Vacancy for Customer Service Executive in a Wedding Store

Pivotage Consulting - Our client, a wedding store is currently recruiting qualified candidates to fill the position below: Job Title: Customer Service Executive Ref Id: TW/1130/CR Location: Abuja Type: Full Time Summary/Objective

• The customer service executive will stand as a contact between the customers and the company and attend to their needs in a professional manner.

• Candidate must have B.Sc/HND in related field.
• Candidate must be time conscious in responding to customer requests.
• Candidate must be able to proactively identify customer needs.
• Candidate must be able to resolve customer complaints.
• Candidate must have minimum 3 year experience as a customer service representative, with body of work to show for it.
• Candidate must be able to treat customers courteously.
• Candidate must reside in Abuja.

• Must have Strong attention to details.
• Must have excellent quality control skills.
• Must possess strong work ethics and excellent interpersonal skills.
• Must have excellent communication skills
• Must be emotionally mature and calm.
• Must have the ability to work well under pressure.

• Attending to all customers in a welcoming manner.
• Attracting potential customers by answering questions on the company’s products and services.
• Selling company’s products and services by assisting potential customer’s make decision to buy product.
• Resolving product or service problems by clarifying the customer's complaint, proffer solutions and ensure customer is satisfied.
• Contributing to team effort by accomplishing related results as needed.
• Considering both short and long-term interests of the customer in making service decisions.
• Preparing Job order of customer’s request.
• Liaising with the Head of Production on all jobs and monitor jobs to ensure desired quality and accuracy to meet given deadlines.
• Carrying the Manager and other team members along on all jobs been done.
• Seeking feedback from customers to monitor their satisfaction.
• Creates strategies to help the organization serve customers more effectively.

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.