Bookings Administrator at Kasar Stays

Kasar Stays is the no. 1 serviced accommodation company based in Kent, United Kingdom.  We have been operating for 7 years and are now expanding the team by recruiting 2 new team members.  For more information about us check out our web site at: https://kasarstays.com

Job Title: Bookings Administrator

Job Requirements/Responsibilities

Job Requirements

• Minimum of a B.Sc / HND qualification.
• Certification in Travels and Tourism is a plus
• Excellent written and verbal communication skills.
• A positive attitude and a growth mindset.
• Excellent knowledge of OTA platforms such as Airbnb, Booking.com, Expedia and Trip Advisor 
• Desirable knowledge of Channel Managers, such as Staah 
• Knowledge of the Travel industry and booking systems 
• Must be familiar with Property Management Systems (PMS), such as Res.Harmonics, Kigo or Hostfully 
• Must have stable internet access
• Must be able to work virtually
• Must be computer literate 

Responsibilities

• Dealing with guest enquires from different online platforms such as Airbnb, Booking.com, TripAdvisor, Expedia, Agoda
• Booking reservations for guests by phone, email and from the Kasar Stays web site at www.kasarstays.cojm
• Responding to phone calls received from guests
• Logging all bookings onto the Property Management System (Res:Harmonics)  

o   (Training provided)  

• Providing guests with quotes for all bookings
• Follow up on quotes and enquiries from prospective clients, booking agents, online platforms etc
• Creating invoices for bookings via Xero (training provided)  
• Taking payments for bookings via Stripe (training provided)  
• Preparing all Welcome Packs and other information sent to guests before their arrival.
• Requesting and providing guests reviews on online platforms.
• Attending team meetings  
• Collating and providing progress reports to management on a daily basis  
• Providing checking and check out details to guests  
• Logging guest issues on Res and reporting to maintenance and operations team  
• Liaising with Housekeeping team   
• Coordinate daily guest check-ins and check-outs  
• Provide daily arrival and check out list to Operation and House Keeping Team  
• Liaise with Housekeeping and Operations Team  
• Provide and updating Guest Welcome Packs  
• Creating events calendar on all Booking platforms
• Setting up templates for booking.com and Airbnb  
• Updating and tracking errors on all booking sites

How to Apply
Please send your CV to the following email address: [email protected]

Application Deadline: 14th of June 2023