Customer Service Representative at Logisoft Solutions

Logisoft Solutions - Remote HR Management Service dedicated to building inclusive and engaging work cultures. We believe that great teams are built on collaboration, respect, and empowerment.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lagos 
Employment Type: Full-time

Position Objective

• To ensure exceptional customer service by efficiently managing all orders, providing tailored product recommendations, and enhancing overall customer experience.
• The role is critical in driving customer satisfaction, repeat patronage, and smooth coordination between the sales and kitchen teams.

Key Responsibilities

• Respond promptly and professionally to all customer inquiries via phone and Social Media Platforms.
• Assist customers in placing orders and selecting products that suit their preferences and occasions.
• Conduct follow-ups post-purchase to ensure satisfaction and address any concerns.
• Liaise with the kitchen team to confirm production timelines and meet delivery deadlines.
• Help coordinate daily and weekly production schedules to align with order demands.
• Oversee and ensure the timely pick-up or delivery of customer orders.
• Maintain and update the customer database to support targeted communications and loyalty programs.
• Accurately process all customer orders within specified hours.
• Keep customers informed about new product offerings and promotions.
• Ensure all cakes and pastries are properly packaged for pick-up or delivery.

Requirement

• Interested candidates should possess academic qualifications and a complementary professional personality.

Salary
N100,000 - N200,000 / month. 

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the job title as the subject of the mail.

Note

• Ensure you live around Admiralty Road, Lekki Phase 1, or Macpherson, Ikoyi.
• Must be available to work on weekends.