Client Service Executive Duties & Responsibilities

The role and function of a Client Service Executive includes the following duties and responsibilities:

Cultivating solid relationships with clients through the provision of exceptional after-sales service.
Creating a positive onboarding experience for new clients.
Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
Responding to client inquiries in a timely and professional manner.
Training and providing overall guidance to client service employees.
Organizing training seminars to enable clients to fully utilize product features and benefits.
Ensuring that the correct terms of sale are entered into the client database to prevent avoidable billing issues.
Identifying ways to overcome clients' initial dislike of company products.
Maintaining an accurate record of all existing and potential clients.

Note that this is not an exhaustive list of Client Service Executive duties and responsibilities. Job functions for specific Client Service Executive roles may vary, depending on the industry and type of employer.

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