticipating challenges arising from limited cash flow.
- Ensuring that cash flows are adequate to allow business units to operate effectively.
- Maintain banking relationships and negotiating loans and merchant services for business units.
- Maintains files of all contracts, insurance policies, tax reports, expenses, payroll, etc.
- Maintaining and transferring money between bank accounts as required.
Job Title: Hospitality Supervisor
- Manage and oversee the restaurant whilst supporting all Hospitality departments in conjunction with the Hospitality Manager.
- Manage and develop Hospitality staff by adopting a hands-on approach to all aspects of operational responsibility, undertaking floor duties as a matter of routine.
- Ensure all Hospitality departments under line of responsibility deliver excellent service standards on a consistent basis
- Maximize up-selling opportunities and spend per head and ensure Restaurant merchandising opportunities are relevant to the audience and customer type.
- Support the Hospitality Manager in delivering the annual Hospitality Business Development Plan
- Undertake opening and closing duties within your main department of work as well as other Hospitality departments as required, carrying out banking responsibilities on a rota basis.
- Ensure effective recruitment and induction processes are followed and maintained through the Hospitality Team.
- Ensure adequate staffing levels are maintained in all areas of responsibility, to be achieved within set
Job Title: Sales Representative
- You will provide complete and appropriate solutions for every customer in order to boost top-line revenue growth, customer acquisition levels and profitability.
- Present, promote and sell products/services using solid arguments to existing and prospective customers
- Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
- Establish, develop and maintain positive business and customer relationships
- Reach out to customer leads through cold calling
- Expedite the resolution of customer problems and complaints to maximize satisfaction
- Achieve agreed upon sales targets and outcomes within schedule
- Coordinate sales effort with team members and other departments
- Analyze the territory/market’s potential, track sales and status reports
- Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
- Keep abreast of best practices and promotional trends
- Continuously improve through feedback.
- Knowledge of MS Office
- Excellent communication, negotiation and sales skills
- Highly motivated and target driven with a proven track record in sales
- Strong organizational and time management skills
- Bachelor’s degree in relevant field
Job Title: Business System Analyst
- We are seeking an experienced business systems analyst to join our growing organization.
- In this position, you will analyze existing systems for improvement, recommend new system processes, and keep detailed reports of all structural and process changes.
- You must follow best practices and align with company goals while creating better procedures and solutions to increase performance and revenue.
- Evaluate company systems and current processes
- Compile objectives for improving and streamlining company procedures
- Evaluate company performance, information, and formats
- Analyze company software and hardware uses and needs
- Track company systems progress and report on progress
- Develop procedures to improve existing systems
- Research and compare hardware and software needs to make recommendations for company
- Advise on best practices
- Plan and implement supportive business solutions
- Document and create reports on systems effectiveness
- Recommend new system developments
- Analyze relevant data
- Translate data for presentation to other team members
- Enhance company business performance
- Create guide to system updates
- Present key information to IT teams for improvements
- Estimate and establish costs of upgrades and improvements
Job Title: Project Manager
- Coordinate internal resources and third parties/vendors for flawless execution.
- Ensure that all projects are delivered on-time, within scope and within budget.
- Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
- Ensure resource availability and allocation.
- Develop a detailed project plan to monitor and track progress.
- Manage changes to the project scope, project schedule and project costs using appropriate verification techniques.
- Measure project performance using appropriate tools and techniques
- Report and escalate to management as needed.
- Manage the relationship with the client and all stakeholders.
- Perform risk management to minimize project risks.
- Establish and maintain relationships with third parties/vendors.
- Create and maintain comprehensive project documentation.
- Meet with clients to take detailed ordering briefs and clarify specific requirements of each project.
- Delegate project tasks based on junior staff members’ individual strengths, skill sets and experience levels
Job Title: Facilities Operations Officer
- Overseeing and agreeing contracts and providers for services including security, parking, cleaning, catering, technology and so on
- Supervising multi-disciplinary teams of staff including cleaning, maintenance, grounds and security
- Ensuring that basic facilities, such as water and heating, are well-maintained
- Managing budgets and ensuring cost-effectiveness
- Allocating and managing space between buildings
- Ensuring that facilities meet government regulations and environmental, health and security standards
- Advising businesses on increasing energy efficiency and cost-effectiveness
- Overseeing building projects, renovations or refurbishments
- Helping businesses to relocate to new offices and to make decisions about leasing
- Drafting reports and making written recommendations.
Job Title: Software Developer
- Develop, test and implement new software programs
- Clearly and regularly communicate with management and technical support colleagues
- Design and update software database. This includes, but is not limited to: Software Applications, Web Sites, Data Communication Processes and User Interfaces
- Test, maintain and recommend software improvements to ensure strong functionality and optimization
- Independently install, customize and integrate commercial software packages
- Facilitate root cause analysis of system issues
- Work with experienced team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing
- Identify ideas to improve system performance and impact availability
- Resolve complex technical design issues
- Development of technical specifications and plans
- Analyze user requirements and convert requirements to design documents
- Provide comprehensive support to internal customers; achieve resolution to outstanding problems or issues
- Compile timely, comprehensive and accurate documentation and or reports as requested
- Possess up-to-date knowledge of technological developments in the industry
- Communicate effectively and professionally in all forms of communication with internal and external customers.
- A Degree qualification.
- Have at least 4 years of experience working in software development
- Is proficient ideally in ANY TWO of the following stacks and/or experience in:
- Ruby (Ruby on Rails)
- Have experience leading technical teams using Agile methodologies;
- Have experience working remotely as an effective member of a team;
- Have a vibrant personality and exceptional communication skills (English, verbal and written)
- A strong desire to mentor other developers;
- Have the ability to build rapport and communicate with individuals from diverse cultural backgrounds;
- Have excellent interpersonal skills;
- Have strong leadership skills;
Job Title: Database Developer
- Develop technical and training manuals
- Provide data management support to users
- Ensure all database programs meet company and performance requirements
- Research and suggest new database products, services and protocols
- Design stable, reliable and effective databases
- Optimize and maintain legacy systems
- Modify databases according to requests and perform tests
- Solve database usage issues and malfunctions
- Liaise with developers to improve applications and establish best practices
- Gather user requirements and identify new features
- Excellent analytical and organization skills
- An ability to understand front-end users requirements and a problem-solving attitude
- Proven work experience as a Database developer
- In-depth understanding of data management (e.g. permissions, recovery, security and monitoring)
- Knowledge of software development and user interface web applications
- Hands on experience with SQL
How To Apply
Interested and qualified candidates should send their CV to: [email protected] with your Job Title as subject
Application Deadline 31st May, 2019.