Jobs

Critical Rescue International Vacancy For a Front Desk Officer

Critical Rescue International (CRI) was founded in 2001 as Nigeria’s first advanced paramedic (Emergency Medical Services) company. Over the ensuing years, we have developed a strong international reputation in the areas of health information and advice, medical assistance, primary healthcare, emergency and non-emergency medical response, benefits administration, and industrial health services. We are recruiting to fill the position below: Job Title: Front Desk Officer Location: Lekki, Lagos Reporting To: Practice Manager / COO Department: CRI MediClinic Overall Purpose of the Job

Provide front-desk administrative function with focus on customer service and customer experience
Assist in accounting duties as assigned.

Roles & Responsibilities Follow all policies and procedures laid out by CRI and contracting company including but limited to:

Company Policy and Procedures
Medical Treatment Policy and Procedures
HSE Policy and Procedures
Operational Policy and Procedures
Continuously review site for hazards and ways to reduce incidences of illness and injury, reporting any issues
Manage billing and payment activities for clinics
Complete other administration duties as assigned
Ensure appropriate stock of consumables, performing daily and monthly stock counts and reconciliation
Assist with other duties as assigned.
Responsible for handling front office reception and administration duties
Greet visitors warmly and register guests/patients, direct guests/patients as needed

Key Performance Indicators

Continued positive client satisfaction and feedback
Focus on customer service
Measurable generation of income for the organization for assigned services and products

Minimum Qualifications

Accounts/Finance Degree
Strong customer service / administrative / accounting experience
1-3 years experience
Time management and organizational skills
Strong attention to detail and follow-through
Ability to utilize various Computer Software and applications, including Email, Microsoft Office, and other Administrative Software
Primary Focus on Customer Service
Positive/outgoing attitude
Ability to adapt to various roles/responsibilities