Call Center Agent at Smart Partners Consulting Limited (SPCL)

Smart Partners Consulting Limited (SPCL) is an indigenous consulting firm poised on the business model of collaboration to provide professional services of Human Resources and Business Strategy to different companies in various sectors of Nigeria’s economy. It was incorporated in July 2013. Our idea of collaboration and partnership involves the synergy of tested experts in the market place to research, identify and proffer solutions to the ever dynamic needs of our Clients.

We are recruiting to fill the position below:

Job Title: Call Center Agent
Location: Lagos
Employment Type: Contract

Responsibilities

• Answer incoming calls and respond to customer's emails.
• Management and resolve customer complaints.
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary
• Complete call logs and reports
• Research required information using available resources
• Research, identify, and resolve customer complaints
• Process orders, forms, and application
• Route calls to appropriate resources
• Other duties as assigned

Requirements

• Candidates should possess relevant qualification with 1-7 years experience
• Age 23- 35 years preferably.
• Excellent communication skill.
• Excellent writing skill.
• Experience in related field is an added advantage.
• Excellent telephone / email skill
• Good computer knowledge
• Multilingual is an added avantage

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail