Call Center Executive Duties & Responsibilities

The role and function of a Call Center Executive includes the following duties and responsibilities:

  • Will sometimes have to conduct high-level sales calls
  • Create and Implement Call Center Scripts
  • Hire and Train Call Center Employees
  • Resolve Escalated Customer Complaints
  • Facilitate efficient communication between departments.

Note that this is not an exhaustive list of Call Center Executive duties and responsibilities. Job functions for specific Call Center Executive roles may vary, depending on the industry and type of employer.

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