Jobs

Customer Care Specialist at Green Africa Airways Limited

Green Africa is a value airline based in Lagos, Nigeria. We are a new carrier that offers safe, reliable and affordable air travel to a much broader group of customers. This positions us as a significant contributor to the economic development of Nigeria and the African continent.

We are recruiting to fill the position below:

Job Title: Customer Care Specialist

Location: Lagos, Nigeria
Experience Level: Mid level

Job Role

Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
Collaborating with the management and the customer care team to provide excellent customer service and improve business performance.
Conduct relevant surveys regarding products, services, and customer service experiences.
Identifying trends and presenting key findings to the business through detailed reporting and data analysis.
Experience and ability collaborating cross-functionally with internal teams and stakeholders across different functions.
Crafting and presenting weekly customer care reports to Leadership.
Documenting every interaction between customers and support team.

Qualifications

A graduate of any Numerate or Administrative discipline
Experience as a Customer Care specialist or similar role
Proficiency in the use of the Microsoft office Suite.
Exhibits the ability to prioritize tasks and complete them in a high-pressure environment.
Key analytical and problem-solving skills.
Proficient computer skills with the ability to learn new software.
Good working knowledge of several customer interaction platforms (eGain, Hootsuite, Sprout social etc.)
Excellent writing skills with competence in drafting responses, communiques, and feedback.
Excellent conflict management skills.