Customer Service Officer Duties & Responsibilities

The role and function of a Customer Service Officer includes the following duties and responsibilities:

Answer customer inquiries via phone, email, and in-person
Direct customers to online resources
Update customer records in the system, including notes about interactions
Participate in team-building activities
Develop a rapport with customers
Encourage customers to complete surveys
Pitch ideas for improving customer care
Create and maintain reports about customer interactions
Attend weekly staff meetings
Make recommendations to management to improve customer experience

Note that this is not an exhaustive list of Customer Service Officer duties and responsibilities. Job functions for specific Customer Service Officer roles may vary, depending on the industry and type of employer.

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Customer Service Officer Duties & Responsibilities

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