Chat Support Specialist (Remote) at Odixcity Consulting

Odixcity Consulting is an International Hr consulting and procurement firm. With expertise in Recruitment & Selection, Performance management, Training & Development, Compensation and benefits as well as Outsourcing of goods and services for organizations.

We are recruiting to fill the position below:

Job Title: Chat Support Specialist

Location: Nigeria

Responsibilities

• Respond to all customer support inquiries timely and accurately through system platforms.
• Demonstrate a commitment to service excellence by achieving key performance indicators, including timely responses, efficient resolutions, accurate documentation, and precision in every task.
• Work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate.
• Demonstrate accountability and professionalism in every interaction, ensuring a positive client experience across all communication channels.
• Excellent written and oral skills and communicate details clearly across all touch points with the customer over all channels.
• Ensure every customer engagement reflects the client’s brand, product offerings, and organizational values.
• Deliver exceptional customer service across all communication channels, including phone, text, email, social media messaging, and live/passive chat.
• Ability to prioritize work effectively including successfully multitasking customer issues.
• Able to quickly learn, adapt to, and excel in multiple software and technology environments.
• Prior experience in Zendesk, Fresh Desk, Slack, CRMs, Google Suite, Ring Central and other platforms.

Requirements

• A Bachelor’s Degree in English, communications, marketing, or a related field.
• Proven experience in customer service or support roles.
• Passionate about achieving results that lower voluntary and involuntary customer loss, contributing directly to client business growth.
• Proficiency in using chat support software and CRM tools.
• Basic understanding of troubleshooting common technical issues.
• Familiarity with data entry and management.
• Ability to work independently and as part of a team.
• Reliable, accountable, and own up to mistakes.
• Strong written communication skills for clear and effective messaging.
• Ability to convey empathy and understanding in written form.
• Good listening skills to understand customer needs.
• Strong problem-solving abilities, focusing on finding creative solutions to billing disputes and retaining customers.

Salary
N400,000 / Month (non-negotiable).

How to Apply
Interested and qualified candidates should send their CV and link to their portfolio to: [email protected] using the Job Title as the subject of the mail.

Application Deadline 30th September, 2025.