Customer Service Representative Requirements, Skills & Qualifications

The following common skills and qualifications are required of a Customer Service Representative:

  • High school diploma, general education degree or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.
  • Customer-centric
  • Result-driven
  • Focus on quality and attention to detail
  • Good time-management skills
  • Ability to multi-task
  • Strong interpersonal and communication skills
  • Critical-thinker and problem-solver
  • Ability to work with minimal supervision

Note that this is not an exhaustive list of Customer Service Representative skill, qualifications and experience. Job requirements for specific Customer Service Representative roles may vary, depending on the industry and type of employer.

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