Call Center Agent at Virtual Switch International

Virtual Switch International is recruiting to fill the position below:


Job Title: Call Center Agent
Location: Abuja
Employment Type: Full-time


  • Answering phones from customers professionally and responding to customer inquiries and complaints.
  • Identifying, escalating priority issues and reporting to the high-level management.
  • Routing inbound calls to the appropriate resources.
  • Following up complicated customer calls where required.
  • Completing call notes and call reports as necessary and updating them in the CRM.
  • Obtaining and evaluating all relevant data to handle complaints and inquiries.
  • Recording details of comments, inquiries, complaints, and actions taken.
  • Managing administration, communicating and coordinating with internal departments.
  • Researching required information using available resources.
  • Handling and resolving customer complaints regarding product sales to customer service problems.
  • Providing customers with the organization’s service and product information.
  • Processing forms, orders, and applications requested by the customers.
  • Other duties as assigned.


  • Candidates should possess an HND / B.Sc Degree with at 3 - 5 years experience. 



How to Apply
Interested and qualified candidates should send their CV and application to: using the Job Title as the subject of the mail

Share on
Have you submitted your CV countless times without getting a job interview invitation?
Our Professional writers will help you write an outstanding CV and Cover letter that will increase your chances of landing your dream job!

Try Now

Subscribe to free job alerts