Care Manager Duties & Responsibilities

The role and function of a Care Manager includes the following duties and responsibilities:

Creating and updating personalized care plans for patients.
Collaborating with patients' families, friends and social supports in developing treatment plans.
Identifying and recruiting high-quality healthcare providers.
Linking patients to social services programs and entitlements such as transportation assistance and translation services.
Conducting regular follow-ups with patients to evaluate progress, promote continuity of care and ensure improved health outcomes.
Maintaining records of case management activities.
Interacting with healthcare providers to facilitate patients' treatments.
Ensuring patients’ treatment requirements are met.
Suggesting alternative treatment plans when patients' services requests do not meet medical necessity criteria.
Instructing and educating patients on procedures, healthcare provider instructions and referrals.

Note that this is not an exhaustive list of Care Manager duties and responsibilities. Job functions for specific Care Manager roles may vary, depending on the industry and type of employer.

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