Customer Service Specialist Requirements, Skills & Qualifications

The following common skills and qualifications are required of a Customer Service Specialist:

High school diploma or GED.
Bachelor’s degree in Business, Communications, or a related field may be advantageous.
Practical experience with help desk software, such as Zendesk, and CRM software, such as Salesforce Sales Cloud, may be required.
The ability to speak a second language may be advantageous.
A positive attitude and the ability to build relationships with clients.
The flexibility to work irregular hours, when required.
Superb written and verbal communication skills.
Previous experience in a customer service role is preferred.
The ability to respond appropriately under pressure.
Sound judgment and excellent problem-solving skills.

Note that this is not an exhaustive list of Customer Service Specialist skill, qualifications and experience. Job requirements for specific Customer Service Specialist roles may vary, depending on the industry and type of employer.

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