Call Center Supervisor Requirements, Skills & Qualifications

The following common skills and qualifications are required of a Call Center Supervisor:

High School Diploma or equivalent, but more education, especially in management, is preferred.
Call center, customer service, or supervisory experience may be required.
Proficiency with technology, especially computers, software applications, and phone systems.
Excellent problem solving, leadership, and customer service skills.
Analytical, efficient, and thorough.
Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.
Exceptional verbal and written communication skills.
Strong understanding of company products, policies, and services.
Ability to coach, train, and motivate employees and evaluate their performance.

Note that this is not an exhaustive list of Call Center Supervisor skill, qualifications and experience. Job requirements for specific Call Center Supervisor roles may vary, depending on the industry and type of employer.

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