Customer Service Representative Requirements, Skills & Qualifications

The following common skills and qualifications are required of a Customer Service Representative:

  • High school diploma, general education degree or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.
  • Customer-centric
  • Result-driven
  • Focus on quality and attention to detail
  • Good time-management skills
  • Ability to multi-task
  • Strong interpersonal and communication skills
  • Critical-thinker and problem-solver
  • Ability to work with minimal supervision

Note that this is not an exhaustive list of Customer Service Representative skill, qualifications and experience. Job requirements for specific Customer Service Representative roles may vary, depending on the industry and type of employer.

Related

Customer Service Representative Job description

Customer Service Representative Salary in Nigeria

Customer Service Representative Interview questions

Customer Service Representative Cover letter

Customer Service Representative CV

Customer Service Representative Jobs in Nigeria

Similar job descriptions

Bilingual Customer Service Representative job description

Service Manager job description

Contact Centre Agent job description

Customer Support Manager job description

Engagement Manager job description

Call Center Supervisor job description

Call Center Agent job description

Client Relationship Manager job description

Customer Service Associate job description

Call Center Executive job description

Customer Service Executive job description

Call Center Customer Service Representative job description

Client Services Manager job description

Relationship Manager job description

Field Service Representative job description

Call Center Representative job description

Customer Service Manager job description

Customer Support Executive job description

Customer Success Manager job description

Customer Service Consultant job description