Jobs

Call Center Agent at Virtual Switch International


Virtual Switch International is recruiting to fill the position below:

 

Job Title: Call Center Agent
Location: Abuja
Employment Type: Full-time

Responsibilities

  • Answering phones from customers professionally and responding to customer inquiries and complaints.
  • Identifying, escalating priority issues and reporting to the high-level management.
  • Routing inbound calls to the appropriate resources.
  • Following up complicated customer calls where required.
  • Completing call notes and call reports as necessary and updating them in the CRM.
  • Obtaining and evaluating all relevant data to handle complaints and inquiries.
  • Recording details of comments, inquiries, complaints, and actions taken.
  • Managing administration, communicating and coordinating with internal departments.
  • Researching required information using available resources.
  • Handling and resolving customer complaints regarding product sales to customer service problems.
  • Providing customers with the organization’s service and product information.
  • Processing forms, orders, and applications requested by the customers.
  • Other duties as assigned.

Requirements

  • Candidates should possess an HND / B.Sc Degree with at 3 - 5 years experience. 

 

 

How to Apply
Interested and qualified candidates should send their CV and application to: hr@totalsecureng.com using the Job Title as the subject of the mail


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