Call Center Agents at Tingo Mobile

Tingo Mobile is Africa’s leading Agri-Fintech company, transforming rural farming communities to connect through our proprietary platform to meet their complete needs from inputs, agronomy, off take and marketplace.

We are recruiting to fill the position below:

Job Title: Call Center Agent

Location: Lagos
Job Type: Full Time

Job Brief

• We are looking for a Call Center Agent that will be the liaison between our company and its current and potential customers.
• The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Meet personal/team qualitative and quantitative targets

Requirements and Skills

• Previous experience in a customer support role
• Track record of over-achieving quota
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively.
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail

Application Deadline  26th June, 2023.