Call Center Agent at DNP Group Limited

DNP Group is the premium pest control service company in Abuja, Nigeria, offering the best fumigation services to over 7,000+ clients in Nigeria.

We are recruiting to fill the position below:

Job Title: Call Center Agent

Location: Gwarinpa, Abuja (FCT)

Job Description

• Are you an experienced Call Center Agent with a passion for customer service? Do you thrive in a fast-paced environment and have a knack for multitasking?
• DNP Group, a trusted pest control company, is looking to expand our team with a dedicated and motivated Call Center Agent.

Key Responsibilities

• Answer inbound calls and respond to customer inquiries in a friendly and professional manner.
• Schedule appointments and dispatch technicians efficiently.
• Assist with follow-up calls and ensure customer satisfaction.
• Provide information on our pest control services, ensuring the customer understands our offerings.
• Handle customer complaints and resolve issues promptly.
• Maintain accurate and detailed records in our CRM system.

What We’re Looking For

• Experience: At least 1 year of previous call center experience, preferably in a customer service or sales role.
• Skills: Proficiency with computers and CRM tools, with the ability to learn new systems quickly.
• Availability: Able to start immediately and ready to hit the ground running.
• Attitude: Strong willingness to learn, adapt, and grow within the company.
• Communication: Excellent verbal and written communication skills, with a focus on customer satisfaction.

How to Apply
Interested and qualified candidates should send their CV to: hr.dewsng@gmail.com using the Job Title as the subject of the mail